French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 287 Western Road, London, Merton
Rating: 4.65

4.7 Rating 9,784 Reviews

96 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 9,784 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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French Click 5 star review on 6th February 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“GREAT CHOICE OF FRENCH PRODUCTS”

Helpful Report

Posted 8 months ago

“Good variety of goods to buy. Great,safe packaging. Fast delivery. Thanks 👍”

Helpful Report

Posted 8 months ago

“Use regularly to get products that supermarkets don't usually supply like amora mustard, tinned harissa tuna, a proper lettuce, Francine multigrain flour, french unsalted butter, Danone natural yoghurt, a proper flamquiche, Ducros whole black pepper & also their Herbs de Provence. Their quail are very good and come from a reputable supplier with high welfare standards, so they cost more. I usually select Parcelforce delivery, which has been reliable, but this time I chose DHL, maybe by mistake, & the delivery to Derbyshire came a day late, despite being dispatched on time. Couriers do sometimes fail to meet deadlines on budget next day ish services, so you might want to decide to choose the more expensive guaranteed options listed. It is always very well packed, and had kept cool, so nothing went off, but the packaging can't be described as eco, with piles of expanded polystyrene and perishable goods wrapped with cool bags in bubble wrap. Packing notes and invoicing are accurate, but sometimes certain fresh more niche items like chervil don't turn up, but I ask for them, just in case there is stock vs my chosen delivery date. Once I got a different tin of snails to what I ordered, which didn't have the recipe for the garlic butter on the back. I rang up & they were very helpful, & got back to me with the recipe that was on another much larger tin that they did have in stock. Apart from price increases due to loss of free trade with the EU, I find that UK prices are recently far higher than in France, since again partly due to brexit, energy costs have gone up more here than over there. Asset-fund owned Centrica has shut down UK gas facilities so we now only have 12 days of storage for UK gas vs Germany's 89, France's 103 & Netherlands 123. The gas price falls in the summer when demand is low. The EU store it at a cheap price to protect them against the price rising in the autumn/winter where now we cannot. We have not seen such massive fluctuations as are happening now in 25 years. While we were in the EU we could complain to the ECJ about unfair trading & Centrica could be fined, since all member countries are entitled to a fair price for energy, especially when it is supposed to be 'theirs'. Now we can't. Centrica could argue that lack of consistent UK policy vs gas production post brexit & loss of a more stable EU strategy hasn't helped. In the EU a cap is put on gas & electricity price and profits above that are redistributed to member states. Pre brexit, the UK’s National Balancing Point (NBP), the virtual trading point that sets the gas price, was Europe’s benchmark. That role is now played by the Dutch Title Transfer Facility (TTF). Thus, for the UK to attract gas from Europe for the winter, traders must offer a price that is higher than the TTF, and vice-versa if gas is to flow from the UK to Europe . We are strategically weak outside the EU. Labour may hope that UK government can keep all the profits generated by high UK gas prices, rather than redistribute them, but on the other hand, they'll have to stump up to build and fill a UK gas storage facility without access to a cheap central eu bank long term loan. In addition , post Brexit, we get no access to profits generated from high priced EU TTF gas imports. Uk producers like French government owned EDF are also using summer cheap gas prices to generate electricity which it is exporting to France. The profits from this are currently not being fairly redistributed to UK customers via energy price caps or uk government taxation. Post Brexit we have lost our ability to complain to the ECJ about unfair trading & laws being ignored by UK government & regulators. Only the EU can take action against UK government via the ECJ if we breach our trade agreement, but they'll only do this if it is in their interest. We only have the UK courts & the few poorly policed human rights treaties we have left to fall back on. The UK government has currently shelved its new Bill of rights that would make their actions supreme over the ECJ, ECHR & UK courts, but if they are re-elected, this will re-emerge in time for negotiating Brexit proper in 2026. Soon we might not be able to afford to buy from French Click I fear.”

Helpful Report

Posted 8 months ago

“I was not notified that part of my order was missing. I did however get a refund.”

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Posted 8 months ago

“Been a regular customer for few years now and service is good. If there is a problem it get solve very swiftly. The diversity of products is excellent.”

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Posted 9 months ago

“Good French products. My fresh ones were well packed with small refrigerant items. only put 4 stars as they missed one item ordered, although they reimburse me when i raised it.”

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Posted 9 months ago

“Nice range of products. Good delivery.”

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Posted 9 months ago

“Products are fine although a few are out of stock from time to time, and sometimes that is only found out when the parcel arrives. Two of the last 3 orders showed incorrect packing and the last so-called delivery by DPD was a joke.**...as French Click also have these delivery problems DPD should not be offered as a choice. ** delivered before the specified time to a new neighbour 4 houses away who did not know us. A further problem was that the address said no 1, but we live at 11”

Helpful Report

Posted 9 months ago

“It's great to find some of my favourite French products only a click away. Good delivery time, too. However, my delivery was extremely over-packaged, despite the metal bottles already having small dents in that could only have happened prior to packing. I don't care about the dents, but I do care about the huge box and the irritating polystyrene bits.”

Helpful Report

Posted 10 months ago

“I have just been acquainted with French Click, having discovered that they stock, the La Laitière products which I no longer can find in Waitrose. I was very impressed with the speed and efficiency of the service. The only thing I was annoyed about was that the items were only a few days away from the Sell y Date, which should not happen with dairy products. Also, a better way should be found of keeping the items cold, without them arriving soaked ought to be found, but that is less important than a closer attention to the sell By Date!”

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Posted 10 months ago

“I very like the flexibility and the quick resolution on stock level”

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Posted 11 months ago

“Products excellent. Delivery was on time but some goods were damaged. Have been told I will get a refund.”

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Posted 11 months ago

“Great selection of foods and general french goods that we can’t find in the U.K. which is great for expats! Prices are a bit high but it’s worth it for some of the items. The website could do with some TLC, it’s a little fiddly and confusing. Only real downside is the delivery cost is ridiculously high, even if you select a delivery date a week after your order. If it would be lower I’d probably order every week but this won’t happen.”

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Posted 11 months ago

“I have placed on yogurts etc How do you maintain the temperature of the food if it require refrigeration when you are sending via courier companies. Does it affect the product quality?”

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Posted 11 months ago

“There is a good selection of products. Pricewise not always the cheapest. Delivery a day late. Produce arrived well packaged and in good condition. All in all I would recommend French Click.”

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Posted 1 year ago

“Quite exspensive for shipping but good overall”

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Posted 1 year ago

“good product and service especially customer service”

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Posted 1 year ago

“Lovely items you can’t buy in English shops. Reasonable prices for some things a bit pricey for others. Love the Vichy water and dairy products especially”

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Posted 1 year ago

“Food arrived on time and in good condition except for one item which was already past its use by date.”

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Posted 1 year ago

“Very good range of products that I know and love. I only had one late delivery but this was due to the delivery company, not them. Good, fast communication too. I've ordered several times and will do so again.”

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Posted 1 year ago

French Click is rated 4.7 based on 9,784 reviews