French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 287 Western Road, London, Merton
Rating: 4.65

4.7 Rating 9,785 Reviews

96 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 9,785 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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French Click 5 star review on 6th February 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use and everything was delivered in a good condition and on the arranged time. Not everything was available, but we have to accept there will be supply issues. Very happy to use them again.”

Helpful Report

Posted 3 months ago

Thank you for your positive 4 star rating of French Click. We are pleased to hear that you were satisfied with your experience and found our service easy to use. We are sorry for the missing items, we do strive to avoid this as much as possible.

Posted 3 months ago

“Client for years, love them, but there’s often problems with the deliveries. They have, however, always worked out things.”

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Posted 3 months ago

Thank you for your 4-Star rating of French Click! We are happy to hear that you have been a client for years and continue to love our services.

Posted 3 months ago

“Parcel arrived in time . No oysters on the delivery only been notified by PayPal the day before . No communication from French Click . I understand that you may have some problem with your supplier but an email as soon as you no would have been nice. Regards”

Helpful Report

Posted 3 months ago

Thank you for your 4 star rating of French Click. I apologise for any difficulties experienced with the order being incomplete and the lack of communication from us. Unfortunately due to the very busy time of year very occasionally an item can be missing due to a computer or other error. Very sorry for that.

Posted 3 months ago

“I was very pleased with the whole process but was let down at the end when one of the items on my list was out of stock, I presume….. I wish they had informed me as I would have chosen something else….”

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Posted 3 months ago

“Happy with the quick delivery and communication with customer services. we haven't tried the products yet so can't review them, however, I'd just like to suggest for future reference that it would be great to have more info about the products generally on French Click's website, such as: Has the product been frozen previously, can it be frozen, are the chicken/pork/beef free range/ fed organically or not, etc.”

Helpful Report

Posted 4 months ago

Thank you very much for your 4 star rating of French Click and your valuable feedback. We strive to offer excellent customer service and are delighted that you were happy with the quick delivery and communication. We'll certainly look in to adding this product information, generally our products should not have been frozen previously and never by us. If the manufacturer has it should be stated on the packaging. We'll also look in to the other idea.

Posted 4 months ago

“Very pleased with the service . Postage is expensive though.”

Helpful Report

Posted 4 months ago

Thank you for your 4 star rating of French Click! We're very pleased to hear that you are pleased with the service. We apologize for the expensive postage, and are continually looking for ways to reduce shipping costs for customers.

Posted 4 months ago

“Good service, even if one item was missing, and another a substitution.”

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Posted 5 months ago

Thanks for the feedback. We'll endeavour to sort thee missing items and hopefully we can improve to 5 stars for next time!

Posted 5 months ago

“Very pleased with the products delivered. Two items not delivered and cost deducted. Not sure why I can order them if they are not available. Order was not delivered in the time slot booked and I had to leave so had to request it was left by the front door. Not quite sure why a slot is not a slot. But nevertheless pleased with what was delivered.”

Helpful Report

Posted 5 months ago

Thanks for the feedback, happy to hear you liked the products. Unfortunately due to how our stock works there can occasionally be missing items at the last minute It looks like the delivery was 2 hours late and you have our apologies for that, we are working with DHL to get the deliveries on time and keep the delivery cost reasonable.

Posted 5 months ago

“Wonderful products but sometimes the site is not easy to order from”

Helpful Report

Posted 5 months ago

Thanks for the feedback, please let us know what you had trouble with by emailing customerservice@frenchclick.com and we'll investigate it with our developers to try and improve it for next time.

Posted 5 months ago

“A few items not available and one of the parcel arrived completely torn and opened on one side with one item on the floor as delivery was made earlier than requested and the 2 parcels were left outside my back door because I only came back home for the planned delivery time.”

Helpful Report

Posted 5 months ago

“Takes longer to arrive since Brexit but if you can’t live without various French foods it is worth the wait. I think they should try out some more sustainable less plastic packing but things do arrive safely.”

Helpful Report

Posted 5 months ago

Thank you for your 4-star rating of French Click! We're pleased that you think it's worth the wait, even though deliveries are taking a little bit longer since Brexit. We can offer paper loosefill instead of the flo pak green, please ask for it in the notes box when you order. Also please note that the flo pak green is degradable in the natural environment and can be recycled at supermarket points.

Posted 5 months ago

“The produce and service is fine. What’s wrong is that you often can’t fill the order because of items out of stock, so one receives some ingredients for a particular dish, but not others. It would be better if you indicated when ordering if an item is out of stock: the customer can then consider an alternative.”

Helpful Report

Posted 5 months ago

Thanks for the feedback. Sorry to hear you missed items for a dish. Unfortunately there can be last minute issues with stock for some items due to the number of different products we do and the nature of the supply chain. What you can do is put in the notes box you absolutely want substitutes or for us to wait until we have everything in the order before we ship it.

Posted 5 months ago

“It’s great to be able to order French food favourites in the UK. Cheaper options for delivery would be good especially when you are not in a hurry and it’s food that doesn’t need to be refrigerated”

Helpful Report

Posted 5 months ago

Thank you for your 4 star rating of French Click. We're delighted to be able to provide French food favourites. This is certainly something we will look at for the future.

Posted 5 months ago

“Great selection. Easy to order. Fast delivery”

Helpful Report

Posted 5 months ago

Thank you for your 4 star rating of FrenchClick.co.uk! We appreciate your positive feedback and hope we can improve to 5 stars next time!

Posted 5 months ago

“A good selection of French supermarket favourites at rather steep prices, but if you can’t get to Calais it’s a treat”

Helpful Report

Posted 5 months ago

Thank you for your kind 4 star rating of French Click! We are delighted to provide our customers with a good selection of French supermarket favourites.

Posted 5 months ago

“Goods arrived safely and promptly. My only criticism was that I had difficulty finding the Leisure Olive oil and Lemon salade sauce in the main section - it was in the manufacturer's section.”

Helpful Report

Posted 5 months ago

Thank you so much for the 4 star rating of French Click! We're glad to hear that the goods arrived safely and promptly.

Posted 5 months ago

“This is the first time that the packaging cardboard arrives damaged, however the products inside were correct.”

Helpful Report

Posted 5 months ago

Thank you for your 4 star rating of FrenchClick.co.uk! We apologize for the damaged packaging.

Posted 5 months ago

“A very good range of favourite French products (some of which are now available in UK supermarkets, so do your research). The prices are reasonable considering that you'd have to fly over to bring some back yourself from your holidays or work trip, so it's worth it. A few problems with dispatching the wrong items sometimes, but always resolved quickly.”

Helpful Report

Posted 6 months ago

Thank you for your 4 star rating of French Click! We are glad that you appreciate our very good range of French products. Hopefully we'll improve to 5 for next time.

Posted 5 months ago

“good price and delivery to the hour as stated tesseire very good product but unfortunatly1 can leaking they credited imediately with no fuss”

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Posted 6 months ago

“Good quality flour for Breton pancakes!”

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Posted 6 months ago

Merci beaucoup for your 4-star rating of French Click! Nous sommes heureux que vous ayez trouvé du bon farine pour vos crêpes !

Posted 6 months ago

French Click is rated 4.7 based on 9,785 reviews