This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
How would you rate
Frank Howard Tools & Fixings Ltd
"Top quality items at bargain prices+superfast delivery"
"Prompt delivery. Thanks"
"No problems with website when ordering, prompt delivery."
"Excellent service from ordering to delivery"
"bought a paslode case which was the wrong case sent it back at a cost of 16 pounds to hear they never received it wanted my post number ect to prove i had sent it back ,sorry but i wouldnt say it was wrong caseand go to the hassle of cost ect and chased it up for nothing ,girl who dealt with it left the firm and so i paid 70 plus punds in all for a case i dont actualy have now .poor firm wouldnt deal with again or pass on there buisness"
"Placing an order with Frank Howard Tools & Fixings was a pleasure. No fuss, no problem, no delay."
"good company, good product, good price"
"Ordered 2 items off the website and both have been delivered within 2 days of order going in.
Fantastic service and excellent prices.
Keep a look out on the website for some brilliant bargains. Cant recommend them enough."
"Fantastic service and a decent price for my Marita drill, in fact the cheapest in the country ! Cheers guys"
"The item I ordered showed ten in stock so I expected the item within a week? but after two weeks nothing had arrived. Also I never got an email confirmation of the order only a PayPal payment email. I called and was told an email was sent I said I never got it. Through my postcode the order was found and I was told there was a wait for the item. I asked why as it showed stock, I was told some excuse that they have to get the items in. So don’t they hold any stock??? I chased it up again a few days later still no stock. Finally it arrived about three weeks after I placed the order and I was told it would be sent out next day. It didn’t arrived. It was chased again and I was told it didn’t come in after all but was there now and I would get it Monday of last week. Didn't arrive as there were problems with delivery driver, it was chased and arrived Tuesday. But it was the wrong item totally, not even same make. My item was with another lady so I was told and I had her item! They picked up the wrong item same day, yes quick to com that!!! But mine couldn’t be returned as that person it went to was away! So they reordered my item. It was due in Friday and I was due to get it Monday, didn’t arrive, told it came in Monday will get it today Tuesday. So today it came! 12th June ordered on May 20th but though it’s the right make it’s the wrong item again!!!! They arranged for it to be picked up this afternoon again very quick on arranging pick up! But no mention of what they are doing about my item!!!! I said I wanted a full refund and they seemed shocked. So I am waiting I hope for that to be issued. I have already had the postage issued to me after the first mistake. It seems looking at the reviews this company was good to deal with but this review and the previous one seem to imply they have issues now so I woulda avoid buying from them over the web maybe in store? Is ok if they have physical shops?"
"Just had to cancel an order placed on 29th this week. I had no order confirmation emails or any other response from Frank Howard so this morning I go onto their website and used the "Live Chat" that popped up. It said "estimated wait time 2 minutes" but I gave up after 25 minutes (see attached "conversation" screenshot). Then I phoned Frank Howard and chased delivery only to be told that instead of the "1-3 working days" stated on their website, it will now be "the end of June"because they can not find the stock in their warehouse. Alledgedly they sent an email to inform me but obviously this was not received by me. As an ecommerce site owner myself, this shocking customer service really frustrates me. If they sent an email and did not get a response (obviously no one is going to wait another 4 or 5 weeks for a delivery), did they not think to pick up a telephone? So the upshot is I have asked for a full refund which I have to wait " a few days" for apparently! Whilst I appreciate that things go wrong sometimes, it appears that things have gone wrong in every single area of this order. Needless to say, I will not be using them again!"
"had a slight problem with order but it was dealt with very quickly"
"Best Price I could find including delivery, product was delivered on time.
I will be using them again."
"Good, quick and reliable service with free delivery."
"After initial problems the management team at Frank Howard were very helpful and have now sorted out my issues to my complete satisfaction. I would have no hesitation in recommending their services. I would also say that it is very nice and extremely uncommon for a CEO to personally address an issue, more companies should follow Frank Howard's example.
"I'm very happy 😊 with frank Howard tools and fixings have got every thing you need,nice and friendly staff 😊,,"
"Fast speedy service, best deal I could find"
"Excellent service received within 12 hours and needed it fo a job so perfect, will use again and recommend to others. Thank you"
"Excellent selection with great prices and awesome service to boot
(Online Store) -
Posted 5 months ago
"Frank Howard have fulfilled 2 large orders for me and been very competitive on price. The service has been excellent. I've been dealing with Abigael at Braintree branch and must say I'm really impressed with the service. Top marks and I will definitely be recommending Frank Howard to other colleagues in the construction industry. Thanks! Geoff Grove"
(Online Store) -
Posted 5 months ago