Freddie's Flowers Reviews

Name: Freddie's Flowers
Rating: 2.80

2.8 Rating 207 Reviews

42 %

of reviewers recommend Freddie's Flowers

Company Reviews

Questions

Metrics

2.8

Based on 207 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5

Visit Website

Write Your review

Tell us how Freddie's Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Freddie's Flowers 2 star review on 18th October 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Freddie’s was wonderful, I loved receiving my box however the quality fell short and way too short on blooms but shed loads of foliage. Such a shame.”

Helpful Report

Posted 9 months ago

“When I signed up at the Chelsea Flower show, I was told I would receive an email EVERY Thursday telling me what flowers I could have delivered on Monday and I could decide there and then if I wanted them or apparently I could "simply email freddies flowers and say yes or no thankyou to the Monday delivery" THIS HASNT HAPPENED ONCE. So last Friday morning I emailed to say I did not want to receive the flowers, I have had no reply to my email, they have just taken the money from my account and delivered the flowers. SO I am really angry that I have been talked into something and am now being completely ignored. CUSTOMER SERVICE IS RUBBISH.”

Helpful Report

Posted 10 months ago

“Competition on Instagram for ‘the chance to test for free flowers’ is a scam. It’s really just their marketing strategy, that leads to collecting details for making sales calls. They will ring you, declare you are the winner, and then engage you in a long phone call before finally revealing your prize is actually 30% off first delivery if you give them payment details and sign up for a monthly flower subscription with them. Hugely misleading and a long false pretences phone call.”

Helpful Report

Posted 1 year ago

“Flowers and vase were to be delivered to sister in law on 28 Dec. She called me on 2 Jan to say flowers had not arrived. I emailed Freddy's to ask if the gift had been received. No reply so phoned company and was told package had been damaged and would I like a replacement sent. I declined and asked for a refund. No one contacted me to say flowers had not been delivered. What would have happened had I not got in touch? Poor service.”

Helpful Report

Posted 1 year ago

“The sign of a good company is how they deal with things when they go wrong. The customer service at Freddie's Flowers is quite honestly shocking. Dismissive and unhelpful when you have an issue or complain. Provide misleading information about offers using jargon to catch you out and subsequently overcharge you. Extremely disappointed, have cancelled my account and recommend others use a different florist or risk losing out!”

Helpful Report

Posted 1 year ago

“Cold called after apparently completing a survey on social media, which I don’t remember. Said Id won a prize!! Great. Turned out to be 30% off the first flowers as part of a subscription service!! No thanks. Just awful.”

Helpful Report

Posted 1 year ago

“Had Freddies flowers for two years now few bad ones but last two not good Today very disappointed”

Helpful Report

Posted 1 year ago

“I get once a month as I find them too expensive and there is no choice to cancel them Altogether . Well todays flowers are disgraceful. Very disappointed especially the price of them. I would be ashamed of myself and my company if I sent this out to customers .”

Helpful Report

Posted 1 year ago

“ABSOLUTELY STUNNING FLOWERS, I receive every single week! I have tried numerous online flower providers, but truly these are THE BEST! Even when I have had the odd issue with flowers, due to the couriers, my issue has been dealt with swiftly and have been given refunds or money off future orders. Please see the photos I have added here: The white flowers, etc are from 2 weeks ago!And the other flowers are from a week ago. BOTH absolutely gorgeous! TOTALLY RECOMMENDED!!!”

Helpful Report

Posted 1 year ago

“Flowers lovely but free vase smashed and was told a replacement would arrive next day. Waited for it, didnt arrive. My first order - I dont like being disappointed especially right at beginning so trying to cancel and close account.”

Helpful Report

Posted 1 year ago

“Freddie’s Flowers: lovely flowers but when something goes wrong, their customer service is terrible. They say to get in touch if unhappy but their response was to cut me off as a customer! They will often substitute flowers advertised if they have supply issues, fair enough if disappointing, but this time I wasn’t happy with these. Flowers can last 2 weeks but my photo is at just over 1 week. Be warned about complaining - not a sign of a good company.”

Helpful Report

Posted 1 year ago

“Hi very friendly lady & man on the phone when I phoned them how to order my flowers the flowers early morning came with really nice package and vase looks amazing 🤩 😊 I will order again in the future thank you so much 😊”

Helpful Report

Posted 1 year ago

“Flowers themselves were nice. But be warned to cancel you have to phone/email them and they will interrogate you about why you are quitting. I stated I was having financial issues and did not want to keep clicking 'delay' for each delivery, I wanted to pause permanently, otherwise I may forget and end up paying. They told me they can't do that and have to delete my account. The man on the phone got very curt and seemed annoyed with me that I was leaving. They must be paid comission based on retention of customers. Really put me off ever coming back and left a sour taste.”

Helpful Report

Posted 1 year ago

“ordered for a birthday present and never arrived - complained and received appalling customer service - said it was DPD fault... go elsewhere”

Helpful Report

Posted 1 year ago

“I’ve been receiving flowers from Freddie’s flowers for a couple of years now. They are always beautiful unusual flowers. Customer service is always good My little treat that I will carry on with. Free chocolate eggs and tulip bulbs at Easter. Info on how to arrange, look after and history of the flowers. Just love them”

Helpful Report

Posted 1 year ago

“Sent as a gift , very nice parcel to receive. But . Gladioli replaced by further peonies - only one flowered out of the 6. Agapanthus dropped a lot of buds in first 2 days . Hardly had any open and looked very sorry. Don’t think they survived the journey via dpd. Stems very dry when I cut them to arrange. Cut and refreshed water every few days with fresh food. Aimed to contact company but I could tell website designed to discourage post sale contact so didn’t waste my time.”

Helpful Report

Posted 1 year ago

“I have been having Freddie’s flower from my son Levi since before the 1st lockdown . But this time are one of my favourites, the beautiful colours look perfect in my conservatory , 😀”

Helpful Report

Posted 1 year ago

“This is not my first review , Freddie’s Flowers are so beautiful this week that I had to send a further review , I love my fortnightly deliveries and eagerly await there arrival ,well done Freddie's Flowers .”

Helpful Report

Posted 1 year ago

“I have just treated myself to Freddie’s Bumper box as a treat. My wonderful daughter was born in June and peonies are in season. When they came, there were the soft pink peonies, very personal & special to me. As a widow this treat has given me great pleasure. I feel fortunate & very content.”

Freddie's Flowers 5 star review on 22nd June 2022

Helpful Report

Posted 1 year ago

“Good product, bad service. 1) they advertise that they are sustainable and reuse boxes, but 2 times I left old boxes for them to pick up but they never did. 2) You cannot cancel online, so which is malicious practice and should be highlighted. If you want to cancel, you will need to phone them. Then the person told me that she cannot cancel it and someone other from the team will call to cancel. They make it difficult to get out.”

Helpful Report

Posted 1 year ago

Freddie's Flowers is rated 2.8 based on 207 reviews