Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.76

4.8 Rating 2,416 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,416 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

Write Your review

Tell us how Freightlink made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Freightlink 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good food, cabin clean Could do with WiFi / TV”

Helpful Report

Posted 3 years ago

Thank you, we will pass your comments along to the ferry operator.

Posted 3 years ago

“They were very good and very helpful. I had not used a freight boat before but they made process easy and simple and where in constant contact even on the weekend ,Only thing was the extremely high price of the sailing but apart from that it was a very good and will use freightlink again very soon”

Helpful Report

Posted 3 years ago

Thank you for your feedback! We are so glad that our dedicated team have been able to help you with your booking!

Posted 3 years ago

“Straight forward and very easy look forward to using you again.”

Helpful Report

Posted 3 years ago

Thank you for your review! We are so happy that you had a positive experience.

Posted 3 years ago

“Fantastic easy site to navigate compared to most. Did have difficulty with payment section and had to change my search engine from chrome to safari.”

Helpful Report

Posted 3 years ago

Thank you for your feedback! A member of the team is currently investigating the issues you faced.

Posted 3 years ago

“Very good ii recomand”

Helpful Report

Posted 3 years ago

Thank you for your lovely feedback! We are happy to hear we helped you out!

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are happy we could help you!

Posted 3 years ago

“From the first phone call for information and assistance due to Covid 19 Rebecca was most helpful. If I require freight to be moved again I'll certainly be using Freightlink Solutions again.”

Helpful Report

Posted 3 years ago

Thank you for your feedback. We are so happy that you enjoyed your experience with us! We will pass this onto Rebecca.

Posted 3 years ago

“Great service and great personnel.”

Helpful Report

Posted 3 years ago

Thanks John. Much appreciated.

Posted 3 years ago

“Very late confirmation after 6 hours”

Helpful Report

Posted 3 years ago

Thank you for your feedback. Unfortunately our office closes at 23.00 and the operator's office was also closed. We did not receive confirmation until the operator reopened just before 08.00. The confirmation was sent as soon as we received it. Sincere apologies for any inconvenience caused.

Posted 3 years ago

“En principio bastante buena”

Helpful Report

Posted 3 years ago

Muchas gracias!

Posted 3 years ago

“We work perfectly with you.”

Helpful Report

Posted 3 years ago

Thank you very much for your feedback. Have a nice day.

Posted 3 years ago

“Buchungen wurden schnell bearbeitet und bestätigt.”

Helpful Report

Posted 3 years ago

Vielen Dank für dein Feedback.

Posted 3 years ago

“Should of been a 5 star rating but "the app" isn't available on my Chromebook so only 4 star... Becky was absolutely brilliant, very knowledgeable, helpful and has a great can-do attitude... Credit to the company...”

Helpful Report

Posted 3 years ago

Thanks for your kind review Brad. We'll pass on your comments to Becky. This is actually the first time that somebody has mentioned using the Freightlink App on a Chromebook. We presumed that customers would just open Google Chrome and book on the website. We'll certainly investigate a Chromebook optimised version of the app. Thanks for letting us know.

Posted 3 years ago

“vsi4ko beshe nared blagodaria”

Helpful Report

Posted 4 years ago

Благодарим Ви за обратната връзка. Пази се.

Posted 4 years ago

“Der persönliche Kontakt mit David Hladky war sehr angenehm und ich habe mich gut aufgehoben gefühlt R Reetz”

Helpful Report

Posted 4 years ago

Vielen Dank.

Posted 4 years ago

“Eurotunnelbuchung ging einfach und schnell. Ich fand nur die Option HIN und RETOUR nicht bzw. konnte sie da nicht auswählen.”

Helpful Report

Posted 4 years ago

Es freut uns zu hören, dass unsere Dienstleistung mit dem Eurotunnel problemlos für Sie vonstatten gegangen ist. Ein Mitarbeiter wird sich mit Ihnen in Verbindung setzen, um sich mit Ihrem Problem für die Retourbuchung zu befassen.

Posted 4 years ago

“Swift and simplified service from Paul which helps save time etc. Very friendly and objective in approach. Question 1 should allow multiple selection: 'How did you communicate with the company'”

Helpful Report

Posted 4 years ago

Thanks for your feedback Victor. Great to hear Paul was able to provide you with a swift service.

Posted 4 years ago

“had a duplicate account which caused a few problems but quickly sorted and rectified”

Helpful Report

Posted 4 years ago

Apologies for the account error. Glad to hear your problem was sorted. Thank you.

Posted 2 years ago

“The app isn't the best but when I called to ask a few questions the woman on the phone was very helpful and seemed to have as much time as I needed . App needs work though .”

Helpful Report

Posted 4 years ago

We're sorry to hear the Freightlink App didn't match your requirements. We have emailed you separately to find out more. It's great to see that our team could help though.

Posted 4 years ago

“Becky is very helpful on last-minute bookings and helping to save money, always happy over the phone!”

Helpful Report

Posted 4 years ago

Thank you for your review. We have passed your comments on to Becky.

Posted 2 years ago

Freightlink is rated 4.8 based on 2,416 reviews