4.79 Rating 3,056 Reviews
95% of reviewers recommend

About Friars is a family business specialising in luxury chocolate and unique gifts. Since 1927 the business has evolved from a gift shop/cafe to a specialist chocolate and gift store.

Our online business was launched in 2010 and more recently we have opened a second ‘Ye Olde Friars’ high street store in Ambleside to support our flagship store in Keswick.

Our gifts are designed in house so you will not find them anywhere else. We want to make it easy for you to be original, so you can give gifts that taste and look amazing and will be remembered.

We love new products (perhaps because we get bored easily!), so every Valentines, Easter, Summer, Halloween and Christmas we launch a new range. It certainly keeps us entertained and hopefully our customers interested.

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Postal Service, Courier
average delivery time
Next Day
on-time delivery
accurate and undamaged orders
Customer Service
communication channels
Email, Telephone, Live Chat
queries resolved in
Under an hour
customer service
5.00 out of 5
"Item delivered on time, can’t say more because it was a gift."
Posted 1 week ago
"The chocolates were purchased to give to a friend who is a diabetic but loves chocolate and she is delighted with them."
Posted 2 weeks ago
"Great products. Very quick delivery and good packaging. Will order again. Thank you"
Posted 2 weeks ago
"As always the service from Friars was excellent. Speedy delivery and chocolates were well packaged. Will certainly use mail order again if I cannot get into the shop."
Posted 2 weeks ago
"Excellent service and the little chocolate train looks so cute, just right for a 70 year old birthday boy. ;)"
Posted 2 weeks ago
"Very quick efficient service and amazing chocolates!"
Posted 2 weeks ago
"Really good experience shopping with Friars. From my initial enquiry with a lovely lady in the office who took my order. The package was delivered on time and in good condition. I would certainly use them again."
Posted 2 weeks ago
"Excellent chocolates"
Posted 2 weeks ago
"Great products and good value. Very high quality."
Posted 2 weeks ago
"Lovely items, thanks for the prompt delivery ๐Ÿšš"
Posted 2 weeks ago
"Great Service"
Posted 2 weeks ago
"Purchased as a gift - recipient delighted as I have bought these for her previously. She thought the taste was stronger than last time, but still tasted good."
Posted 3 weeks ago
"Really quick delivery and excellent products. Thank you."
Posted 3 weeks ago
"I bought a jar of chocolate brazils as a present for a friend with coeliac disease. The verdict: "I'm not sharing these with anyone.""
Posted 3 weeks ago
"Ordered these as a surprise fir my husband as he is always looking for fondant creams. They were waiting on our return from holiday and he was delighted. I have to hide them as he would eat them all in one sitting!"
Posted 3 weeks ago
"Ordered at 2:30pm Friday, delivered before lunch Saturday with weekend delivery. Excellent service!"
Posted 3 weeks ago
"Faultless. Ordered a 60th birthday gift at 2.30pm, arrives the next morning in a remote part of Cornwall. The recipient, an aficionado of Pontefract cakes, was delighted. Keep up the good work."
Posted 3 weeks ago
"Quality chocolates as always, cherry liqueurs for husband and signature for my dad delivered on time and well packaged. Taste delicious. Nice to give something a bit special and different for fathers day."
Posted 3 weeks ago
"These items were a fathers day gift so I only saw them online. They arrived on time for the occasion and I know from previous purchases that the quality will have been excellent."
Posted 3 weeks ago
"I ordered some chocolates as a gift for a family member. They were delivered on time which was great and as far as I know, have been eaten and enjoyed."
Posted 3 weeks ago is rated 4.79 based on 3,056 reviews

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