Friars.co.uk Reviews

4.8 Rating 14,606 Reviews
95 %
of reviewers recommend Friars.co.uk
4.8
Based on 14,606 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Friars.co.uk Reviews

About Friars.co.uk:

It all started back in 1927 when William Long had the fabulous idea of opening a luxury chocolate shop in the picturesque town of Keswick, in the heart of the Lake District. He probably never dreamed it would still be in the same family nearly 100 years later.

In those early days the shop only opened during the summer months and it is believed William chose to winter in the Madeira sunshine. As you would expect the business has evolved in many ways since then, however certain principles remain since those early days.

Innovation – We were the first to make a prosecco truffle and then shortly after we followed with our fabulous gin truffle. More recently; although Easter eggs are synonymous with Easter, we decided to move away from the main stream and invented our famous hot cross bun truffle.

But all this only scratches the surface; we are also one of the first chocolate makers to start transitioning to 100% biodegrade packagingM as well as pioneering vegan milk and white chocolate...among other things.

Quality – Any new chocolate must meet certain requirements to get past our strict tasting panel. If one of the panel gives a score below 9/10 then we simply won’t offer the chocolate to our customers.

Longevity – We are immensely proud of our historic routes and in this fast moving, ever changing world, we take pride in our tradition and heritage. Our rose and violet creams are the same ones that William sold on that first day of opening, back in 1927. We have survived and prospered over the last 90 years and with the launch of our Ambleside store and an online service, we fully intend to be around for the next 100 years.

After all life is too short, so why settle for ordinary chocolate?

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,
CA12 5JD

Write Your review

Tell us how Friars.co.uk made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
These were presents sent to others so I know nothing about the products. The service to supply was good.
Helpful Report
Posted 3 years ago
Look lovely bought for christmas present and was disappointed with the short shelf life of Feb 2021
Helpful Report
Posted 3 years ago
Hello, thank you for your reply and we do apologise that you were disappointed with the shelf life. We have the standard policy of a 2 month shelf life with the products we pack to ensure that they are kept fresh with it being a perishable item. Again, we do apologise for any disappointment caused. Kind regards Friars Customer Services
Posted 3 years ago
Service was ok, product was excellent, value for money of the small value item was poor, as the postage was so expensive
Helpful Report
Posted 3 years ago
Hello Colin, thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do list the weight of the product but perhaps we need to include the dimensions also, this will be addressed. With regards to the delivery charge. We do try to keep our delivery charges in line with our competitors and feel that having a set fee rather than a tiered fee makes it easier for customers to know what they will be paying for delivery. Thanks again. Kind regards Friars Customer Services
Posted 3 years ago
The chocolates look delicious. I was disappointed with the packaging. When they arrived some of the chocolates had fallen out of place. As this was a gift, I had to take the lid off and put them back into position. For the price I would expect a sturdier box with a ‘wow’ factor and better packaging to keep the chocolates in their places.
Helpful Report
Posted 3 years ago
Hello, we’re sorry for the condition your order arrived. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service
Posted 3 years ago
Disappointed at the size of the items for the cost appreciate that hand made but do not feel value for money
Helpful Report
Posted 3 years ago
Hello, thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 3 years ago
Haven’t eaten the chocolates yet. The Royal Mail delivery was slow and the parcel left on the doorstep without knowing it was there.
Helpful Report
Posted 3 years ago
A fair bit smaller than I thought it would be
Helpful Report
Posted 3 years ago
Hello Maureen, thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 3 years ago
I bought the chocolate piece set as a gift,so was disappointed when some of the pieces were chipped in multiple places,also the print on my personalised card was very small and difficult to read.
Helpful Report
Posted 3 years ago
Hello Frank, we’re sorry you were disappointed with your order and that it was received damaged. If you could please contact the sales team directly via telephone or email we can resolve this issue for you. We will also pass on your feedback with regards to the size of the font on the gift message. We apologise once again for any disappointment caused. Kind regards Friars Customer Services
Posted 3 years ago
Thought the bars of chocolate would be bigger
Helpful Report
Posted 3 years ago
Hello Rossana, Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 3 years ago
seems to have been despatched promptly but it's not yet arrived
Helpful Report
Posted 3 years ago
Hello Sandra, we are sorry that you have not received your order yet. If you could please contact our sales team directly either by email or phone so that they can get this issue resolved for you. Again, we do apologise for any disappointment caused. Kind regards Friars Customer Services
Posted 3 years ago
I was disappointed this year as you no longer have the small marzipan bars available. My son who has disabilities looks forward to them in his Xmas stocking MERRY XMAS
Helpful Report
Posted 3 years ago
Hello, thank you for your review. We are sorry that you are disappointed but unfortunately we are streamlining the selection of products that we have available on our website. We do have a couple of other small marzipan bars available but perhaps these were not what you were looking for. We again apologise for any disappointment this may cause. Kind regards Friars Customer Services
Posted 3 years ago
Look good in the little package but was surprised that they just came in a cardboard box with a bit of tissue rather than gift wrapped and that the film they are covered in does not appear to be bio-film.
Helpful Report
Posted 3 years ago
Very very small packets for what you pay, not impressed.
Helpful Report
Posted 3 years ago
I was a little disappointed that the box arrived slightly fog warred snd I had though I was buying a jar. Perhaps the Jarvis in the box but as it is a present I have not opened it.
Helpful Report
Posted 3 years ago
Very small for the price
Helpful Report
Posted 3 years ago
Hello Lorna, thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 3 years ago
Really lovely products and great prices. Maybe packaging could be a little better? My chocolate has been knocked against the plastic case and has quite a few marks on it. Would still buy again though with this company x
Helpful Report
Posted 3 years ago
Hello Natasha, thank you for your review. We’re sorry you were disappointed with your order. We will pass your feedback to the packing team to make sure it's packed more securely in future. If you would like to return your order, please contact the sales team directly via telephone or email. We apologise once again for any disappointment caused. Kind regards Friars Customer Services
Posted 3 years ago
I received the wrong Turkish delights.
Helpful Report
Posted 3 years ago
Hello Bethany, thank you for your review. We do apologise that you received the wrong Turkish Delights. Please could we ask that you contact our sales team either via telephone or email so that we can get the issue resolved for you. Again, we do apologise for any disappointment caused. Kind regards Friars Customer Services
Posted 3 years ago
I have made several purchases from Friars and have always been satisfied. However, this time not so - I ordered the chocs on Sat 28th Nov and paid for next day delivery, they were not delivered until Weds 2nd Dec. Notwithstanding that 28th was a Saturday, Wednesday was a long time for delivery.
Helpful Report
Posted 3 years ago
Hello Kevin, thank you for your review. We are sorry that your order was delayed in getting to you. We do only dispatch orders Monday to Friday and we do see your order was dispatched on Monday 30 November 2020. Please contact our sales team with regards to the Next Working Day delivery charge. Again, we do apologise for any inconvenience caused. Kind regards Friars Customer Services
Posted 3 years ago
Items were a lot smaller than expected and if I had known they would be so small wouldn't have ordered. I'm sure they taste delicious, but pictures on the website are a little misleading.
Helpful Report
Posted 3 years ago
Hello Natasha, thank you for your review and we are sorry to hear that you were disappointed with the size of the products you received from us. We do include the weight and dimensions on most of the products on the listing to give customers an idea of the size. Perhaps we need to make sure the dimensions are included with all the products. Again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 3 years ago
The box of chocolates arrived on time and looked good, I was very disappointed that they were not cellophaned sealed for freshness and protection from contaminations.
Helpful Report
Posted 3 years ago
Hello Rachel, We’re sorry you were disappointed with your order. We will pass your feedback on to our packaging team. If you would like to return your order, please contact the sales team directly via telephone or email. We apologise once again for any disappointment caused. Kind regards Friars Customer Services
Posted 3 years ago
Friars.co.uk is rated 4.8 based on 14,606 reviews