FreshGround Reviews

Name: FreshGround
Address: 4th Floor, 141 Moorgate, London, 4th Floor, 141 Moorgate, London, City of London
Rating: 4.89

4.9 Rating 763 Reviews

98 %

of reviewers recommend FreshGround

Company Reviews

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About FreshGround:

Office coffee that everyone will love
With our range of commercial coffee machines and water dispensers, service plans and rental agreements, we’ll help you build the package that’s right for your office.

Visit Website

Phone:

020 7553 7900

Email:

hello@freshground.co.uk

Location:

4th Floor, 141 Moorgate, London,
4th Floor, 141 Moorgate, London
City of London
EC2M 6TX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Catherine was very lovely and helpful. Always a pleasure to see her when she comes to the office for the maintenance service.”

Helpful Report

Hi Naomi, it's great to hear about your experience with Catherine. Thanks for sharing! I'll make sure that she, and the rest of the team, see your feedback. Thanks, Ant

“Jamie and Otto did a great Job and completed remedial works with no fuss. Excellent customer service. Well done Guys!”

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Thank you Brian. It's always a joy working with you. Ollie from FreshGround

“Nick was very pleasant arrived on site and immediately got on with the job. Once completed he explained the installation fully showed me where the new equipment was under the sink and gave me instruction on how to use the new water filter. Very professional and efficient job and the site was left clean and tidy.”

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Thank you for sharing this review, Ann. We've shared it with Nick and across our team. Ollie

“I am a return customer, I've been ordering coffee from this wonderful coffee provider for a long time, the coffee smells amazing and it taste delicious:) Their customer service is very professional & polite :) Thank you for the amazing tasty coffee :)”

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Thank you Roya. This is very kind and gratefully received by our whole team here at FreshGround. It's always a pleasure. Ollie from FreshGround

“Always very prompt to reply and Engineers are well knowledge. Friendly and helpful.”

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Hi Anita, Thank you for leaving this review. It's always a joy working with you. Ollie from FreshGround.

“Very helpful and got the job done!”

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Thank you Mia! We're always a phone call away if you need us. Ollie from FreshGround

“Very direct and helpful”

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Thank you for leaving this review, Shannon. I've shared your words across our team. Warm thanks Ollie from FreshGround

“Very nice, very helpful”

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Thank you Charlotte. It's always a pleasure. Ollie from FreshGround

“Very efficient service, through talking through the issues displayed over the phone before the engineers visit our machine was back up and running within a couple of days as the replacement parts could be brought to site to undertake the repair”

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Thank you for taking the time to leave these words, Richard. They mean a lot to our team. Kind thanks Ollie from FreshGround

“Very efficient”

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Thank you for your kind review, Karen. We've shared it around our team. Ollie from FreshGround.

“Jamie was very professional and lovely. A piece of our coffee machine was snapped off and he found a temporary solution and also placed an order for the missing piece immediately.”

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Thank you for this kind review, Andreea. We've passed your words to Jamie and the rest of our team. Ollie

“Super friendly and professional. Came and did his job with no fuss and had time for a laugh whilst doing so :)”

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Thank you for this kind review, Diyani. It's a pleasure to help. Ollie

“Jamie was friendly & courteous and soon fixed our problem, coffee machine now back in operation. Thank you Jamie..”

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Hi Moira. Thank you for your feedback about Jamie. We've shared it with him and the rest of the team. Ollie

“Excellent service and explanation of the alternative filter now being used. Left everything working and kept mess to a minimum. Really nice young man efficient and polite.”

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Thank you for leaving this lovely review, Debbie. I've passed it around our team. Ollie

“We had an engineer called Piotr Lipski visit the office today to mend our Flasks for the Bunn machine. He was extremely helpful and made sure he checked all flasks.”

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Thank you for these kind words about Piotr. We've shared them with him and the rest of our team. Ollie

“Amazing install service”

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Thank you for leaving this review, Simone. We've shared it around our team. Ollie

“Customer Service was amazing, the member of staff was really helpful and polite! Would definetly reccomend.”

Helpful Report

That's great to hear, thanks Vanya! I'll share your review with the FreshGround team now. Best, Ant

“Coffee Machine broke down, but was quickly fix with a Video call from Slav Nowak. Thanks again.”

Helpful Report

Hi Rizal, and thank you for using our CoffeeCrew Live Assist service! I'll share your brilliant review with Slav and the rest of the team. Best, Ant

“The engineer was efficient and knowledgeable.”

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That's great to hear Lorenzo, thanks for letting us know! I'll share your feedback with the FreshGround team. Thanks, Ant

“Lyndon is amazing, come to service our water urns ,we'll presented ,friendly and very efficient Our clients at Basepoint Shoreham by Sea were all impressed Thank you Anton”

Helpful Report

Hi Anton, thank you for your review and fantastic feedback on Lyndon. I'll share your kind words with him, and the rest of team. Best, Ant

FreshGround is rated 4.9 based on 763 reviews