Freightlink Reviews

Name: Freightlink
Address: Quarry Bank, Chorley Road, Walton-le-Dale, Preston, Lancashire
Rating: 4.76

4.8 Rating 2,416 Reviews

94 %

of reviewers recommend Freightlink

Company Reviews

Metrics

Info

4.8

Based on 2,416 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Freightlink:

Freightlink® is a leading European freight ferry ticket agent covering more than 1000 ferry routes connecting more than 50 countries to couriers, hauliers, manufacturers and many other businesses – large and small – across the continent.

Visit Website

Phone:

01772282592

Email:

hello@freightlink.co.uk

Location:

Quarry Bank, Chorley Road,
Walton-le-Dale,
Preston
Lancashire
PR5 4JN

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Freightlink 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good .....”

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Posted 1 month ago

Hello, and thank you for your review! We're happy to hear that your experience with us was a positive one. All the best!

Posted 1 month ago

“Thanks you did good job son I will have other booking with you”

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Posted 1 month ago

Hi Rashad, thank you for your review! We're happy to hear that your booking went smoothly with us, and we're looking forward to be working with you in the future. All the best!

Posted 1 month ago

“I have to say, you guys where great. This was my first booking with you and it was fairly straight forward. That is until my driver got to port when P&O said that we didnt have a booking and they where really unhelpful. After a quick call to yourselves, your agent rang my driver, spoke with agent at the port and sorted it all out, my driver got on the ferry and continued his journey. Unbelievable customer service from your agent who went over and above to do her job and eleviate my stress levels. THANK YOU!!!”

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Posted 1 month ago

Hello Gareth, thank you so much for your review. We're happy to hear that our team helped make the journey less stressful, and will make sure to pass on your feedback to the relevant agent right away!

Posted 1 month ago

“Amazing service! I booked the wrong way and called at 8pm and the team were able to change the booking with no hassle. This is our second trip but we will be doing many more with Freightlink!!”

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Posted 1 month ago

Hello, and thank you for your review. We're happy to hear that our team of experts was able to quickly help with your booking, and are looking forward to working with you in the future!

Posted 1 month ago

“Customer service is great. Very helpful and easy to followed. Thanks”

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Posted 1 month ago

Hi Claude, thank you for your review! We're pleased to hear that our team of experts was helpful and made your booking experience hassle-free. All the best!

Posted 1 month ago

“I use Frieghtlink daily for my companies crossings. I can't thank this team enough for their continious help and patience. Especially when myself or my team are in contact with them daily about crossings.”

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Posted 1 month ago

Hello Sarah, thank you so much for your review! We're pleased to hear that our experts helps make your booking experience hassle free- we'll also make sure to pass your message onto the relevant team right away!

Posted 1 month ago

“Your site seems clear and easy to use. Only regret: that the French language is not available. While we are your closest neighbors, amazing no?”

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Posted 1 month ago

Thank you for taking the time to share your feedback! We are pleased to hear that you find our service efficient and the website easy to use.

Posted 1 month ago

“Alles top gelaufen immer wieder gerne”

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Posted 1 month ago

Vielen Dank für Ihre Bewertung! Es freut uns zu hören, dass Ihre Erfahrung mit Freightlink eine positive ist.

Posted 1 month ago

“John and his team, inc sub-contractors, were professional, helpful and efficient in sorting out the delivery of an unusual, high-value shipment to and from Greece. They sorted out customs issues and a mis-understanding with our customs agent for us as well and we couldn't have asked for a better service.”

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Posted 1 month ago

Hello and thank you so much for your review. We're happy to hear that our team of experts made your experience with Freightlink seemless and hassle free, and we're looking forward to working with you in the future. All the best!

Posted 1 month ago

“Prompt service, uncomplicated and Patryk was very helpful during our booking process.”

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Posted 1 month ago

Hi Steve, and thank you for your review. We're pleased to hear that our team was able to help make the booking process easy for you! We'll make sure to pass on the message to the relevant team member right away :)

Posted 1 month ago

“I received first class service from the Freight Link team, Rgs Ian”

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Posted 1 month ago

Hi Ian, thank you so much for your review- we're pleased to hear that our team made your booking easy and hassle free!

Posted 1 month ago

“vere easy to do the booking”

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Posted 1 month ago

Hi Andrew, thank you for your review! We're pleased to hear that your booking experience with us was easy and hassle free. All the best!

Posted 1 month ago

“Great prompt service”

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Posted 1 month ago

Hello and thank you for your review- we're pleased to hear that your experience with Freightlink was positive and that our team was helpful!

Posted 1 month ago

“it was actually really poor service”

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Posted 1 month ago

Dear Susan, thank you for your feedback. We understand that the original booking was not confirmed due to the lack of availability on the ferry. Unfortunately space availability is handled by the operator and we are not informed of this until we request the booking. Our team contacted you in order to talk about other possible options, however none of them seemed compatible with your needs at that moment.

Posted 1 month ago

“Anna was absolutely brilliant and very helpful Thank you Anna KR Sean”

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Posted 1 month ago

Hi Sean, thank you so much for a lovely review- we're pleased to hear that our team member made your booking easy! We'll make sure to pass on the message. All the best!

Posted 1 month ago

“I find the site quite difficult to navigate and finding the desired customs solution wasn’t easy”

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Posted 1 month ago

Dear Sean, thank you so much for taking the time to share your feedback on Freightlink! If you ever find yourself in need of assistance or have any questions, please don't hesitate to reach out to us. Our friendly customer support team is always here to help.

Posted 1 month ago

“The staff is helpful and fair price.”

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Posted 1 month ago

Hello and thank you for your review! We're pleased to hear that your experience with Freightlink was a positive one, and we're looking forward to working with you in the future.

Posted 1 month ago

“People are very helpful The policy you don’t accept payment over the phone is stupid. Some company cards are not Authorized to Work online payments.”

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Posted 1 month ago

Hi Mark, thank you for your review. We're glad to hear our team were helpful when placing your booking. Credit/debit cards cannot be used to pay over the phone for customer security and fraud prevention reasons. In these instances we ask our clients to pay via Freightlink Pay link or on our website.

Posted 1 month ago

“You guys were great. It was the first time I've had to deal with all this. You made it so easy. Thank you.”

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Posted 1 month ago

Hi David, Thank you so much for your review- we're pleased to hear that your experience with us was positive, and that we were able to made your booking process as smooth as possible! We're looking forward to working with you in the future.

Posted 1 month ago

“All was good with the booking”

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Posted 1 month ago

Dear Ingo, Thank you so much for the 5-star rating for Freightlink- we're pleased to hear that your booking experience was positive!

Posted 1 month ago

Freightlink is rated 4.8 based on 2,416 reviews