French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 287 Western Road, London, Merton
Rating: 4.65

4.7 Rating 9,784 Reviews

96 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 9,784 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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French Click 5 star review on 6th February 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How much must I order to get free delivery? Goods fine, but very expensive delivery”

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Posted 1 year ago

“I put my order through on the 11th November 2022 and it was not delivered until 21st even though I paid for quick delivery. I was disappointed. Thank you.”

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Posted 1 year ago

Very sorry about this. I think you're in Ireland and we have had some delays with orders going there due to the new trade arrangements.

Posted 1 year ago

“I like the products but Please stop using these green plastic pellets. Find something which will not harm the environment!”

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Posted 1 year ago

Very sorry about this, we need to look in to what box size was used on the order. Please also note that the flo-pak green loose fill we use is degradable in the natural environment and it can be recycled in some areas.

Posted 1 year ago

“Products got delivered in time and it is nice to receive the products I loved so much in France and miss since in the UK. However, there are a couple of things that I think vould be improved such as the amount of plastic used in the parcel. The outside box could have been far smaller and therefore contain a lot less of the little green padding things. The amount of this things in the parcel filled half my my grey been, it was crazy. Also the peremption dates are very tight so it feels like some of the stock have been in the warehouse for a while. Would still definitely buy from French Click again though.”

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Posted 1 year ago

“Product good, but the packaging was overflowing with what looked like single use plastic.”

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Posted 1 year ago

Sorry to hear this. We do use bubble bags which should be able to recycled at supermarket recycling points and flo pak green loose fill which is degradable in the natural environment and can be recycled in some areas too.

Posted 1 year ago

“sad I didn't get all the mustard as 2 jars for 8 people didn't work.”

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Posted 1 year ago

“I'm sure the food was good, but delivery by DPD let you down and it arrived over 2 days late .”

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Posted 1 year ago

“Wasnt told one chicken wasnt available just refund issued! Not happy”

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Posted 1 year ago

Very sorry about this, if you order again we can refund any delivery charge for you. Please e-mail customerservice@frenchclick.com and we'll sort this for you.

Posted 1 year ago

“Disappointed as 4 of the items ordered were not sent even though they were stated as in stock on the website. Would not have ordered had I known so many items would be absent”

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Posted 1 year ago

“Most of my order excellent , but one can of petite poi’s with carrots was missing from the order. I expected it to be replaced, but have not heard or received anything, not even a refund!”

Helpful Report

Posted 1 year ago

Very sorry about this, from the looks of it this item should have been in the order. Please double check it's missing, if so please email customerservice@frenchclick.com with your order number as the subject and we'll refund it for you.

Posted 1 year ago

“Good range of food but they don't let you know when a product is not available. They just refund you - no curtesy email, nothing, which I find quite rude really”

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Posted 1 year ago

Very sorry for this missing item, you can find out what if anything is missing, if you go to the your account section of the website, from your order history at the bottom of the page. When we update the order, it also updates their and any missing will be listed at the bottom of the order if you download it.

Posted 1 year ago

“A bit disappointed as I order fresh Charal burgers and they arrived on the expiration date.”

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Posted 1 year ago

“Love the produce and the prices. My low mark is the result of a recent failure to inform me in advance that a key purchase was not available and was not supplied resulting in severe embarrassment. Some way to warn customers that high cost items will be missing from their delivery must be incorporated with the service.”

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Posted 1 year ago

Very sorry about this, if a high amount of your order is missing, this should be communicated in advance of the delivery so you don't only find out when we show up.

Posted 1 year ago

“Good choice, reliable delivery, but the bread was mouldy”

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Posted 2 years ago

“I arranged delivery for friends, but one item was missing - the escargots 😢”

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Posted 2 years ago

“The quality is still superb, however it is disappointing to only find out when unpacking that a fair few items aren't there. On the site they are in stock. Are substitutions an option?”

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Posted 2 years ago

“Got a call saying my order would be later than 5th April due to them waiting for a delivery from France. That’s fine but I’m still waiting and have had no correspondence since and no products…”

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Posted 2 years ago

“Unfortunately we could not experience the French yumminess due to delivery issues hopefully this will be sorted for Irish deliveries soon!”

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Posted 2 years ago

“Fast delivery but one of the chocolate Easter eggs was broken. No reply to complaint letter yet.”

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Posted 2 years ago

Very sorry to hear this. Please make sure you've e-mailed customerservice@frenchclick.com with your order number as the subject and we'll replace it for you.

Posted 2 years ago

“After being very excited about finding my favourite products online and taking my time choosing a good selection, imagine my disappointment when 4 did not turn up ! I only found out when opening the box ! The accompanying document just read "0" in front of the missing items. Very disappointing ! At least I was not charged for them.”

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Posted 2 years ago

French Click is rated 4.7 based on 9,784 reviews