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Freddie's Flowers Reviews

2.8 Rating 207 Reviews

42 %

of reviewers recommend Freddie's Flowers

Company Reviews

2.8

Based on 207 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

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Freddie's Flowers 2 star review on 18th October 2022

Freddie's Flowers 1 star review on 10th October 2022

Freddie's Flowers 5 star review on 10th October 2022

Freddie's Flowers 5 star review on 10th October 2022

Freddie's Flowers 1 star review on 2nd September 2022

Freddie's Flowers 5 star review on 3rd July 2022

Freddie's Flowers 5 star review on 24th June 2022

43

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been very happy with Freddie’s Flowers since the first lockdown and the very few little niggles I’ve had have been courteously and efficiently resolved until 2, weeks ago when my flowers were disappointing. Two of the three Chrysanthemums were damaged and dropping. The flowers are not cheap and so I contacted Freddie’s by phone and was told to send an email and attach photos, which I did. I heard nothing and so rang 2 days ago and was told by Shola to resend as they had not received anything. I checked my emails and they definitely sent. I sent the photos again, but still no response. In view of the higher delivery price, too I think that I shall have to reconsider my allegiance to Freddie’s. Such a shame! Rosemary Faulkner”

Freddie's Flowers 4 star review on 17th June 2022

Posted 1 year ago

“Freddie’s flowers are absolutely stunning and there is excellent customer service. I’ve been using on and off since the first lockdown. Any flower they send it is always the best flower of that type that you’ve ever seen and the process of getting each individual flower out with the info and guidance provided makes you really appreciate and learn about the flowers. You can get pet- friendly deliveries without lilies too. It’s easy to skip deliveries using the website. There is a company at the moment trying to lure away Freddie’s customers so I would be dubious about many of these reviews.”

Posted 1 year ago

“Trying to cancel the subscription is becoming a nightmare. I’ve written emails and tried calling and still not cancelled.”

Posted 1 year ago

“Yes have the same problem as all other customers. Cancelled last week and have today been charged and received another bunch of flowers that were not wanted. Such a scam, so sad!”

Posted 1 year ago

“Wonderful flowers I have a delivery every two weeks and have received more than twenty boxes of flowers, every box was superb , they last for weeks . I I received a full size vase ,a cut down vase and secateurs all free . I would recommend Freddie’s Flowers to any flower lover. In my Easter box I had lovely chocolate eggs. The tulips I had in the early spring all came with bulbs attaches to be planted in the autumn. Thank you Freddie’s Flowers for wonderful service.”

Freddie's Flowers 5 star review on 23rd May 2022

Posted 1 year ago

“Absolutely fantastic! The find of 2022 - beautiful flowers, amazing discounts when you refer friends. The video tutorials are wonderful, the gorgeous instruction leaflets that come with each bunch, the fantastic customer service… I can’t fault this lovely company. I don’t know why other reviewers are complaining about cancellation - I’ve had multiple friends get a free box and then cancel their subscription very easily with a simple email. No persuading to please subscribe, just a polite email saying “thank you!” I am a BIG Freddie’s fan!”

Freddie's Flowers 5 star review on 20th May 2022

Posted 1 year ago

“So hard to cancel, lovely flowers but not worth £25. Still fighting to cancel subscription.”

Posted 1 year ago

“I was really happy with them until I lost my card, blocked it with my bank. I was under impression it will cancel out the payment with Freddie’s Flowers . Imagine my surprise when they didn’t even send an email saying payment problem or such , just applied for my new card details directly through Mastercard ( apparently they can do that ) and taken the money anyway . I get it guys , you are a small business . But that’s cut throat . Didn’t like it at all . Blocked them from taking future payments , I ain’t even gonna bother . And of course no support over the weekends - why bother.”

Posted 1 year ago

“Many thanks for my Beautiful flowers which arrived today very fresh & smelling beautiful The colours were perfect They were all packed tidy & extremely well & deliverd on time thank you again. Mrs E Tack from Thame Oxon”

Freddie's Flowers 5 star review on 13th May 2022

Posted 1 year ago

“In all seriousness, do not engage or continue with this Company, we have complained several times and they continue to demonstrate sub standard service. Contact was sent by them that they would deliver on Friday 6th May, my Wife informed them that it was important that the deliver arrived as we had a family gathering and she wanted them as a centre piece for her dinner table, guess what, even after they sent a text, they still did not turn up - absolutely and utterly appalling.”

Posted 1 year ago

“Again after 4 months still trying to take money out of my account! Lucky the card has expired warning you others as soon as you cancel the company will keep taking money out”

Posted 1 year ago

“Been trying to delete my account and they just ignore my e-mails. There are many options for beautiful flowers with better customer service. They also resumed my deliveries after I paused them. I had to cancel my card as they keep trying to charge it every day.”

Posted 1 year ago

“Seems to be a theme here! I hope they do listen to their customers because I really like their product and the idea but the business model of fooling people into signing up, giving out fake offers and not letting them cancel their subscription is terrible! I got a call saying I won a promotion (the vase bundle and flowers worth about £100), but they want your card details to sign you up. I know how these companies work, and it's a way of promotion, but it's very misleading. I was told I'd get 3 vases and flowers for free and the first box 50% off, what I got was one vase and bouquet and then I had to pay full price for the next bunch and vase. Definitely a gift not worth £100 if I'm paying £50 to get it... It's a shame, I might have given them a go but it's tainted with them lying to their customers!”

Posted 1 year ago

“The flower is overpriced, low quality and lacklustre, it also seems to come from some left-over sources. It is pretty unpleasant that I could not cancel my subscription online but had to write an email request. Furthermore, if you forget your subscription, you have to pay for the next week's flower and cannot skip it.”

Posted 2 years ago

“Flowers decrease in niceness as the weeks go on , you’ll never get the second or the third case they promise and it’s exceptionally difficult to cancel I stopped receiving them and thought yay it’s cancelled but then I was billed three times in one night for flowers that I never received? Really strange behaviour and customer service , a few boxes I received were poor the irises don’t come out the lilies smell and the flower food leaves the water dirty I did have 2 amazing bunches though so I guess hit and miss I’d the right term , but after having a subscription with them i wouldn’t do it again or advise any one too I’ve since had serenata flowers which are expensive but are really lovely and much better customer service.”

Posted 2 years ago

“I got canvased when I was in London and I'm so glad I signed up. There was a problem where they had signed me up for weekly when I wanted monthly but they were so helpful and polite and sorted the problem straight away as well as not charging me. Amazing customer service. Also all 3 deliveries I have received have been BEAUTIFUL and lasted me WEEKS with extra care from me! I'm so happy with them they are so beautiful and I love that they show you how to arrange it and the vases are just a plus! Very pretty. So happy with this company.”

Freddie's Flowers 5 star review on 20th April 2022

Posted 2 years ago

“Awful!! Tried to cancel but was ignored and charged £25 for flowers that are barely worth a tenner. So disappointed and am gutted to have lost that money- it’s a lot to me but customer service was rude and unsupportive.”

Posted 2 years ago

“The flowers I received from my son and daughter-in-law for mother's Day were half dead, I was and still am very very upset and angry about this, my son paid good money for flowers which are terrible. I do not have the heart to tell him about the condition of these flowers as he will feel terribly guilty that he has given his mum dead flowers. There is no way I would recommend this company, I bought some flowers 2weeks ago from Morrisons supermarket at the cost of only 49p as they were on their sell by date and I STILL have those flowers and they are STILL fresh with plenty of life still in them, 49p and 2weeks old yet yours are supposedly fresh cost a lot of money yet half dead, how do you explain that.”

Posted 2 years ago

“Received as a Mother’s Day gift and have told daughter not to buy from them again. Flowers snapped and the roses have lost more than a few petals. Not worth what she paid for them all all.”

Posted 2 years ago

“They don’t have any option to select the next delivery date. You can only postpone for a certain weeks, 4 if I am not wrong. So if you’re on vacation or sick and didn’t check back in to postpone deliveries further, your flowers will be left somewhere in your building and thirty euros charged from your account. They also take long to reply if you sent them a message about cancellation. Poorly designed website and service overall.”

Posted 2 years ago

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Freddie's Flowers is rated 2.8 based on 207 reviews