Friars.co.uk Reviews

4.8 Rating 14,606 Reviews
95 %
of reviewers recommend Friars.co.uk
4.8
Based on 14,606 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Friars.co.uk Reviews

About Friars.co.uk:

It all started back in 1927 when William Long had the fabulous idea of opening a luxury chocolate shop in the picturesque town of Keswick, in the heart of the Lake District. He probably never dreamed it would still be in the same family nearly 100 years later.

In those early days the shop only opened during the summer months and it is believed William chose to winter in the Madeira sunshine. As you would expect the business has evolved in many ways since then, however certain principles remain since those early days.

Innovation – We were the first to make a prosecco truffle and then shortly after we followed with our fabulous gin truffle. More recently; although Easter eggs are synonymous with Easter, we decided to move away from the main stream and invented our famous hot cross bun truffle.

But all this only scratches the surface; we are also one of the first chocolate makers to start transitioning to 100% biodegrade packagingM as well as pioneering vegan milk and white chocolate...among other things.

Quality – Any new chocolate must meet certain requirements to get past our strict tasting panel. If one of the panel gives a score below 9/10 then we simply won’t offer the chocolate to our customers.

Longevity – We are immensely proud of our historic routes and in this fast moving, ever changing world, we take pride in our tradition and heritage. Our rose and violet creams are the same ones that William sold on that first day of opening, back in 1927. We have survived and prospered over the last 90 years and with the launch of our Ambleside store and an online service, we fully intend to be around for the next 100 years.

After all life is too short, so why settle for ordinary chocolate?

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street, ,
CA12 5JD

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Purchase Friars milk chocolate egg with bunny. The bunny arrived broken as it had been squashed in beside egg, and the foil on egg was torn black ribbon loose in box, the egg was broken. The caramel half egg chocolates had leaked and the whole thing was a mess. Very surprised as products are usually very well presented. Would be hesitant to order again.
Helpful Report
Posted 3 years ago
Hello Michael, we’re sorry you were disappointed with your order and your chocolates arrived damaged. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service
Posted 3 years ago
Extremely expensive but it’s the only treat I can get my diabetic husband for Easter. Such a shame that people’s health conditions cost the earth. Great product though for someone who has no choice.
Helpful Report
Posted 3 years ago
Hello Sara, thank you for your review. We are sorry to hear that you were disappointed with the price of the product. The Luxury No Added Sugar Easter Egg you have purchased is the same price as our other Easter Eggs and the Perlege No Added Sugar Belgian Chocolates, this price is guided by our supplier. Again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 3 years ago
Sorry but some of the chocs were quite hard ! I was expecting a much softer centre . Won’t stop me ordering Any more . x
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Posted 3 years ago
The service and speed of delivery was excellent. Box looked very nice and personal message was attached all good. However the taste of the chocolates were awful not pleasant at all. they were a gift and sadly will not buy again. Maybe we were just unlucky .
Helpful Report
Posted 3 years ago
Hello Lorna, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 3 years ago
Very disappointed with this product I thought the chocolate controllers would be similar seize to a real game controller . My grandchildren was disappointed also with how small they were .I haven’t seen them for a year and wanted to surprise them as they love playing PlayStation. So I thought it would be a lovely surprise
Helpful Report
Posted 3 years ago
Hello Jack, thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 3 years ago
Very disappointed with the boxes I ordered, have had better and cheaper chocolates elsewhere.I wouldn’t order again
Helpful Report
Posted 3 years ago
Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 3 years ago
I was wanting nut free chocolate for my son who has a SEVERE NUT ALLERGY. This means he is Anaphylactic and could possibly die if he ate nuts. The chocolates on your website said no nuts. When they arrived fortunately I checked the ingredients and they said 'May contain Almond, Walnut & Hazelnut traces.' Disappointed, and mislead customer! Please in future make sure your NUT FREE chocolates are COMPLETELY NUT FREE!
Helpful Report
Posted 3 years ago
Hello Sarah, thank you for your review and we are sorry that you are disappointed with the chocolates you received from us and that you felt mislead, especially with your concern due to your son's severe nut allergy. All the information on our products is on the listing on our website which includes the ingredients and traces. Our sales team would have been happy to answer any questions for you if you were not sure. We do not have a Nut Free section under our Dietary section of our website for this reason as we unfortunately cannot guarantee that the environment where all our products are packed are 100% nut free. We will however, pass your feedback on to our management team to see how we can make this clearer on the website. Again, we are sorry that you are disappointed and for your concern. Kind regards Friars Customer Services
Posted 3 years ago
Excellent service, arrived in 48 hours. However the vegan chocolates, that I spent £40 on, were not nice. My husband couldn’t even stand the smell of them, they did smell odd. Not sure if we had a dodgy batch but they smelt old and the fillings were grainy. Wouldn’t buy again. The peanut butter and the orange creme were edible but the rest went in the recycling bin.
Helpful Report
Posted 3 years ago
Hello Karen, thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind Regards Friars Customer Service
Posted 3 years ago
I haven’t received my last order unfortunately so can’t comment
Helpful Report
Posted 3 years ago
Hello Sally, we are sorry you have not received your order and for any disappointment caused. Please could you get in touch with our sales team either via email or telephone so that we can get this resolved for you. Kind regards Friars Customer Services
Posted 3 years ago
Great chocolate over sweet fillings
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Posted 3 years ago
Hello Christopher, thank you for your review. We are sorry that you were disappointed with over sweet fillings. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 3 years ago
I have not opened the mixed liqueurs yet, but they look fine. The cherry liqueurs arrived damp and smeared on the bag they were in, but all were intact so I don’t know why, perhaps they ‘sweated’ in the cellophane bag. I could not gift them, so I ate one, unfortunately the stone had fragmented so there were gritty shards in it. Not great really. I threw the rest away. Sorry to leave this negative review, but perhaps there is a manufacturing issues
Helpful Report
Posted 3 years ago
Hello Priscilla, we’re sorry you were disappointed with your cherry liqueurs. If you could please contact our sales team directly via telephone or email so we can resolve this issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service
Posted 3 years ago
I sent a review saying that the tin was smaller than l thought. Well size doesn’t matter l brought them for my husband. He said that they were they were the best Turkish Delight he had ever eaten. So thank you very much for making my husband happy Jo Dodson
Helpful Report
Posted 3 years ago
Hello Jo-Ann, thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 3 years ago
Very expensive for what it is
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Posted 3 years ago
Very expensive postage charges for one small box of chocolates.👎
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Posted 3 years ago
They were meant to be an xmas present for my wife but I was so disappointed with the size of the individual fruits, I decided to just open them. They taste was beautiful as expected and well presented. I just felt for a 454g box priced at £27.99 + p&p I expected more. I should have returned them really but couldn't be bothered with the hassle, but would not order again.
Helpful Report
Posted 3 years ago
Hello, thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do list the weight of the product as well as the quantity but perhaps we need to include the dimensions also, this will be addressed. Again, we are sorry that you were disappointed. Kind regards Friars Customer Services
Posted 3 years ago
The sweets are expensive and as I had never tried them before, I thought I would test the ‘Milk Chocolate Buttons’ before placing an order. I was disappointed in the taste, and felt the chocolate tended to clog up in my mouth rather than melt. I didn’t find the chocolate creamy nor sweet. I actually checked the bag as I thought I may have been sent a form of Diet Chocolate. I didn’t enjoy it and would not buy it again.
Helpful Report
Posted 3 years ago
Hello Charlotte, thank you for your review. We are sorry that you were disappointed with the Milk Chocolate Buttons you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service
Posted 3 years ago
Disappointed how small some of the items were lipstick didn't travel well and wouldn't us it as gift
Helpful Report
Posted 3 years ago
Hello Sylvia, thank you for your review and we are sorry to hear that you were disappointed with your order and the size of the items. We do state the weight and dimensions of the product on the listing to give customers an idea of the size but again we are sorry you were disappointed. If you could please contact our sales team directly via telephone or email so we can resolve the lipstick issue for you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service
Posted 3 years ago
You addressed my order with the wrong house number so the parcel didn't arrive for three days. I hope the other order I have made with you doesn't get delayed as it is a Christmas present.
Helpful Report
Posted 3 years ago
Hello, thank you for your review. We do apologise that your first order had been incorrectly labelled causing a delay in the delivery. We have checked and do see that your other order does have a request from yourself to delay dispatching. If you would like to confirm all the details we would recommend contacting our sales team to ensure all is in order. Again, we do apologise for any inconvenience caused with your first order. Kind regards Friars Customer Services
Posted 3 years ago
The plastic box was very cheap considering Amazon had it for the same price in a colourful, decorated box. I only chose you over them because you offered next day delivery and I needed it quickly. However yours took 3 days to arrive and had chocolate crumbs all in the bottom corners. Not up to standard for someone's birthday present. Very overpriced and I regret buying it
Helpful Report
Posted 3 years ago
Hello Sarah, thank you for your review. We are sorry that you are disappointed with your order. We do state the weight and dimensions of the product and provide a photo on the listing to give customers an idea of what the product looks like. We have also checked your order which was dispatched on the 13 November 2020 and checked the Royal Mail tracking information which does say the parcel was delivered on the 14 November 2020. Again we are sorry you were disappointed. Kind regards Friars Customer Services
Posted 3 years ago
Ordered this as a gift for a work anniversary, paid extra for guaranteed next day delivery and the gift was delivered a day later quite disappointed.
Helpful Report
Posted 3 years ago
Hello Marielle, thank you for your review. We are sorry that you are disappointed with your order and that it was delivered late. We have checked and do see that your order was dispatched on the 13 November 2020 and looking on the Royal Mail tracking information, this does say your parcel was delivered on the 14 November 2020. Again, we do apologise for any disappointment caused. Kind regards Friars Customer Services
Posted 3 years ago
Friars.co.uk is rated 4.8 based on 14,606 reviews