Fridgesmart Reviews

4.33 Rating 40 Reviews
85 %
of reviewers recommend Fridgesmart
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Read Fridgesmart Reviews
Visit Website


0115 9413640


9 petersham mews, grove roadlenton

Write Your review

Tell us how Fridgesmart made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
Anonymous  // 01/01/2019
Excellent service and advice I would highly recommend Fridgesmart.
Posted 4 years ago
The best prices on the market easily. I saved a lot of money thanks to the Fridgesmart team. They products are high quality, the team is knowledgeable and really friendly.

Posted 4 years ago
Very knowledgeable, honest helpful straightforward advice. Easy purchase process and delivered on time. Thanks Charles.
Posted 4 years ago
I have been very impressed with Fridgesmart to date. The deliveries have all arrived on time and the prices are very competitive. All questions have been answered promptly.
I will continue to use them.
Posted 4 years ago
Very helpful team at fridgesmart. Talked us through which display freezer would work best for us once we told them what it was for, quick delivery and freezer was ready to use once it was unboxed.
Posted 4 years ago
very happy with the service. also happy with product
Posted 4 years ago
Very good service, price and fast delivery. We got a problem to move the freezer in shop. It was finally sorted out with warmly support from customer service of fridgesmart. Thanks Chris!
Posted 4 years ago
Great service
Posted 4 years ago
It was really simple to order and the delivery was great - they even contacted the delivery address to doublecheck all the details. I was very happy with the order.
Posted 4 years ago
We are very happy with the fridge, it is of good quality and is working really well.
The delivery driver was really helpful.
Posted 4 years ago
Top service and top quality kit; we'll be back ????
Posted 4 years ago
The ordering process over the phone was simplicity itself. The lady I dealt with was charming, and very helpful. The fridge was in perfect condition.

The delivery left a little to be desired, however. I understand this is a local firm, so not Fridgesmart per se. We had no advance call (which was indicated on the delivery note) and the men were incredibly unhelpful, wheeling the palette only as far as the middle of our café, right in the middle of a busy lunch service. They refused to take it to the kitchen, only 5ft away, meaning our customers had a large cardboard box for company for several hours. It is fortunate I was at work that day, as my regular staff, all quite small ladies, would have had trouble manhandling the box into position. I don't expect the delivery men to plug the thing in, or even unwrap it, but to leave it where they did and in such a surly manner reflects badly on Fridgesmart, who don't deserve it.

We would use Fridgesmart again in a heartbeat, though. Good prices and charming staff go a very long way!
Posted 4 years ago
Received very good advice as to what we need. Timely delivery and reliable service.
Order no. 501077
Posted 4 years ago
The freezer is great but did not come with any internal racks to hold products. I called the supplying company to enquire the chap I spoke to also thought these should be included and would call me back when he found the answer or how I could get some.
He must be still trying, this was months ago and we didn't hear back. Not good considering how much we spent
Posted 4 years ago
Absolutely dodgy. Charged me 134 pounds for a standard delivery. On their delivery note the sent, said the vehicles are 13 ft high. Our entrance was higher than that. The driver didn’t deliver it. They charged us extra 134 pounds. Called the customer service, wanted to provide evidence. They refused and said pay the amount or it won’t be delivered. Won’t order again.
Posted 5 months ago
We cannot provide a full answer to this reviewer as name and order number are missing... Please note that we believe this is a customer who did not fully read his delivery email and then blamed us..

Height is not the only restriction to deliveries...lorries need to be able to clearly access the location and get out.... they cannot park illegally... If the reviewer contacts us with proof that the manufacturers vehichle could have gained proper access to his/her location then we will absolutely seek a refund for costs
Posted 5 months ago
Not sure why this company deleted my review but I will keep posting it. I bought my chiller in November. I called up because the fan was so loud. They sent someone out who told me it was fine and charged me £170. The fridge is now not working at all now and showing 22 degrees. Called again and told to go to a google for a repairer. Learn from my mistakes - find another company. I wouldn’t expect such an expensive item to fail in 10 months and then be told to go on google for a repair. Especially having paid £170 for the first issue which I still beleive to be an issue even if they don’t!
Posted 1 year ago
Please note we have a policy of not deleting reviews... we think it is important to hear from all our customers, whether they have had a good or bad experience.

An engineer was sent to the customers address as she reported the unit extremely loud. Commercial fridges in residential enviroments are often louder. this is because the engine is more powerful. As there was no issue with the fridge the customer was billed for the visit.

Clare also purchased the fridge through the site with a parts warranty only... When she experienced a problem 10 months later with the unit, she was advised to get her engineer to determine what the problem was, and send us the report and we would gladly send any part needed for free.
Posted 1 year ago
My fridge arrived 4 years ago. I made the mistake to buy just with parts insurance. The fan failed after two weeks of using. I paid £90 to be told that by an engineer. Then £120 by another to replace the fan and then said it did not work, it must be the motherboard. I got the motherboard replacement via the parts insurance but no engineer is bothered to do it, too hard they say, so I spent the money for nothing, I may have to dismantle the fridge myself and put the motherboard, but I am no engineer, so tricky to do.
Posted 1 year ago
We have checked into this order and unusually the customer has posted this review 1 year after his 2 year warranty ran out? ....

The manufacturers policy is that if a unit should breakdown within the first month after delivery, then they will send an engineer out to deal with it. The reason being, is that sometimes during the transportation process parts get knocked out of alignment ...

Reference replacement of the motherboard. We believe the customer means controller. This is a simple task and a qualified engineers can easily do this.. we advise the customer to contact us and we will gladly help him find a engineer for his area.
Posted 1 year ago
We had a dreadful experience with this company
Mr Chris Riley was very rude and when asked why are you so rude his reply was “I am rude to everyone that’s the way I work. Dreadful man
Awful customer service
The unreliability of the delivery 3 time slots given and the poor delivery men seemed very harassed and unhappy A more detailed report will be on Trust pilot it will make interesting reading steer clear of this company such a bad ambassador for good companies.
Posted 2 years ago
We have a mantra that we dont delete bad reviews. We believe strongly that we can learn and grow from both bad and good reviews from our customers. We have attempted to find the full review Mrs Roberts has said she is leaving on trust pilot, but cannot see it.

We cannot respond to this review without first establishing who the customer is (we have no Mrs Roberts on file), and reading her full review of our company.
Posted 2 years ago
I hate leaving bad reviews. I always try to give businesses 5 stars. But I can't in this situation. We purchased an Interlevin beer fridge. The first to arrive was the wrong color and needed to be swapped. Then the one in the correct color was not working (no temperature decrease). We were told by FridgeSmart that after paying for a visit, if an engineer confirmed it shouldn't be happening to a new fridge, Interlevin would replace. After engineer's confirmation which should have led us to a replacement fridge, we're instead told we need further expensive visits and tests which might lead us to receiving some new parts (which we would then need to pay to install) as Interlevin refuses to just replace. Our time and money continue to be wasted trying to fix an error that wasn't our fault. Will not purchase from Fridgesmart or Interlevin again.
Posted 3 years ago
Under normal situations an engineer would be sent to any customer who received a faulty fridge within a month. However the customer in this instance did not plug in and test the unit within that period. The customer was informed of the manufacturers policy and was quite resilient in getting an engineer's report. When an engineer did visit the site they were unable to perform a hot tap test as the house keeper refused to allow it. The unit is a commercial unit and requires commercial testing. We attempted on every occasion to remedy the customers complaints.

It would be very easy for Fridgesmart to remove this review, but we want to hear all our customers concerns and complaints as we always endeavour to make the Fridgesmart experience a good one.
Posted 2 years ago
Fridge 3 days late
Posted 4 years ago
Fridgesmart is rated 4.33 based on 40 reviews