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FreeAgent Reviews

4.5 Rating 630 Reviews

90 %

of reviewers recommend FreeAgent

Company Reviews

4.5

Based on 630 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0800 288 8691

Email:

marketing@freeagent.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm reasonably pleased with Free Agent - so far. The Help-line assistance is good. The Taxes section is good. The Banking section can do with some improvement (the import new transactions is slow/fails to connect, regularly). The balance column isn't accurate. I would say 6.5/10.”

Posted 4 years ago

“Easy and good support to get online vat and automatic bank updates. Could have better sorting and filtering of transactions to enable multiple updates to items. Pricing after initial offer at £290 per year for a single person company seems a bit high.”

Posted 4 years ago

“Easy to use and a good knowledge base to dig into.”

Posted 4 years ago

“I am a new user to FreeAgent and I am not very good at I.T. FreeAgent has provided good resources with videos for us visual learners, and I have been supported by a helpful adviser on the other end of the telephone line when I was not quite sure about what I was doing. Very pleased so far.”

Posted 4 years ago

“Nice simple software to use but definitely need to add a feature for proforma invoices, I need proforma invoices for my business!”

Posted 4 years ago

“Elegant solution to nearly all my accounting needs. Just need more open banking support, as I won't use Yoddlee.”

Posted 4 years ago

“Really easy to use, great help pages when you are not sure about something. Making my life much easier!”

Posted 5 years ago

“On the whole, I am very happy with my experience so far on FreeAgent. I have had a little difficulty doing some things, but the support has been very good and very quick.”

Posted 5 years ago

“Intuitive and simple to use”

Posted 5 years ago

“It’s an excellent cloud product. Does nearly everything you’d want from an accountancy package, but the reporting is functional at best. No ability to export most reports, no report creator so answering basic questions like how many business miles have I done this year is difficult.”

Posted 5 years ago

“I find the processing a little cumbersome but if this really wasn’t written by bookkeepers it really is excellent. I had cause to use support once and they were brilliant, got right to the root of the problem and clearly knew the package inside out.”

Posted 5 years ago

“Excellent system and easy to use but does not cater for businesses selling goods on the invoicing side. A basic function that QuickBooks and Xero have to convert an Invoice to a Delivery Note does not exist and all my DNs have to be done on Excel outside FreeAgent. It seems others have requested DNs for at least eight years and yet we are being told it is not a priority. How difficult is it to add this feature?”

Posted 5 years ago

Hi there, Thanks for taking the time to share your feedback, we really appreciate it. While we’d love to be able to add all the features our customers request, we receive so many that we do have to prioritise them. The decision for what goes onto the roadmap is made by our product teams, led by our Execs, and following our Product Vision. We spend a lot of time reading all our customer feedback, and when deciding the work to pull onto our roadmap, we take all of this into account. As there are so many requests, we inevitably can’t tackle them all. Our public-facing roadmap should give you an idea of some of the bigger projects we’re working on, and we do update it regularly: https://www.freeagent.com/depot/. If you have any additional feedback, please feel free to contact us at support@freeagent.com. All the best, The FreeAgent Team

Posted 5 years ago

“Excellent software that beats the pants of Quickbooks self employed. There is always room for improvement and there is one thing I prefer on QB. But the difference is that Quickbooks are NOT listening to what their customers want, whereas Freeagent does actually seem to give a damn! Support alone is the one area where Freeagent makes Quickbooks look like amateur hour. The software does more, is easier to use and if you get into difficulties-their support team cares more than the useless QB support. Forget the QB slick adverts. They just want your money then forget you.”

Posted 5 years ago

“It is a good online accounting tool, but I feel it is missing a couple of things, so can't give a very good rating”

Posted 5 years ago

“Brilliant piece of software for all kinds of businesses (corporate, freelance). Monthly price is affordable, and well worth paying for the features you get access to. Looking forward to the future of FreeAgent”

Posted 5 years ago

“I like FreeAgent a lot. It's easy to use and most functionality is designed for a business owner rather that an accountant. The only weaknesses are i) in some of the basic 'error correcting' functions that some alternatives provide - for example an 'Undo' and an Audit Trail, and ii) in some more mature functions like expenses sheets. They are developing Year End reporting for HMRC and CoHse which will be a big advantage. Customer support is generally excellent. They could do with creating a few more 'manuals' to consolidate all the information on the website.”

Posted 5 years ago

“Really good accountancy software that enables me to run my business faultlessly. App is good however a few bits still missing.”

Posted 5 years ago

“Great app, bit slow with feature releases”

Posted 5 years ago

Hi there, Thanks for taking the time to share your feedback. We're sorry to hear you feel like we’re slow to release new features. You can find all of our latest releases on our product timeline. We’ve got a number of new features on the horizon, which you can see in our depot so keep an eye out for these in the near future: https://www.freeagent.com/depot/ Please let us know if there's anything else we can do to improve your experience! All the best, The FreeAgent Team

Posted 5 years ago

“Very good system, easy to use. But limited in the current globalized world. Two examples: - You dont allow multicurrency bills, but most of our trading in international not only for clients but for providers, freelancers etc. most of them don't bill in pounds, which creates a lot of hurdles to add their bills. - Related to that, we have revolut multi-currency accounts. While their integration is super good, I cannot pay an euro bill with my euro account and settle automatically, as you don't allow it as the bill is not in euros.”

Posted 5 years ago

Hi Gorka, Thanks for taking the time to share your feedback and understand your frustrations. We fully appreciate the value in adding multi-currency bills and handling those better in FreeAgent. I’m afraid these improvements aren’t on our current roadmap, but I’ve passed them along on to our Product team to consider. If there's anything else we can do to help improve your experience, please let me know! All the best, The FreeAgent Team

Posted 5 years ago

“I would really appreciate it if you have a search function for contacts and invoices. Thank you.”

Posted 5 years ago

Hi J-Za, Thanks for sharing your review of FreeAgent, we really appreciate it! I've also passed your feedback along to our product team to review. All the best, The FreeAgent Team

Posted 5 years ago

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FreeAgent is rated 4.5 based on 630 reviews