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French Click Reviews

4.7 Rating 9,784 Reviews
96 %
of reviewers recommend French Click
Company Reviews Metrics Info
4.7
Based on 9,784 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read French Click Reviews

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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Anonymous
Verified Buyer
“my order was placed two weeks in advance, and still turned up 4 days late, forcing me to cancel my French day with some freinds. Then when it did turn up there were three items missing. I have been refunded which was fine, but only found out when unpacking my box, not advance email. Whole experience very disappointing, not sure whether I bother with them again as it is too much hassle.”
Helpful Report
Posted 1 year ago
Very sorry about this. You can find the final version of your order when it ships out, from the your account section of the website in your order history. If you want to order again we can offer free delivery, please e-mail customerservice@frenchclick.com and we'll sort that for you.
Posted 1 year ago
Anonymous
Verified Buyer
“chocolate and yogurts were very compressed. Three items from the order were missing. We would be very happy if it was announced before delivery.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“Delivery fee too expensive, had to cancel my shopping list”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“the packaging of non-recyclable polystyrene is unacceptable. Several. items not available.”
Helpful Report
Posted 1 year ago
Very sorry to hear that. Please note the flo pak green loose fill we use is degradable and can be recycled in some areas.
Posted 1 year ago
Anonymous
Verified Buyer
“Service was quick and easy which was great. I ordered 14 items-11 of which were the same product. It says on the website "Enter if you would like substitutes or not, special delivery instructions or notes about this order:" I left this blank but when i received the consignment they substituted the 11 items with another not even similar product. If it was solely one item i would not have a problem accepting this- but not 11. Instead of contacting me and asking what i would like to do they instead just sent out the consignment. So I called customer support and was told that I SHOULD HAVE stated clearly that I would not accept any substitute- so it is my fault they have provided 11 unwanted items out 14. Nowhere on the website or in Terms and Conditions does it state that this is the CUSTOMERS RESPONSIBILITY. TOTALLY UNACCEPTABLE SERVICE.”
Helpful Report
Posted 1 year ago
Very sorry about this. It's a mistake, this kind of item should not be substituted. Customer service should have been in touch to get the correct item sent out.
Posted 1 year ago
Anonymous
Verified Buyer
“French Click shipped a partial order, despite a pick ticket saying everything was shipped. When I asked for the remaining items to be shipped, I was told they would issue a refund for those items.”
Helpful Report
Posted 1 year ago
Very sorry about this, this would have to be a picking mistake as everything should have been in the order ok.
Posted 1 year ago
Anonymous
Verified Buyer
“asked for a to update my password they sent Bonehead! all the stuff you want is out of stock my toothless husband finds the tinned products easy to eat”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Very disappointed with the amount of non recyclable packaging. Whilst accepting the need to keep fresh food cool, there must be a better way.”
Helpful Report
Posted 2 years ago
Very sorry to hear this. The loose fill, boxes and bubble bags are recycleable and the loose fill will also degrade in the natural enviroment. The sorba freeze can be re-used. We are trying to reduce our packaging as much as possible to help the enviroment and prevent wasting materials.
Posted 2 years ago
Anonymous
Verified Buyer
“Two of the items delived (syrop in cans) were damaged and unusable”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“A Sad first experience for me. Somewhat Chaotic. I had to cancel the order. Seems like nothing I wanted was actually available and shouldn’t have been advertised as such. A shame, as they had come highly recommended. At least they’re was no quibble about a refund. Hence the extra star”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Delivery time was too long and too expensive and most of the boxes were broken , not super happy as my biscuits were crumbs not biscuits anymore 😞”
Helpful Report
Posted 2 years ago
Very sorry about this, please contact customerservice@frenchclick.com with your order number as the subject. We'll be able to replace or refund the damaged items. If you have photos of the packaging that can also be useful as we need to see how it was packed and if fragile tape was used.
Posted 2 years ago
Anonymous
Verified Buyer
“Very disappointed. The tinned foods were dented in several places. The cake package was torn and the cake sunk into the package. The all packaging needs to be reviewed despite the mountain of polystyrene. Parcelforce: impeccable, excellent service!”
Helpful Report
Posted 2 years ago
Sorry to hear this. Please e-mail customerservice@frenchclick.com and we'll be able to refund or replace damaged items. Also please send photos of the damage, we'll review the packing and make sure fragile tape was used.
Posted 2 years ago
Anonymous
Verified Buyer
“You have asked me for a review . Minimum of ten characters would not cover the situation. suffice it to say Goodbye French click -very disappointing and unreliable .”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Sadly, only reason for order was for 3x particular cheeses but sadly I was refunded as they couldn’t honour the volume without any options, the cheese is still on stock on website so I am unsure of the reason for not fulfilling the order. Otherwise, item came on time, as promised, just wish we had that cheese for Xmas presents”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Customer service is very poor. Did not complete my order and did not inform me at all. Did not find out until order was delivered. Not good enough!”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Very poor comms., didn't even have the courtesy to inform me which items in my order weren't going to arrive.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I order a rabbit and it was out of date. I order to arrived on the 14th Dec and on the package it was out of date on the 12th so ended in the bin... The raclette cheese was OK.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Still waiting for the delivery”
Helpful Report
Posted 2 years ago
Very sorry to hear that. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll investigate ASAP.
Posted 2 years ago
Anonymous
Verified Buyer
“Several orders in the past, including the latest, have been poor. We have had the wrong flavour crisps, plus bags of crisps punctured and thus stale. Wrong flavour pate (duck instead of forestier). Wrong type of yoghurt (this is the second occasion). When we get the products ordered, the quality is good, but this carelessness is not acceptable.”
Helpful Report
Posted 2 years ago
Very sorry to hear this. Please e-mail customerservice@frenchclick.com with the details of the picking mistakes so we can investigate and also replace or refund the incorrect items for you.
Posted 2 years ago
Anonymous
Verified Buyer
“Good product range but poor order execution/ customer service. I am awaiting a reply ( & refund) to a complaint. The initial feedback I got didn't answer the points I raised.”
Helpful Report
Posted 2 years ago
French Click is rated 4.7 based on 9,784 reviews
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