French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 287 Western Road, London, Merton
Rating: 4.65

4.7 Rating 9,785 Reviews

96 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 9,785 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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French Click 5 star review on 6th February 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was my first purchase from French Click and I was very satisfied with what I bought. It was delivered on time. I will be back! Many thanks.”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic 5-star rating of FrenchClick! We sincerely appreciate your kind words and are thrilled to hear that your experience with us met your expectations.

Posted 2 months ago

“The items ordered arrived as promised on time. Well but appropriately packaged. Product nice.”

Helpful Report

Posted 2 months ago

Thank you so much for your glowing 5-star rating of FrenchClick! We are thrilled to hear that the items you ordered arrived as promised, on time, and were well-packaged.

Posted 2 months ago

“The order was despatched quite quickly and the price charged was great.”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic 5-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 2 months ago

“Placed my first order with Frenchclick for some raclette cheese and some marmalade. Very happy with speed of delivery, the process of ordering and the quality of the packaging. The products purchased arrived in perfect condition, the cheese was still cold and as expected. I will definitely be shopping with Frenchclick again in the future. Thanks.”

Helpful Report

Posted 2 months ago

Thank you so much for taking the time to leave us a fantastic 5-star review of FrenchClick! We greatly appreciate your kind words and are thrilled to hear that you had such a positive shopping experience with us.

Posted 2 months ago

“good overall, I wish the meat would be better quality”

Helpful Report

Posted 2 months ago

Thank you so much for your 4-star rating of French Click! We truly appreciate your feedback and are glad to hear that you had a good overall experience with us. We are also trying to improve the quality of our products, the saute de veau may have a bit of fat to cut off.

Posted 2 months ago

“Items ordered, excelent value, arrived well with in advertised timeframe”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic 5-star rating of FrenchClick! We truly appreciate your support and taking the time to share your positive experience with us.

Posted 2 months ago

“Good communication. Excellent product .”

Helpful Report

Posted 2 months ago

Thank you so much for your fantastic 5-star rating of FrenchClick! We truly appreciate your kind words and are delighted to hear that you had a positive experience with us.

Posted 2 months ago

“Good range of products. Very helpful staff. Just what you need.”

Helpful Report

Posted 2 months ago

Dear Jonatham,Thank you so much for your fantastic 5-star rating of FrenchClick! We are thrilled that you had such a positive experience with us.

Posted 2 months ago

“Failure to deliver on time with no indication of when order will be delivered even though there was fresh food in the order. No response to complaint despite a message saying you will contacted shortly”

Helpful Report

Posted 2 months ago

Very sorry about this. It looks like your order was for Saturday and Customer service will reply to you today. We'll be able to offer a redelivery or refund of any fresh items that don't arrive in good condition.

Posted 2 months ago

“Excellent service quick delivery would definitely recommend”

Helpful Report

Posted 2 months ago

Thank you for your fantastic 5-star rating of FrenchClick! We truly appreciate your feedback.

Posted 2 months ago

“i have come along to discover new food items on this list”

Helpful Report

Posted 2 months ago

Thank you so much, Samuel, for your fantastic five-star rating of FrenchClick!

Posted 2 months ago

“The food and service is excellent. The only reason for giving three stars is due to the packaging. Polystyrene is so damaging. Please consider some other filler for the boxes.”

Helpful Report

Posted 2 months ago

Thanks for the feedback. We are moving to use Paper loose fill on all orders without fresh or glass fragile items. Please do also note that the flo pak green loose fill is degradable in the natural environment and can be recycled at supermarket points, you can find more info on it here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 2 months ago

“The calves liver is always very good. It puts Marks & Spencer in the shade.”

Helpful Report

Posted 2 months ago

Dear Donald,Thank you so much for taking the time to rate FrenchClick with 5 stars! We truly appreciate your kind words and are thrilled to hear that you enjoyed your experience with us.

Posted 2 months ago

“Website and ordering process were good, but I was disappointed by the use of foam plastic packaging which is not environmentally friendly.”

Helpful Report

Posted 2 months ago

Thanks for your feedback. We are now using paper packaging loose fill on orders without fresh or glass items. We'll look in to why the flo pak green was used as it shouldn't have been. Please do also note that the flo pak green is degradable in the natural environment and it can be recycled at supermarket stations. You can find more info here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 2 months ago

“I could not make my purchase as the website repeatedly failed on checkout. I emailed Frenchclick to ask them to send me a link to checkout, but none was forthoming with my last email being ignored. Very sad, but I'll go elsewhere.”

Helpful Report

Posted 2 months ago

Very sorry about this, we can only take orders online. We think this is an issue with your browser. Please try to login from the login page: https://www.frenchclick.co.uk/signin.aspx?returnurl=account.aspx%3f

Posted 2 months ago

“love their products and very quick delivery.”

Helpful Report

Posted 2 months ago

“Good quick delivery and price. HOWEVER I was shocked and dismayed to see the packaging was a big box full of polystyrene packing chips, even though the box itself proudly stated that it was recycled and recycleable. I didnt know this awful stuff was used any more as biodegradable products or cardboard strips are so much more environmentally friendly and widely used.”

Helpful Report

Posted 2 months ago

Very sorry about this, we are starting to use paper loose fill and for an order like yours without fresh or glass items that is what should be used. Please do also note that the flo pak green loose fill is degradable and can be recycled at supermarket recycling stations. More info on it can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 2 months ago

“Booked a delivery slot for 1 Feb Order was 2 jars of foie gras which needs to be kept at temperatures between 0 and 4 degrees. DHL received parcel on 31 jab. Received parcel on the 5 Feb. I queried with customer service if the foie gras would still be ok as I had bought as a gift so I would not be opening the jars and just got a response saying they can't guarantee delivery or conditions.when shipping internationally even though n. Ireland is in the UK and it was ice packed. That doesn't tell me if they are spoiled or not. Left not knowing what to do and whether to give it or not. This was my first time ordering from this company and I deeply regret it.”

Helpful Report

Posted 2 months ago

Very sorry about this. This item should not have been shipped to NI because due to the extended transit time we can't guarantee it would arrive in good condition. We do have other similar products which are ambient temperature and you should have been contacted and offered one of those instead.

Posted 2 months ago

“I am delighted I discovered this website as I was looking for high residual mineral water and Hapar delivers exactly what my body needs.”

Helpful Report

Posted 2 months ago

Thank you for your glowing 5-star rating of FrenchClick! We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with us.

Posted 2 months ago

“Produits bien livraison bien mais alors vos prix ont explosé.”

Helpful Report

Posted 2 months ago

Merci for the feedback. We are doing everything we can to keep prices down in this inflationary and quite difficult trade environment.

Posted 2 months ago

French Click is rated 4.7 based on 9,785 reviews