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Freethought Internet Reviews

5.0 Rating 175 Reviews

100 %

of reviewers recommend Freethought Internet

Company Reviews

5.0

Based on 175 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Freethought Internet:

Freethought is a 100% UK based web host and we pride ourselves on giving our customers absolutely amazing service with incredible products. We provide everything from domains, to hosting, to SSD virtual servers, as well as leased lines and IP transit.

Anonymous

Anonymous // 01/01/2019

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“Super helpful and knowledgeable staff. Truly excellent service.”

“Freethought Internet is indeed a most reliable web hosting service provider. Freethought's services and control panels are fully-configured, fully-functional, and completely flawless. The support team is indeed keen to meet the expectations and satisfaction of the clients. Behind such good services, I believe, there must be a great leadership team with a great vision that is making it possible. Freethought Internet has my best wishes. You are doing good work -- please keep it that way.”

“Great support! Love FreeThought.uk”

“Around four years ago I was webmaster for a local sporting club, current costs were rising and I was looking to reduce costs, but maintain service. A friend recommended Freethought. Getting set up was not too much of a hassle, any queries on procedure were answered promptly and clearly. My next approach was for an individual domain to use for email, so that switching ISP's did not involve visiting numerous sites to update communication preferences. Straightforward process again. Since then there have been occasional problems, usually caused when I have changed ISP! Their ticket system works superbly, and I have found their response times to be excellent. I am an "experienced hobbyist" but no technical guru. Their approach to me has been friendly and their explanations straightforward and clear. Costs in this field are a swings and roundabouts system, I have found that looking at the total cost involved Freethought would take a lot of beating. There is a scale attached to this review asking How likely is it I would recommend - no question - I have already.”

“Ed and the team were very helpful, patient and got back to me with useful tips on future work on my website, so a big thank you.”

“I cannot praise Freethought support services highly enough. I know very little about setting up and managing a website and they have talked me through a number of problems very promptly and always on the same day. A truly excellent service.”

“Fantastic service, even with quite bizarre requests. Friendly and knowledgeable service.”

So glad you're pleased with the service, keep the support requests coming, the more interesting the better, we love a challenge! 😀

“Tech support very helpful and had responded to and solved a 'low' priority call very quickly, even on a Sunday.”

There's no such thing as low priority, we know it's often the little requests that can derail an entire project waiting for that little piece of information or support. So glad you're enjoying the service!

“Genuinely surprised at the customer service and technical support from FreeThought - With other hosting providers, I usually have to wait a day or so for a response, and typically trying to close-down my support ticket at the earliest opportunity. FreeThought seem to actually care about the problem at hand and have replied in MINUTES. Keep up the good work!”

“Having always worked for a company with it's own internal 'IT' support (for domain names / email addresses / web site creations etc), then I found it a daunting prospect to work alone and try to understand and set up all of these things for myself. I am a novice! Freethought Internet were recommended to me and the whole experience has been seamless. Very helpful, over the phone and by email response (which was answered within 5 minutes) taking me through things step by step. Rapid response to any questions, so supportive, very professional and inexpensive. The servers they use are sending and receiving mail more quickly than I have ever experienced. If you are looking for support I totally recommend them. If you are Lincoln based.....this is the ONLY place you should go!”

It's so nice to hear how we've been able to make your experience such a positive one! And even more so to hear that our service is exceeding your expectations. Great to have you as a customer, thank you for the great write up!

“Entirely based in the UK, prompt, polite & professional, including by telephone, why aren't all providers like Freethought Internet!”

What can we say? We've set the bar pretty high, not everyone can meet the same standard we set 😉 So pleased that you are happy with the service!

“Prompt and effective support. A good contrast to many, many so called support services around the web. Thank you.”

Literally nothing is more important to us than the quality of the service, great to hear our efforts are paying off and you're enjoying the service 🙂

“We've been with Freethought since they took over TDMWeb in 2015. Freethought's hosting has been fast and reliable with A1 tech support when we've needed it. Recommended without reservation.”

That is great to hear! So glad we've been able to provide such great support after we acquired your old provider 👍

“Freethought Internet are a fantastic company that really care about their customers. Their support service is second to none, with a very fast turnaround. It's the next best thing to having your own in-house tech team! If you're looking for great service, reasonable prices and a company to support your growing needs, then look no further! Thank you Freethought!”

It means the world to hear that you feel how much we care about you! We want all our customers to feel valued and loved, glad we're able to get that across and exceed all your expectations for support ❤️

“Very prompt response to a request for assistance.”

“The response to support tickets is second to none, and the advice given is always simple to follow, for a non-techy like me!”

Second to none is exactly the position we're looking for! Thanks so much for sharing 😀 🥇

“We originally found Freethought when looking for an ethical hosting service online. The more we looked into it, the more it seemed that Freethought was really putting their ecological and social responsibility to the forefront, something integral to our business and the supply chains we use. One we realized that they were also a domain registrar, we signed up immediately. Throughout the process of selecting a package, migrating our site, and making the changes we needed in the first few days after the move, the staff at Freethought have been exceedingly helpful. They are prompt in responding to emails, and the person you talk to via chat actually has the knowledge and authority to make changes on your account while you chat with them, a definite treat compared to some of the larger companies where support is clearly an entry-level office worker with a script. It meant I was able to get clear answers about technical issues and also get resolutions to those issues in real time with very little delay. All in all, we're extremely happy we made the switch to Freethought and will definitely recommend them to any organizations or people we know looking for good service and to ensure that they're supporting ethical businesses.”

That's amazing to hear! Our ethics is really important to us, and our environmental responsibility is equally important, it's really heart warming to hear how we have that in common and it prompted you to move over to us 😀 Thanks for the great detailed review, really appreciate you taking the time to share your experience for others to see ❤️

“If you're looking for managed hosting in the UK for your personal websites or small business, this is the provider you want. No fancy marketing gimmicks or any of the other typical industry tricks; just reliable service with fast and friendly support. The people behind Freethought clearly know what they're doing which unfortunately often isn't the case with other hosting providers. Freethought are excellent, I would 100% recommend them.”

Tricks and marketing gimmicks just isn't how we operate 🙂 Honesty, amazing service, these are what matter to us, I'm so pleased that comes across and you rate us so highly! Thanks for the great review.

“I knew very little about Freethought before I signed up but compared to BT who I had hosting with before they’ve been amazing. I’m not thick, but some of the things involved are a bit confusing. Freethought got me set up very quickly and then just recently I had to ask a question and I was surprised with the speed of the response. Then I had to ask another question and I got a response at ten PM on a Saturday night. Not part of the service but Kieran was at home and answered straight away! I’m very pleased with the service. I’d recommend them without any question! Paul Johnson”

“Best customer service I have ever received from any other company. Customer Care & Customer Service seems like priority number 1. Have recommended to several people and will continue doing so. 5 STAR SERVICE!”

Huzzah! Number 1 position again, we're so so so happy to hear how good you think our support and care is 😀 Thanks for the various referrals! Check our affiliate scheme if you'd like to be rewarded for your referrals.

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Freethought Internet is rated 5.0 based on 175 reviews