4.80 Rating 7,911 Reviews
95 %
of reviewers recommend
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.95 out of 5
Read Reviews


It all started back in 1927 when William Long had the fabulous idea of opening a luxury chocolate shop in the picturesque town of Keswick, in the heart of the Lake District. He probably never dreamed it would still be in the same family nearly 100 years later.

In those early days the shop only opened during the summer months and it is believed William chose to winter in the Madeira sunshine. As you would expect the business has evolved in many ways since then, however certain principles remain since those early days.

Innovation – We were the first to make a prosecco truffle and then shortly after we followed with our fabulous gin truffle. More recently; although Easter eggs are synonymous with Easter, we decided to move away from the main stream and invented our famous hot cross bun truffle.

But all this only scratches the surface; we are also one of the first chocolate makers to start transitioning to 100% biodegrade packaging, among other things.

Quality – Any new chocolate must meet certain requirements to get past our strict tasting panel. If one of the panel gives a score below 9/10 then we simply won’t offer the chocolate to our customers.

Longevity – We are immensely proud of our historic routes and in this fast moving, ever changing world, we take pride in our tradition and heritage. Our rose and violet creams are the same ones that William sold on that first day of opening, back in 1927. We have survived and prospered over the last 90 years and with the launch of our Ambleside store and an online service, we fully intend to be around for the next 100 years.

After all life is too short, so why settle for ordinary chocolate?

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We need your email address to verify that your review is genuine 5 star review on 20th February 2021
Claire Rushton 5 star review on 4th February 2021
Marc Richardson 5 star review on 30th January 2021
Julie Vlacos 5 star review on 28th January 2021
Sally Harris 5 star review on 28th January 2021
Linda OBrien 5 star review on 30th December 2020
margaret Campbell 5 star review on 29th December 2020
Anonymous  // 01/01/2019
Beautiful tasty chocolate delivered very quickly. Fantastic service.
Posted 4 days ago
Fantastic delivery. Bang on time. Great liqueurs. Would have given 5 stars but they forgot my name on package card so recipient had no idea who they were from til few days later.
Posted 4 days ago
Chocolates great wife loved them. Only one problem when chocolates arrived box was leaking.
Posted 4 days ago
Before Covid restrictions we were frequent visitors to the lakes & always called in to Friars to stock up with chocolate goodies fortunately we are now ordering in line as the process is so easy, the quality of the chocolate range is exceptional we are definite dark chocolate lovers and cannot wait to be able to visit the shop in Keswick
Posted 4 days ago
Very disappointed with this product I thought the chocolate controllers would be similar seize to a real game controller . My grandchildren was disappointed also with how small they were .I haven’t seen them for a year and wanted to surprise them as they love playing PlayStation. So I thought it would be a lovely surprise
Posted 4 days ago
I recently brought some coffee beans for my dad, they were well packaged and delivered on on time.
Posted 4 days ago
Stunning. I've tried many chocolate gingers and these are, in my view the best. Crisp, luxurious dark chocolate around generous and succulent ginger.
They're also the most expensive, would love to see a loyalty scheme or something to make them a little more affordable.
Posted 5 days ago
Good but expensive however kept peace and quiet from the wife until she eaten the last one so value for money in the end
Posted 5 days ago
Best chocolates I've tasted in a long time. You can taste the expertise in every bite.
Posted 5 days ago
Will buy again as my friend loved them.
Posted 6 days ago
Bought the dark choc brazils as a present for my husband's 91 yr old dad on his birthday. He is very fond of choc brazils but this is the first time we have bought Friars, and he really liked them (he is a very fussy gentlemen!!). The only down side was that the box was damaged when it arrived, both the outer packaging and the inner box. Not Frairs fault really, but I think the packaging could have been more robust. Damaged box didn't;t look very good as a gift!
Posted 6 days ago
Excellent choc gingerss and marzipan.
Thought the cherry liqueurs were a bit " over the top""
Wasnt expecting a whole cherry including stalk and stone encased in the chocolate which was delicious but difficult to eat and could cause embarrasment for invited guests.
Excellent on line rapid delivery.
A little disappointed that there seems to be a one size only container for postage so that smaller items needed lots of packaging albeit recyclable but still wasteful.
The chocolate is defs top quality
Posted 6 days ago
Good website easy to navigate. Chocolates arrived on time to a friend and it's reported they were delicious!
Posted 6 days ago
Birthday gift- the chocolates are exceptional
Posted 6 days ago
Lovely yummy chocolates. Delivery was prompt. I purchased these online, only because of lockdown but shall visit in person when allowed.
Posted 6 days ago
I ordered a 720 gm box of Friars chocolate selection for my son and daughter in law. It was very promptly and safely delivered and greatly enjoyed (I have been told) by the receipients.
Posted 6 days ago
It is so disappointing when you buy a box of chocolates and get just one coffee cream. I bought a box of Friars for my wife who just loves coffee creams. She said that they were the best she had ever tasted.
Posted 6 days ago
Very good quality and presentation, and the chocolates were delicious, will definitely be ordering again.
Posted 6 days ago
Given as a gift. Recipient phoned to say she loves them.
Posted 6 days ago
Yum! Yum! Yum!
Posted 6 days ago is rated 4.80 based on 7,911 reviews