Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

French Click Reviews

4.7 Rating 9,777 Reviews
96 %
of reviewers recommend French Click
Company Reviews Metrics Info
4.7
Based on 9,777 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read French Click Reviews

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Reviewer
“I was so excited to order from FC for the second time, even tho the first time one of my orders was replaced my something else due to stock issues.. Well.. I received my order on time despite the delivery guy getting lost and delivering to the wrong door, called him 4 times and he hung up on me, had to go out and find him. Then I find out the item I was most excited about is not in my order , they added a zero in the list when it is clearly IN STOCK online.. whats going on ?!? why cant you update your website ? I dont get it. Plus ur customer service never works, lines are “ busy” , voice mail is full and no answers anywhere. Not happy.”
Helpful Report
Posted 3 years ago
Very Sorry about this. Sometimes we have temporary stock problems with items. This is because we have thousand of different items being delivered and shipped continually. We will be able to waive any delivery charge if you want to re-order the missing item again.
Posted 3 years ago
Anonymous
Verified Buyer
“Was really disappointed as didn’t get the main items in my delivery, an item came damaged and they didn’t deliver in the given time slot. Think I will try someone else next time”
Helpful Report
Posted 3 years ago
Very sorry about this. I can see you had missing items. We are extremely busy at the moment and trying to get all orders 100%. If you're ordering again, please e-mail customerservice@frenchclick.com and we'll remove any delivery charge.
Posted 3 years ago
Anonymous
Verified Buyer
“A lot of the items arrived damaged and I had to claim to get the money back from missing items”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Very disappointed did not match a supermarket chicken and was beaten on all fronts by a free range chicken”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“While I was pleased that Frech Click sold a product that I sorely miss from my time living in France, I was greatly frustrated by the ordering process. I had to wait several weeks to place my order because a delivery slot wasn't available. Aftewards, I had to wait several more weeks for the order to arrive. As my order was a shelf-stable, dried-goods, I don't understand why it couldn't be packed and shipped by mail when I wanted to order it. If I could find another vendor in the UK with this product at a reasonable price, I certainly wouldn't have ordered from French Click. Please fix your delivery process!!”
Helpful Report
Posted 3 years ago
Very sorry about this. We're just very busy due to the Covid crisis, our warehouse is working at full capacity and we process orders on the basis of first received first out.
Posted 3 years ago
Anonymous
Verified Buyer
“took ages to deliver and only delivered half my order. I would not recommend unfortunately.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I was so excited when I discovered French Click because prior to this, I was reliant upon family sending me things from France and at least this way it would save the postal costs. Unfortunately, I am disappointed with French Click's Services. My order was placed 12 Jan with a 2 week delivery date. A few days prior to this delivery date, I received an email to say my order will be delayed for a further week. I was not happy about this but understood the reasons why. My order arrived on 5 February nice and early in the morning - great. Upon checking the 7 items I ordered, one was the wrong item. I called French Click immediately (within 15 minutes of delivery drop off) and left a message on their voicemail. Upon hearing nothing back, I tried again during the afternoon and received the voicemail again. I tried calling a further 2 times during that day but on the last occasion it was no longer going to voicemail but said the voicemail box was full. I also found it unprofessional that the voicemail did not say you're through to French Click, etc. What you actually hear is French Click's telephone provider's standard voicemail message. I tried again a few days later and still received the message saying voicemail box was full. To date I have not received a response from French Click to my original message. I'm not so disappointed with the wrong item being received but more with being unable to get hold of anyone at this company, and no response to my voicemail.”
Helpful Report
Posted 3 years ago
Very sorry to hear this. We should not have any voicemail. This has happened accidentally because we are transferring the phone to employees who are working from home. We will contact you directly to sort the problem.
Posted 3 years ago
Anonymous
Verified Buyer
“Some items was damage.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Quite poor service, and poor communication. Could be fantastic but plagued with difficulty at order time, shipping and comms.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Good French products however non-existent and subpar customer service. Even though my order was not to be delivered for another 2 weeks, the unhelpful staff was unwilling to add additional items to my order.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“After booking a delivery date more than 2 weeks in advanced was unhappy that deliver did not arrive on booked date. Order was incomplete but had no correspondence to explain shortfall or had a receipt to see if I have paid for missing item. 2 star because of this. Products received 4 star. So will want to order again. Please improve communication.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I was disappointed the Levure Alssciennes were missing and I received a jar of sardine rillettes instead of the pate with Espelette piment that I ordered. I will however give French Click another chance...”
Helpful Report
Posted 3 years ago
Sorry about this, it sounds like a packing mistake. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll be able to refund for you.
Posted 3 years ago
Anonymous
Verified Buyer
“When it finally arrived, the product I ordered was fine. However, my order took a month to arrive, which was very disappointing. I had placed an order in good time for a family occasion, according to the delivery times quoted on the website, However, the order did not arrive and then the promised delivery time shifted several times. I will look elsewhere first next time I am looking for French products.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Nozzle was broken so item is unusable. That means I’ve just spent £20 for an item I could have bought in France for around €5!”
Helpful Report
Posted 3 years ago
Sorry to hear this. Please e-mail customerservice@frenchclick.com with your order number as the subject and a picture of the damaged items. We'll then be able to get them swapped for you.
Posted 3 years ago
Anonymous
Verified Buyer
“The products that I ordered arrived on time and with no issues (after about 2 weeks). However, I'm giving 2-stars due to me trying to call twice to change the delivery date with no answer. Furthermore, the website looks like something from the 90s and a little difficult to navigate.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“THE ITEMS I ORDERED TOOK FAR TO LONG TO ARRIVE. I COULD HAVE WALKED TO FRANCE AND BOUGHT IT QUICKER. I DONT UNDERSTAND WHY. IT WAS A VERY SIMPLE ITEM. IF YOU ADVERTISE IT I ASSUME YOU HAVE IT. NOT VERY IMPRESSED REALLY.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Unfortunately the poor packaging let done French Click. Fresh fruit and eggs were received squashed, yogurts were leaking and the rest of the produce wet. Shame, but now know not to include fresh or chilled produce or breakable items in our order. NB: Wrapping chilled products in ice bubbles was not a good idea as it made the rest of the contents wet”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“sent flagelots instead of haricots verts so not very happy. Too much polystyrene packing ( non recyclable) for a tiny number of items”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Order not received”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“I have made a purchase order but still have not received my order, it should of been believed on 25th September but still have received anything or anymore information about my order or delivery.”
Helpful Report
Posted 3 years ago
Very sorry about this, I have e-mailed you directly about it. It should have been shipped or you should have been contacted about it.
Posted 3 years ago
French Click is rated 4.7 based on 9,777 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request