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French Click Reviews

4.7 Rating 9,777 Reviews
96 %
of reviewers recommend French Click
Company Reviews Metrics Info
4.7
Based on 9,777 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read French Click Reviews

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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Anonymous
Verified Buyer
“I was disappointed that I was not advised before delivery that half of my order was not available. I didn't mind that things were not available, it was just the lack of communication. I had ordered the items for a dinner party and the forewarning would have prevented a last minute panic shop to replace the missing items.”
Helpful Report
Posted 2 years ago
Hi Very sorry about this, the charcuterie was a very substantial part of your order and a similar replacement should have been offered. Kind regards, Matt French Click
Posted 2 years ago
Anonymous
Verified Buyer
“My ordered arrived incomplete despite being charged in full and I have received no communication regarding the missing items. I have emailed twice regarding the missing items and just left a voicemail message as well. Overall, it wasn't a great shopping experience.”
Helpful Report
Posted 2 years ago
Very sorry about this. It looks like an item was removed from your order. You can view the final version of the order, including the amount you got charged from the your account section of the website in your order history. You should receive an e-mail reply within 24h and the phone should be answered Monday to Friday 0900-1730.
Posted 2 years ago
Anonymous
Verified Buyer
“Disappointed the tins had dents in them. My tea boxes were all dents and some were broken Part of the order wasn’t there”
Helpful Report
Posted 2 years ago
Hi Very sorry to hear this. Please contact customerservice@frenchclick.com with your order number as the subject and we'll sort this problems for you.
Posted 2 years ago
Anonymous
Verified Buyer
“Disappointed when my order arrived and was already two days out of date. Made a complaint but have not received replacement as promised.”
Helpful Report
Posted 2 years ago
Hi Very sorry about this, please contact customeservice@frenchclick.com or call us on 02077371024 and we'll be able to sort this for you. Thanks Matt
Posted 2 years ago
Anonymous
Verified Buyer
“ADRESSED AND DELIVERED TO FLEETWATER COTTAGE NOT FLEETWATER HOUSE AS SHOWN ON INVOICE AND PACKING SLIP OUT OF STOCK OF TWO ITEMS.EG. CASSEGRAIN FLAGEOLETS 200 G YET SHOWING IN STOCK ON WEBSITE.”
Helpful Report
Posted 2 years ago
Very sorry about this. It's a mistake when it's been booked in with the courier. Sometimes there can be temporary shortages of items due to the fluid nature of the stock we have the number of items we do.
Posted 2 years ago
Anonymous
Verified Buyer
“Ordering and payment was easy. I paid £10 for a Saturday morning delivery. On Friday I received an email from their courier (DPD) advising me my order was on hand and that so would receive it on Monday. I called French Click and was reassured this was an error and that I would definitely receive my order the next morning ( Saturday). I immediately emailed confirming our conversation and that Monday would be too late. I waited all morning and as the DPD tracking was still showing the order as being at their hub I rang DPD. They were apologetic but had to advise the order was despatched on a ‘next working day’ service but this excluded Saturday. I called French Click but all telephone numbers just rang any rang. Sure enough, mid Monday morning DPD delivered my parcel. Rather than being in a good grade polystyrene case as I have received from other online food retailers, all items were tightly packed in a cardboard box with 3 melted ice strips and a few polystyrene chips. My order consisted of about 3kgs of meat products and a delicate Tarte aux Pomme. Naturally the tarte was smashed as no provision had been made to protect it at all. Also, my large pack of Merguez sausages has been overlooked (they showed as present on the advice note) and Toulouse sausages were delivered instead. Having been packed 72 hours earlier, the ice had melted and the meat was warm. No use to me. I called French Click to complain, and the same lady I spoke on Friday was vaguely apologetic and agreed to my request for a refund, which arrived minutes later. All in all, a great shame. I am in two minds whether to try them again.”
Helpful Report
Posted 2 years ago
Very sorry about this. The order was accidently booked in on the Monday service rather than Saturday. Fresh orders need to be delivered within 24h to maintain the correct temperature. So the order was refunded. If you have any photos of the package please send them to customerservice@frenchclick.com so we can investigate that is was packed properly.
Posted 2 years ago
Anonymous
Verified Buyer
“Ordering was easy, choice of delivery too. Invoice was received for the ordered goods. Parcel received on the due date. 3 items missing. Phoned, no reply. 3 emails sent. No reply. Eventually received a revised invoice and charged for what I had received but still no explanation or reply to the emails. Shame as thought I had found a company that could supply what I wanted. The fact that they didn’t tell me my order was short or reply to my emails means I won’t be ordering again.”
Helpful Report
Posted 2 years ago
Very sorry to hear this. E-mails should always be answered within 24 busines hours and the phone Monday to Friday 0900-1730. Could you let us know which e-mail address you used and we'll investigate this to matthew@frenchclick.com
Posted 2 years ago
Anonymous
Verified Buyer
“My order has still not arrived”
Helpful Report
Posted 2 years ago
Very sorry about this. We are investigating why it hasn't shipped yet and will be in touch.
Posted 2 years ago
Anonymous
Verified Buyer
“What you sent was fine and well wrapped. But 2 complaints: 1. There seems to be no inventory control on your website. One of the items I ordered did not arrive. i was told when I rang it was out of stock at the time of my order but was now back in. Would I like it sent? I would have to pay delivery again (almost the same as the cost of the item). Certainly not ! 2. You understate the delivery charge by omitting VAT, which is annoying and I believe against the rules”
Helpful Report
Posted 2 years ago
Very sorry to hear this. If the two items were key to your order we'll be able to resend them and waive any delivery charge. Please e-mail matthew@frenchclick.com and customerservice@frenchclick.com and we can sort that for you. The delivery charge is shown including VAT on at least one page with the total order amount before you checkout and pay just not on the initial one. We appreciate it can be clearer and we're working on getting in included in all pages.
Posted 2 years ago
Anonymous
Verified Buyer
“Dry, boxed goods were fine but every tin in the order was dented. There were 7 tins of of lemon cordial in the delivery - all dented, two with cracked plastic tops and one leaking into the packaging. Unimpressed.”
Helpful Report
Posted 2 years ago
Very sorry about that. Please contact customerservice@frenchclick.com and we'll be able to arrange refund or redelivery of the damaged / leaking item.
Posted 2 years ago
Anonymous
Verified Reviewer
“I’ve been a customer for over 9 years. I like the company and their pleasant staff. But they have fallen behind in several key areas. One, the website is very poor and totally unsuited to modern mobile browsing. Two, it is impossible to modify an order once it is committed to them. No matter how long in advance you order. And three, the most annoying of all is the complete shambles of actual delivery versus orders. This is especially true with water. In my last five orders I have received nothing like the (modest) quantities I have ordered of Contrex, Vichy St Yorre, Courmayeur, Rozana you name it. They never warn you before delivery day but you are left with perhaps 4 packs instead of 12. There have been repeated issues with other goods (cheeses and meats) not turning up either. How can I possibly rely on that? I’m not asking for miracles but some sort of warning or substitution. Finally the delivery is rarely on time and you have to call the office to find out where the driver is. So regrettably, we have moved to the competition.”
Helpful Report
Posted 2 years ago
Very sorry about this. We have a limit of water per order of 6 packs in our London area. You should be warned if products are removed from the order and it represents a substantial part of the order. We have been extremely busy due to Covid which has resulted in deliver delays at times if there is traffic etc due to the volume of orders on the routes.
Posted 2 years ago
Anonymous
Verified Buyer
“Part of the order was missing (out of stock). If you cannot supply all of the order, it's so easy to SAY SO on the delivery note. Otherwise the customer thinks you have charged for the whole order. I shouldn't have to chase around trying to find out what has happened.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Package arrived with wrong stuff. Called French Click. Person I spoke to conceded that a mistake had been made and said that she would arrange for the correct items to be sent, and asked me to have the parcel I had received ready for collection. A few days later I received an email stating that the items I had ordered were out of stock, but my order would be sent as soon as the items were in stock again. Last week got emails stating my order would be delivered Saturday. Since we were out all day I rescheduled the delivery to today (Monday). Still no package! Order submitted 23 May. Not impressed so far.”
Helpful Report
Posted 2 years ago
Very sorry for the delay. The item should now be in stock and it the order will be shipped out.
Posted 2 years ago
Anonymous
Verified Buyer
“The delivery was very late, the delivery person was rude and I was charged an item I didn’t get”
Helpful Report
Posted 2 years ago
Very sorry to hear that. We will investigate and please contact customerservice@frenchclick.com so we can make sure the item is refunded for you.
Posted 2 years ago
Anonymous
Verified Buyer
“I love the range & the fact I can get products not generally available in the UK but was really frustrated this for this order. The main purpose of the order was for a deodorant for my partner but to make the postage feel worthwhile we added a few other treats. On the morning my order was to arrive I was issued a part refund for the price of the deodorant, the order then arrived with no deodorant. I feel if the item is not in stock I should've A)been told so I could decide if to continue with the order B) been given the chance to choose another alternative item or cancel the order. I sent an email to your customer services but received no reply.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The product arrived on time well packed but 2 products was missing and I haven’t bern informed neither received a refund. Also 2 yogurt have been damaged.”
Helpful Report
Posted 2 years ago
Very sorry to hear this. Please contact customerservice@frenchclick.com with your order number as the subject. We'll get items refunded or replace for you.
Posted 2 years ago
Anonymous
Verified Buyer
“The rillettes de poulet roti I ordered were a day out of date when it arrived. Disappointing.”
Helpful Report
Posted 3 years ago
Very sorry about this. Please contact customerservice@frenchclick.com with your order number as the subject and we'll get these replaced or refunded for you.
Posted 3 years ago
Anonymous
Verified Buyer
“Poor customer service, at the order stage you have an option to specify if you're happy with substitute in case an item isn't available (which is understandable), it also appears that your order will be amended in case you will receive a substitute (that's very clever and transparent, I liked that). I did receive a substitute (same item but different brand) which could seems to be more a genuine human mistake than anything else (as per their process) when I contacted the team they just told me that this is a substitute and that's it. When I ask for more information on how I should process to avoid this to happen again they ignored my question and ended the email with "please let me know if you have any question". So I asked to answer my question again. The answer was that I should send email Day-1 the delivery to check if they have all my items in stock?? Great product but very poor customer service, could have been handled with a genuine apology for genuine mistake and I would have been very happy.”
Helpful Report
Posted 3 years ago
Very sorry about this. If we substitute and you're not happy with the item we will be able to refund or replace it. Sometimes items won't be in stock and a substitute could be offered. You can refuse on delivery or contact us afterwards to sort it.
Posted 3 years ago
Anonymous
Verified Buyer
“I ordered, a week later you told me you didn’t have the goods You told me you didn’t know when you would get them I have ordered this product for the last 8 years, so what went wrong. I received a refund.but you didn’t tell me when you will get the goods. Awful customer service”
Helpful Report
Posted 3 years ago
Very sorry about this. Not sure what has happened here as the item or a different size of it would always be easily available. We will investigate with customer services to see what has gone wrong.
Posted 3 years ago
Anonymous
Verified Buyer
“Didn't order anything. You didn't have them in stock. Please stop asking me to review my order?!”
Helpful Report
Posted 3 years ago
French Click is rated 4.7 based on 9,777 reviews
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