French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 287 Western Road, London, Merton
Rating: 4.65

4.7 Rating 9,784 Reviews

96 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 9,784 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th February 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only one item missing but refunded before delivery. Overall very good experience. Shame the distance (delivery cost) makes it a treat/luxury.”

Helpful Report

Posted 6 months ago

Thank you for your 4-star rating of FrenchClick! We're glad to hear that you had a mostly positive experience, even though there was one item missing. We understand that the delivery cost might make French Click feel like a treat, if you are signed up for e-mails you may find a discount code arrives in your inbox from time to time. This can be changed from the your account section of the website.

Posted 6 months ago

“Food is good packaged with care”

Helpful Report

Posted 6 months ago

Thank you for your 4 star rating. We are so glad to hear you enjoyed FrenchClick and we hope we can improve to 5 next time!

Posted 6 months ago

“Overall pleased with products. Only downfall is sometimes the expiry date is short which means some get thrown away. For the price, it's disheartening. But overall pleased as get good french stuff from them and fast delivery too, they are very kind. 😊....merci”

Helpful Report

Posted 6 months ago

Merci beaucoup for your positive review of French Click! We are so pleased to hear that you are overall satisfied with our products and services. We sincerely apologize for any of our products that have had a shorter-than-usual expiry date, if you received products with this issue, please send a photo to customerservice@frenchclick.com and we should be able to sort it with a credit or a replacement for you.

Posted 6 months ago

“Sometimes items ordered are not available, but generally, the service is good with parcels arriving well packed on the day requested for delivery.”

Helpful Report

Posted 6 months ago

Thank you for giving FrenchClick.co.uk a 4 star rating! We're glad that you've appreciated the good service we provide, with items usually arriving promptly and well packed. We apologise if certain items have been unavailable in the past and we strive to provide our customers with the best possible experience.

Posted 6 months ago

“The products ordered were very good. I would have liked the packaging to be more eco-friendly with dissolvable packing peanuts.”

Helpful Report

Posted 6 months ago

Thank you for your 4 star rating of French Click! We are glad to hear that you were happy with the products you ordered. We can offer paper loose fill packaging as an alternative to the Flo Pak green. The flo pak green loose fill is degradable in the natural environment and it can be recycled at Supermarket recycling points.

Posted 6 months ago

“I’ve been buying products on French click for a number of years now and I’ve always been very happy with the service and products lately but the delivery service lack a bit as I had to wait all day for my last delivery that was due to arrive by 12.30pm on a Saturday and didn’t arrive till past 7pm. Didn’t even receive an email or text message to let me know that my delivery would be very late that day. I hope French click will sort this out as it is very frustrating to keep waiting not knowing if it will arrive!”

Helpful Report

Posted 6 months ago

Very sorry about this delivery delay. The driver had some major traffic problems on this route due to a tunnel being closed. We are working very hard to get the London deliveries in the slots as they should be.

Posted 6 months ago

“Kinda pricey, especially delivery cost, but I do understand why. As an occasional treat, the site has some lovely products.”

Helpful Report

Posted 6 months ago

Thank you for your 4 star rating of French Click! We are working hard to try and keep our delivery costs as low as possible. If you're signed up for email we do also do special offers and discounts. The setting can be changed in the your account part of the website.

Posted 6 months ago

“usually very good but on this occasion 3 bags of coffee had been damaged and lost their airtight seal and one further bag was sealed with masking tape and leaking”

Helpful Report

Posted 6 months ago

Very sorry about this. It sounds like this must have happened in transit as our warehouse should never do this. Please can you send photos to customerservice@frenchclick.com and we'll sort a replacement out for you.

Posted 6 months ago

“very pleased with the products ordered from Frenck Click - arrived in time and in good condition”

Helpful Report

Posted 6 months ago

Thank you for your 4 star rating of French Click! We are very pleased that you were satisfied with the products ordered from French Click – arrived in time and in good condition. Your satisfaction is very important to us and your feedback helps us improve our delivery process. Thank you again for your kind words.

Posted 6 months ago

“DHL delivery efficient Products delivered in good state Even though products + delivery is a little pricey”

Helpful Report

Posted 7 months ago

Thank you for your 4 star rating of French Click! We appreciate the positive feedback on our DHL delivery efficiency, the condition of the products delivered, we are trying to drive down delivery costs as much as we can. We strive to provide great customer service and quality products, and we're glad you've enjoyed them.

Posted 7 months ago

“Pleased to have access to French Click as some compensation for brexit”

Helpful Report

Posted 7 months ago

“It is a nice French shop where you find most of the French food you cannot get anywhere else. The only negative point I want to make is that styrofoam chips are used for the packaging which I have not seen being used in the last 10 years. These cannot be recycled.”

Helpful Report

Posted 7 months ago

Sorry to hear this, please note the flo-pak green is degradable in the natural environment and can be recycled at Supermarket recycling points. We do also have paper loose fill available, it might not be suitable for all orders: More information on the flo pak can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 7 months ago

“Hard to write a review as this was a gift for someone else, but the emails to do so are building up, so... Great website and choices and would've been on time for delivery, but it was delayed a day which was awkward, as someone was waiting on for it (cheese on the doorstep in 30 degrees = bad). It was signed for by me apparently despite the fact I'm 150 miles away, but I'm guessing that's a delivery driver issue! Personally I will be buying from you again, to my own doorstep this time!”

Helpful Report

Posted 7 months ago

“Great but would prefer more eco-friendly packaging (eg scrunch paper) instead of bubble wrap and foam.”

Helpful Report

Posted 7 months ago

We do now have paper loose fill available. If you want us to use this instead of the flo pak green, please specify it in the notes box on the shopping basket page. The flo pak green is degradable and it should be possible to recycle it at supermarket recycling stations.

Posted 7 months ago

“Excellent products, as ever, and delivery as per schedule. I had a problem with one item but this was dealt with very satisfactorily by FrenchClick, so I have no complaints whatsoever and shall continue to use them.”

Helpful Report

Posted 7 months ago

“Pleased with quality of products and speed in which they were delivered. Would love it if they could offer a wider variety of products as it feels fairly limited but overall pleased with what I got.”

Helpful Report

Posted 7 months ago

“So lovely to be able to get a taste of France delivered to your door.”

Helpful Report

Posted 7 months ago

“The products are good but make sure you order well in advance of when you want to use them, and freeze them. There can be delays as French Click try to acquire stocks.”

Helpful Report

Posted 7 months ago

“I love everything about French Click EXCEPT those terrible green polystyrene things you use in your packaging. They are a nightmare. I asked my local Council about recycling them and they said they couldn’t deal with them and I should put them in the general waste. This will not stop me ordering from you because I love my French groceries (I lived in France for a while) but I dread the green beasties with every order! Linda Wheeler”

Helpful Report

Posted 7 months ago

Very sorry to hear this. The Flo Pak green should be recyclable at supermarket recycling points and it does also degrade in the natural environment. Additionally we do also have Paper card loose fill available as well now. If you want us to use this, please specify it in the notes box on the shopping basket page. We are just using it for some smaller orders by default for the moment but we do plan to roll it out to most orders ultimately. More info on the flo pak can also be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 7 months ago

“Very happy with products and ordering just find delivery cost a bit steep,ok if you have a large order”

Helpful Report

Posted 8 months ago

French Click is rated 4.7 based on 9,784 reviews