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FFD Commercial Refrigeration Reviews

4.7 Rating 1,481 Reviews

98 %

of reviewers recommend FFD Commercial Refrigeration

Company Reviews

Product Reviews

4.7

Based on 1,481 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01455 815200

Email:

sales@ffdgroup.co.uk

Location:

Unit B2 The Rise, Moat Way Industrial Estate,,
Unit B2 The Rise, Moat Way Industrial Estate,
Barwell
LE9 8EY

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Groovy Moo Ice Cream Co

12

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, the driver was excellent and the delivery was without issue. He earnt his cup of tea for sure. Will definitely be buying from FFD in future!”

Posted 4 months ago

Thank you so much for your great review. We're delighted we could help and hope to hear rom you in the future.

Posted 4 months ago

“Before buying for this place double check because if u want to return or refund it they will refuse to take it back and also I'm still waiting from them to see why the wheels not locking”

Posted 4 months ago

Thank you for your feedback. In contrast to what you have said in your review, we do accept returns and issue refunds in certain situations, such as when equipment is delivered faulty and it cannot be repaired by the manufacturer. Unfortunately, as is clearly stated in multiple places on our website, user error during ordering is not accepted as grounds for return or refund. As is detailed on the product page, the unit you ordered has a hinged lid not sliding and the castors are non-lockable; this has been explained to you previously. We strongly urge all of our customers to check the specifications of the product they are buying prior to order to ensure that it is suitable for their needs. If customers have any queries, need further clarification on specifications or wish to check that the equipment is what they need before placing an online order, we encourage them to contact our sales team by phone, email, WhatsApp or live chat, who can then make sure that the intended product is a suitable choice for their needs. If you wish to discuss this further please contact our team who will happily explain our policies to you. The FFD Team

Posted 4 months ago

“Good product apart from delivery - only one man sent with the item and they would not bring it in the premises, our son had to lift it in on his own!!”

Posted 4 months ago

Thank you for your review Stuart. We're pleased we could help you get the equipment you needed. Unfortunately, commercial deliveries are to kerbside only, however if you need more equipment in the future, we can try to arrange an additional unpack and position service where it will be brought into the building for you. Once again, thank you for your 4 stars.

Posted 4 months ago

“The whole thing from start to finish was great and lovely people happy to help”

Posted 4 months ago

Thanks for your lovely review Marilyn. We're pleased we could help.

Posted 4 months ago

“Quick delivery time. The boys lifted it to exactly where I needed it. Looks the part, all arrived fully functional. Would recommend.”

Posted 4 months ago

Thanks for taking the time to leave us some great feedback. We're pleased we could help you find the equipment you were looking for and if you need anything in the future, please get in touch, we'd love to help.

Posted 4 months ago

“Arrived quickly. Throughout the process, the staff were very friendly and helpful I would recommend them to anyone looking for a commercial fridge”

Posted 4 months ago

Thanks for your lovely review. We appreciate hearing feedback from our customers. Great customer service is important to us and so we're delighted with your comments. If you need any equipment in the future, we'd love to help.

Posted 4 months ago

“Great service from booking to delivery. Kayleigh was v helpful.”

Posted 4 months ago

Thank you for the great review. We're so pleased to hear you're happy with the service you received, and we'll pass on your kind words to Kayleigh. If we can help with anything in the future, please get in touch, we'd love to hear from you.

Posted 4 months ago

“Ordering was simple and straight forward, followed up by a courtesy phone call and question asked where answered promptly, I have also delayed my delivery until January 2024”

Posted 5 months ago

Thank you for taking the time to leave us some great feedback. We're delighted to hear you're happy with the service you received and that you found ordering with us simple. If you have any questions or need further assistance prior to or after your delivery in the New Year, please get in touch.

Posted 5 months ago

“Great company to deal with,very helpfull,and,fast delivery”

Posted 5 months ago

Thanks for your lovely 5 star review. We're pleased we could help and if you need anything further in the future, please get in touch, we'd love to hear from you.

Posted 5 months ago

“Excellent service and fast delivery”

Posted 5 months ago

Thank you for your 5 star feedback Gerry. We place a high priority on excellent service and so we're delighted to hear that you're happy with your shopping experience with FFD.

Posted 5 months ago

“Freezer was delivered on time Driver was very polite”

Posted 5 months ago

Thank you for taking the time to leave us a 5 star review. We're delighted we could help.

Posted 5 months ago

“Very pleased with excellent freezer and service”

Posted 5 months ago

We appreciate you taking the time to leave us a great 5 star review. We're pleased we could help!

Posted 5 months ago

“Excellent service and delivery”

Posted 6 months ago

Thank you Susan for taking the time to leave us 5 star feedback. We're delighted with could help with your order!

Posted 6 months ago

“Terrible , fridge temperature doesn’t work , properly, said can’t take back once out of box & switch on ! Don’t buy from them !”

Posted 6 months ago

Thank you for your feedback Darren and we apologise for any inconvenience. This is still an ongoing issue and our warranty team are working with you to find an agreeable resolution. We appreciate your co-operation.

Posted 6 months ago

“Having had an extremely bad experience with ADEXA (Check their reviews), FFD were easy and professional to deal with The Delivery was first class, a Call from Dave to let me know on way, he helped to unpack, checked and removed the rubbish The fridge by the way is excellent Thank you”

Posted 6 months ago

Thanks for your 5 star review Steven. We aim to make exceptional customer service a priority and we're delighted to hear you're happy with your experience with FFD. If you need anything in the future, please get in touch and we'd be happy to help.

Posted 6 months ago

“A very quick efficient service”

Posted 6 months ago

Thanks for the 5 star review. We're happy we could help.

Posted 6 months ago

“Nice website, easy to use. I was interested in blenders, I wanted to know the stick length and weight as it's to be used by an elderly group for soup. Not every blender had this information, which was annoying, I had to email and ask which wasted time. The answers were quick and helpful. The blender was ordered and my order and payment were acknowledged quickly. The blender was delivered quickly and safely.”

Posted 6 months ago

Thank you for taking the time to leave us your feedback. We'll readdress the information provided for products to make sure all available specifications are present, for a smoother shopping experience. Thank you for bringing this to our attention. We're pleased to hear that you're happy with the service you received and we hope we can help if you need any further equipment in the future.

Posted 6 months ago

“Great item, quick and organised delivery. Just what we were looking for. Thankyou.”

Posted 6 months ago

Thank you for your review. We're pleased to hear you're happy with your shopping experience with FFD. Please get in touch if we can help with anything in the future, we'd love to hear from you.

Posted 6 months ago

“Mostly very efficient”

Posted 6 months ago

Thank you for taking the time to leave us feedback. If we can help with anything in the future please get in touch, we'd love to hear from you.

Posted 6 months ago

“Fast and efficient with good transportation support”

Posted 6 months ago

Thanks for your 5 star review. We're happy we could help.

Posted 6 months ago

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FFD Commercial Refrigeration is rated 4.7 based on 1,481 reviews