French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 287 Western Road, London, Merton
Rating: 4.65

4.7 Rating 9,784 Reviews

96 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 9,784 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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French Click 5 star review on 6th February 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still awaiting delivery of my order!”

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Posted 8 months ago

“I bought 8 puddings but they only had 5 days of life so I had to have 2 puddings a day to use them in time. Apart from that, not bad.”

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Posted 9 months ago

“Love Frenchclick as I can get beloved French products that I can not find anywhere else…..however, feeling a bit let down with product (namely merguez) showing available online but unavailable upon delivery (my last 4 or 5 orders!). Very quick on refund but hardly the point sadly. Other than that excellent service/delivery, well packaged (although could do better with something more easy to dispose of/better for the environment) and customer services. Any chance frenchclick can sell alcohol such as Ricard in the future?”

Helpful Report

Posted 9 months ago

Sorry about this. This item should always be available so not sure what has happened here. We can offer you free delivery on your next order, please email matthew@frenchclick.com and we'll sort it for you. Unfortunately we can't sell alcohol due to legal complications with importing and selling it.

Posted 9 months ago

“It is great that we are able to buy French products through you and I have done for many years. The one main thing I have an issue with is the packaging it is not environmentally friendly and does not keep products intact. Often I have yoghurt pots that have leaked I don’t complain as I am pleased to have access to French products whilst living in the UK. There are also products that are missing from the orders which I understand but I am not sure if these are refunded?”

Helpful Report

Posted 9 months ago

Very sorry about this. Usually the packaging should be able to protect the items and we do also use fragile tape. Sometimes the delivery companies can be very rough with the packages which can occasionally cause damage. You should certainly only be charged for what you receive. The final version of your order is always available in the your account section of the website in your order history. If there is any issue with that, please email customerservice@frenchclick.com with your order number as the subject and it'll be sorted.

Posted 9 months ago

“We are disappointed that we are never able to order the following apericubes, Saeur des supporters, Carremont Toque and apericube tonic. as they are always unavailable.”

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Posted 9 months ago

“sorry to say but the 1st parcel was perfect pero the 2nd well came very late in the day plus did not have enough ice packs ect”

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Posted 10 months ago

“French Click now very disappointing, never answer the phone, don't reply to messages and always have stock errors. You select what you want, pay what is requested, order arrives half wanted items not supplied because of stock errors. That is it, never again, be warned what you order you won't get.”

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Posted 10 months ago

Very sorry about this, if you're missing items, we can always offer free delivery on your next order so you can order them again without paying extra. Unfortunately, due us doing quite a large range of products with long supply chains and now customs occasionally the odd item might be missing.

Posted 10 months ago

“Good products but I am disappointed that there is never a free delivery option regardless of how much is being spent, most companies now offer this service over a certain amount of spend.”

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Posted 11 months ago

Sorry to hear this. Unfortunately we don't offer this for the moment, due to a combination of customs costs and inflation.

Posted 11 months ago

“Good prices, but delivery is very expensive!! the expiration date was only for a week! We received product 10.05, but exp. date is 17.05!!!”

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Posted 11 months ago

Sorry about this. It would be usual for the fresh rillettes to have a use by date of 7-21 days. Unfortunately this is just the nature of this fresh item. We do also do some rillettes in jars which are not chilled and will have a year or longer.

Posted 11 months ago

“Please make shipments to the US more reasonable. £60 pound of purchase but £140 shipping is just insane. I do it when I can save up for it as it’s the only place my husband can get his Vichy Célestin water that he needs for his health”

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Posted 11 months ago

Unfortunately we are charged by volumetric weight to ship via air and it can be quite expensive. More so in the last two years with inflation and high fuel costs. We don't make any money on the shipping cost.

Posted 11 months ago

“You get everything you expect, but the shopping costs are far too high. You specify a particular shipping date and the order came the next day.”

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Posted 11 months ago

“Happy with products. One product was not available but was not informed. I have been charged for this.”

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Posted 1 year ago

“I placed my order and a few days later I received a refund of £4.56 ? No email explanation or anything. My order turned up with an item missing hence the refund. Apart from that a good company.”

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Posted 1 year ago

Very sorry about this. The missing item should be listed on the order when it's edited and you should also be notified on the picking ticket given on delivery.

Posted 1 year ago

“Whereas the service/quality is very good I feel that the company should inform customers when items are not available.”

Helpful Report

Posted 1 year ago

Sorry to hear this. You can find out if anything is missing the night before delivery, you need to check your account section of the website, in your order history, anything missing will be updated on the order copy there. Unfortunately sometimes items can be missing at the last minute due to stock or other errors. If it's something substantial you should be contacted about it. We can usually offer free delivery on your next order if we've made a mistake. Please contact matthew@frenchclick.com and we can sort that.

Posted 1 year ago

“Reason for 3 star review is due to the way the goods were packaged. The cheese was packed in bubble bags with ice blocks directly on top of the cheese rather than outside the bubble bags. The ice blocks thawed in transit and caused the cheese boxes to become very wet and soggy which did not look good for putting out to sale! Also, to comply, products sold in the UK should have as a minimum, the ingredients in English. The crepes had English already printed on the packaging but we had to translate and create our own labels for the cheese.”

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Posted 1 year ago

“Good, all products are in good order. However one item was missing from my order.”

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Posted 1 year ago

Very sorry about this. Please contact customerservice@frenchclick.com with your order number as the subject and we can investigate this and refund / replace it as needed.

Posted 1 year ago

“Delivery cost is expensive. More often than not there's something missing or wrong in my order. Better customer communication is needed.”

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Posted 1 year ago

“Good website, but after 5 days order had not been shipped. After I alerted this it seems they sent it advising it WOULD arrive on the day / slot I paid for. It did not! Carrier advised it would arrive the following Day. It did not arrive despite us staying in as part of the order was a gift. Instead, we got a text message stating we had not been in (untrue) and it would be available at a 'drop-shop' the following day. Drop shop was a 7 mile walking round-trip”

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Posted 1 year ago

“The products I received were of good quality and well packaged however there were quite a few items out of stock and no notifications to let me know in advance which was disappointing”

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Posted 1 year ago

“I ordered raclette and fondue packs (among other things). Products were as expected, well delivered. However, I had to freeze all the raclette packs (hopefully it's fine...) because the perishable dates were super short, I ordered end of November and the due dates were end of December. I can't obviously eat 4 packs of raclette in less than 1 month (even if I told them about it). All good with fondues. I wish they have told me about the raclette dates and I would have changed my mind. Haven't tried the products yet but they look ok.”

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Posted 1 year ago

French Click is rated 4.7 based on 9,784 reviews