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Freightlink Reviews

4.8 Rating 2,414 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

4.8

Based on 2,414 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 29th January 2024

Freightlink 5 star review on 23rd December 2023

Freightlink 5 star review on 1st November 2023

Freightlink 5 star review on 23rd October 2023

Freightlink 5 star review on 23rd August 2023

Freightlink 5 star review on 23rd August 2023

Freightlink 5 star review on 9th July 2023

38

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When requesting the price I clearly stated the number of drivers and had received an offer of £380. After a week time I was charged another £105 because of the additional driver surcharge. From the beginning of the request I had informed the number of the drivers so why after a week you charged me another money? It sounds as a fraud so I am going to dispute it through my bank. Absolutely shocking. I taught to be a regular customer for this company as I am doing this route once per week but unfortunately I will have to search more trustworthy company.”

Posted 1 month ago

We are very sorry to hear about the issues during your booking with us. Your Personal Account Manager is currently looking into the matter as a priority and will be in touch with you shortly.

Posted 1 month ago

“Really helpful and pleasant team”

Posted 1 month ago

Hi Amanda, thank you so much for your review- we are pleased to hear that our team was able to help out with your queries, and we're looking forward to working with you again in the future!

Posted 1 month ago

“Buna ziua! A fost totul okey!”

Posted 1 month ago

Bună ziua și vă mulțumim pentru recenzia dumneavoastră. Ne bucurăm să aflăm că experiența dvs. cu Freightlink a fost pozitivă și așteptăm cu nerăbdare să lucrăm cu dvs. în viitor!

Posted 1 month ago

“Very simple one point of contact and with the benefit of their partner to do the customs.”

Posted 1 month ago

Thank you so much for your review- we're pleased to hear that your experience with Freightlink was a positive one, and we're looking forward to working with you in the future!

Posted 1 month ago

“Greate and helpfull customer service.”

Posted 1 month ago

Hi Grzegorz! Thank you so much for your positive review- we are pleased to hear that our team of experts was able to help with your enquiries, and looking forward to work with you in the future. All the best!

Posted 1 month ago

“I just wanted to say a big thank you to the booking team. Our client decided to change our dates of attendance after I had booked the ferries. They were very helpful and moved the bookings for us. Much appreciated :)”

Posted 1 month ago

Thank you for your great review. We are pleased to hear that our team of experts were able to help you, and will make sure to pass on your message :) All the best!

Posted 1 month ago

“Everything was great”

Posted 2 months ago

Thank you for your review! We're glad to hear that your experience with us was positive. All the best!

Posted 2 months ago

“Very pleasant experience, helpful staff in a very delicate and time critical situation. Very impressed. Thanks for the help guys.”

Posted 2 months ago

Thank you for taking the time to leave us a review! At Freightlink, we work hard to provide an industry-leading service - so it's fantastic to hear that you have had a positive experience with us. Our experts are always on hand to help. Have a great day!

Posted 2 months ago

“Very nice , quick action.”

Posted 2 months ago

Thank you for leaving us a review! It's great to hear that you have had a good experience with us

Posted 2 months ago

“All was good but I did ask for a return on 22nd from Santander to Rosslare and got no confirmation on that. I might want to get back earlier anyway depending of how I get on. Could be looking at 18th But will contact you when Jen I am clear. Hi hanks Ronnie”

Posted 2 months ago

Hi Ronnie, thank you for your feedback. One of our experts has now been in touch to discuss your booking. Our team will be on hand to support you when you choose a return sailing that works for you. If you have any further questions in the meantime, please don’t hesitate to get in touch with our customer service team. Have a great day

Posted 2 months ago

“always so helpful on the phone when you ring”

Posted 2 months ago

Hi Susie, thank you for taking the time to leave us a review. It's great to hear that our experts could support you with your booking! We're always here to help. Have a great day!

Posted 2 months ago

“Quick and easy 😌”

Posted 2 months ago

Thanks for the 5 star rating, Musawar! We're glad you enjoyed using Freightlink and we look forward to continuing to provide an industry leading service! Have a great day

Posted 2 months ago

“First time dealing with Freightlink, from start to finish every person i dealt with was very helpful and courteous, other companies need to take a leaf out of their book. I would thoroughly recommend Freightlink. Andrews Office Furniture”

Posted 2 months ago

Hi Jackie, Thank you so much for your review! We are pleased to hear that your experience with us was a positive one, and that our team of experts was able to help with all your queries with ease. We will make sure to pass your review on to the relevant team right away!

Posted 2 months ago

“Great experience, as usual. Very friendly helpful knowledgeable crew always keen to help. Thank you”

Posted 2 months ago

Thank you so much for your 5-star rating of Freightlink, Dave! We really appreciate your feedback and look forward to working with you in the future. Have a great day

Posted 2 months ago

“Freightlink customer service is absolutely fantastic - they always go above and beyond the call. My company uses Freightlink four or five times a year and every time they've helped resolve issues. Truly thankful for their help and would recommend.”

Posted 2 months ago

Thank you for your review. It's great to hear that our customer service team has made the booking process seamless and problem-free. We will make sure to pass on the message to the relevant team right away! Thank you again, and we're looking forward to working with you in the future!

Posted 2 months ago

“Booking was very easy, the service was super friendly and the staff were very helpful.”

Posted 2 months ago

Hi Jennifer, thank you so much for your review, we will make sure to pass on the message to our customer service team. We're looking forward to working with you in the future!

Posted 2 months ago

“Super convenient Efficient staff , always willing to assist the best way possible”

Freightlink 5 star review on 29th January 2024

Posted 2 months ago

Hi Eduardo, thank you for your review! We're glad to hear our team is always able to help, and will make sure to pass on the message to the customer service. Have a great day!

Posted 2 months ago

“Ottimo servizio”

Posted 2 months ago

Ciao Carolina, grazie mille per la tua recenzione!

Posted 2 months ago

“I wanted to give a great review to Mr Bogdan Niculcea. Patient, competent, and above all very efficient, even though he had to work in an area not within his competence. Excellent knowledge of the Italian language, not just technical terms. We spent over twenty minutes on the phone and he never got a word or verb wrong. Congratulations Bogdan and thank you for your excellent work”

Posted 2 months ago

Hi Stefano! Thank you for your review, it's great to hear that all went smoothly and the experience was very positive. We will make sure to pass on your comments over to Bogdan right away. All the best!

Posted 2 months ago

“exellent communication with Yanislav /my account manager/.”

Posted 2 months ago

Hi Svetla, Thank you so much for your review. We will make sure to pass it onto Yanislav! All the best.

Posted 2 months ago

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Freightlink is rated 4.8 based on 2,414 reviews