Furdeco Reviews

Name: Furdeco
Rating: 4.03

4.0 Rating 407 Reviews

76 %

of reviewers recommend Furdeco

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Metrics

4.0

Based on 407 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Furdeco 5 star review on 11th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid £45 for delivery (large parcel for two persons and easily could be done by one person)and came damaged. I had to fight with the seller for a return for 2 months just because you damaged the item.”

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Posted 1 day ago

“Retailer informed me that delivery was set for Monday however Furdeco were unable to deliver until the following day and were quite blunt when telling me that they were ‘not in my area’ on Monday. Delivery day was very different. Very polite delivery staff who made sure I was happy with the condition of the product before they left. Also placed it where requested within our house which meant I didn’t have to man handle it to its final location. Very happy with this part of the service”

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Posted 1 day ago

“Delivery on time and polite friendly delivery man.”

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Posted 3 days ago

“kept me informed, on time would use again”

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Posted 4 days ago

“Excellent service, kept informed throughout the service. Very friendly and accomodating staff. Courteous and polite.”

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Posted 4 days ago

“Great service, arrived on time, very helpful people, they assembled my furniture in minutes!”

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Posted 4 days ago

“Good communication and polite considerate delivery personnel.”

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Posted 4 days ago

“Arrived on time, gave mean hours warning, followed all instructions and were very helpful and friendly! Would recommend!”

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Posted 5 days ago

“The customer service I recieved was second to none.The two men that brought my sofa could not have been more willing,more helpfull ormore tidy. a big thank you to them”

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Posted 5 days ago

“Very happy with my delivery. A very helpful and courteous team of workers who also contacted me 30 minute previous to let me know how long they would be. I would highly recommend this company.”

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Posted 6 days ago

“Avoid these cowboys at all costs. Despite requesting a later delivery I was told on Easter Friday they would be delivering early on Easter Sunday. So, as per their website, I called to get a later delivery. I was told that it could not be done as the driver's deliveries had been been written. When I asked if they could be changed tomorrow ie Saturday I was told no, they don't work weekends. (Sunday is obviously not a weekend). I did get a text telling me the delivery had been changed to the 3rd. Never happened. Following numerous calls and many more lies I got another 'delivery' text. When the window was passed and no delivery I phoned, to find out they had again taken it off the van (more lies). Eventually I got the delivery, by 2 miserable men who clearly did not love their jobs. I am glad the 2 items were well packed as they were simply dragged in and left. I refused to sign "all good", so wrote not inspected. I have proof of all their lies. AWFUL>”

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Posted 1 week ago

“Just had a delivery. Notified of time slot and by message just before delivery. Arrived within time slot and the two men had the garden furniture offloaded in 10 minutes. Very pleased with the service.”

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Posted 1 week ago

“Very helpful when I needed to change delivery address. Delivered on time.”

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Posted 1 week ago

“I had a 2,3m long wide sofa delivered to my fifth floor apartment. It was very tight whichever waywe went but the two super friendly and resourceful delivery guys simply didn't want to give up. We finally figured a way to carry it up from the first floor inner courtyard to the second floor landing and then up to my floor. Amazing service. Super friendly and they simply won't give up.”

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Posted 1 week ago

“Efficient service. I was given accurate info about the date & time of delivery. They also rang to inform me when they were 15/20 minutes away. The 2 employees were polite, helpful & efficient.”

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Posted 1 week ago

“There was a tarmac drive but the Driver was reversing onto paving slabs before i answered the door. Consequently 3 slabs cracked which i complained about only to be told the driver was asked to reverse onto the slabs. Complete lie in their part. Basically turned around and told my account was a lie. Why would someone tell a driver to reverse onto a path next to a tarmac driveway.”

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Posted 2 weeks ago

“Delivered, quickly and professionally with friendly delivery team (D95 & D180)”

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Posted 3 weeks ago

“Delivered when promised very friendly helpful guys.”

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Posted 4 weeks ago

“Stay away at all cost. I waiting 6 weeks for a bed top be delivered. They came 5 times on the incorrect date. When they will eventually did come it was one hour late and refused to wait 5 minutes to deliver the bed. Staff were very rude. It was the worst delivery experience i've every experience. These guys shouldn't be in business.”

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Posted 1 month ago

“Delivery delayed however they made it on the next assigned date”

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Posted 1 month ago

Furdeco is rated 4.0 based on 407 reviews