4.80 Rating 5,396 Reviews
95 %
of reviewers recommend
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.95 out of 5
Read Reviews


Friars is a family business specialising in luxury chocolate and unique gifts. Since 1927 the business has evolved from a gift shop/cafe to a specialist chocolate and gift store.

Our online business was launched in 2010 and more recently we have opened a second ‘Ye Olde Friars’ high street store in Ambleside to support our flagship store in Keswick.

Our gifts are designed in house so you will not find them anywhere else. We want to make it easy for you to be original, so you can give gifts that taste and look amazing and will be remembered.

We love new products (perhaps because we get bored easily!), so every Valentines, Easter, Summer, Halloween and Christmas we launch a new range. It certainly keeps us entertained and hopefully our customers interested.

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Anonymous  // 01/01/2019
Ordered a brewdog hamper on short notice from Friar. Hamper arrived the next day in good packaging so no damage. Hamper was very good value for money & was much appreciated
Posted 1 week ago
Our decadent box of delicious treats turned up in absolute perfect condition on the hottest day of the year so far. Having had a box from a different company arrive as a puddle we were very pleased and exited so had to tuck straight in. The flavours are wonderful and the craftsmanship is top notch. Would highly recommend.
Posted 1 week ago
Fantastic chocolate ginger
Posted 1 week ago
Easy to buy and delivered on time, a great experience
Posted 2 weeks ago
I was especially pleased with the high quality customer service when dealing with a situation which I had unwittingly created. The chocolates arrived as promised and looked delicious. They were a gift and much appreciated.
Posted 2 weeks ago
Very impressed by quality and variety of product as well as excellent customer service .

Arrived safely well packaged . Will use again highly recommended.
Posted 2 weeks ago
Ordered last minute during lockdown, expecting a delay in delivery but was delighted to find the items arrived next day. The chocolates are great quality at a reasonable price.
Posted 2 weeks ago
Bought as a fathers day present to say Dad liked them is an understatement, I will be purchasing more for him. Massive thumbs up
Posted 2 weeks ago
Very pretty looking truffles ! Also very delicious. Delivery was quick, products is good and delicious and at a very competitive price ! Go and treat yourself, you will not regret !
Posted 2 weeks ago
It was all great
Posted 2 weeks ago
Ordered a father's day hamper, which was great. Service was also excellent - the beer glass was smashed in transit first delivery, customer service sent out a replacement hamper straight away and still arrived in time for father's day! :) :)
Posted 2 weeks ago
Posted 2 weeks ago
Hello Chris, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 1 week ago
This was the first time I have used Friars and I must say I was most impressed by the quality of the product and the speed and efficiency of the service. I will certainly use them again in the future.
Posted 2 weeks ago
Loved them, dark and rich.
Posted 2 weeks ago
The rose and violet creams were thoroughly enjoyed as a Fathers Day gift! Thank you
Posted 2 weeks ago
My father loves marzipan and dark chocolate so the marzipan chocolates were the ideal present for Father's Day. He said they were delicious and really enjoyed them.
Posted 2 weeks ago
I placed two separate orders (had not used Friars before) and both arrived very promptly. I was pleased with both too. Will definitely recommend and use again.
Posted 2 weeks ago
My chocolates arrived within 2 working days of ordering. They tasted delicious and knowing they are free from additives and made from high quality ingredients, justified the cost of them. Will definitely order again.
Posted 2 weeks ago
bought for a present was enjoyed very much
Posted 2 weeks ago
Really quick delivery given the current circumstances! The most delicious chocolates!
Posted 2 weeks ago is rated 4.80 based on 5,396 reviews