“I never write reviews but felt I had to because Richard at Fully Charged gave such amazing service. He was incredibly helpful and informative throughout the whole process, and I really felt I was getting honest advice rather than just trying to sell me more stuff. He really went above and beyond to give me little tips and tricks once I actually got my bike - and when the rack I ordered was unexpectedly unavailable, he even loaned me his own personal rack to use in the interim. Just a great experience all round - thank you!”
“Really enjoying my bike! It has made cycling fun again, one of the best decisions i've made to get back out exercising. The Fully Charged team were so helpful and answered all the questions I had plus gave great recommendations on the best locks and equipment to get for my bike.”
“I bought my Moustache eMTB from Fully Charged before Xmas, the sales advice, delivery and aftercare have been excellent. The bike has just come back from its first service and I look forward to many more miles on it !!”
“This is the 3rd Gocycle I have purchased since the very first release, the purchase I made with Fully Charged was impeccable,.
The ease of use on the site, availability of the cycle I wanted, the speed of the delivery was impressive.
The worry I had was it coming in the box and set up! Not that it’s difficult far from it but the fact it arrived all set up ready to go without the box was the icing on the cake.
From emails following up on my order to speedy response to questions, this company is everything you want for customer service.
Very highly recommended.”
“Fully charged have blessed me with a amazing service to bring my classic electric bike back to a state I can ride around the city at my best potential once again ✨”
“Recently bought a Scott Addict e10 and was very pleased with the friendly and comprehensive service offered by Fully Charged and I have every confidence that my future service needs will be fully met.”
“Fully Charged were actually recommended by another ebike shop in my area… I’m now so relieved that I took the time to go down and properly work out what I needed at Fully Charged, and didn’t just get something that ‘would do’ from a shop more local to me. Because the Fully Charged team took so much time to really thrash-out what I was looking for. I had done a bit of research, but this is their specialism and three people were involved in presenting the range of different styles and features of ebikes. After systematically helping me narrow-down my options into a few different products I was allowed to go for a proper test ride of four different bikes. With further explanation of options and features it was then pretty obvious what I should go for. The cost was more than I had originally planned, but the 0% finance sorted that. One month on, riding this ebike around for work every day and I could not be more confident that I got the best ebike for me. Riding between jobs is literally the best part of my job; I love it! The time that Fully Charged put into the process of buying a new ebike has made this all so easy. Thanks guys!
Ben Hume-Wright
ben@tollington.co”
“Once again Fully Charged to the rescue! I came in with a small battery issue for my Super73, Bryan and his team are super super friendly and fixed the issue under 24 hours, getting my back on the road and with some sound advise for battery management. You guys ROCK!”
“I had a great experience with Fully Charged when buying my new electric bike. From advice on which bike would suit my needs, then arranging the test ride, building it much quicker than promised than handing it over with all necessary info on collection- great guys and excellent customer service.”
“Fully Charged is THE Best E-Bike shop in Greater London, and I've been to a few now ...
I cannot big up those guys enough! I would give 10/5 stars if I could.
Super friendly, great advice all the way through, and they won't try and sell you anything that you don't actually need.
I started with going for a test ride - their location is good for this. I asked plenty of questions and got clear and understandable answers that are not too geeky.
They explained very well how to go go through via the cyclescheme and which one they can accept so it made it easier with my employer.
They have a wide range of reliable brands and their shop is also pleasant! It's a bit like E-Bike heaven as far as I'm concerned ...
And they have something for various budgets too!
As I put a deposit down for my bike, they prepared it and it was ready even before I got the Cyclescheme voucher from my work.
Upon collection, the bike was already set up and absolutely FULLY charged so I managed to go on a long ride immediately after picking up my shiny brand new ebike.
They went through the settings and charges with me and showed me how to adjust everything ...
Top marks for their comprehensive and super friendly service all the way.”
“Had my Gocycle serviced and repaired, (Hit a pothole) A Great customer service, they contacted me throughout and updated me about everything being done on my bike. I highly recommend getting your Gocycle serviced or any bike worked on at Fully Charged. Because Gocycle have no service centres locally to me in Cheltenham i almost gave up & sold my Gocycle, But now i have found Fully Charged, i will be keeping it, That's how good they are. 5*****”
“My wife and I purchased a pair of Moustache Samedi bikes from Fully Charged with the intention of using them during our upcoming retirement. The whole process of purchase, from initial contact and recommendation to online purchasing and then delivery was excellent with clear advice all the way. Considering that we moved home during the process and are now more than 100 miles from London Bridge, the whole process could not have gone any smoother. First impressions of riding the bikes is great and we look forward to many happy miles. If I was pushed to criticise, I would say that they are heavy when moving around at a standstill.”
