Frank Howard Tools & Fixings Ltd Reviews

4.78 Rating 174 Reviews
95% of reviewers recommend Frank Howard Tools & Fixings Ltd

About Frank Howard Tools & Fixings Ltd: Frank Howard Tools & Fixings Ltd established in 1988, celebrating its 30th Year of trading and is proud to be one of the largest independent tool stockists in Essex.

Situated in Braintree & Chelmsford, Essex and Bishop’s Stortford, Hertfordshire, Frank Howard Tools & Fixings Ltd has steadily grown by recommendation and referrals to become a comprehensive supplier of tools and materials to the building trade, local authorities and industrial market; however we always welcome the keen DIY'er.

Our loyal workforce have a wealth of knowledge and experience so are only too pleased to help and advise the best products to meet your needs.

30 years ago Frank set out to supply quality goods offering good value for money, but above all, service and customer experience second to none. These values are still the forefront of our route to market and your experience is our priority.

Top Brands loved and trusted by the trade

We pride ourselves with the extensive range of Power Tools, Hand Tools and Fixings in an ever growing range. Anything and everything from the Powerful Paslode IM350 First Fix Nail Gun to the Bosch GBH 2-26 DRE SDS to the humble Stanley tape measure.



We offer amazing deals on all the top brands like Makita, Bosch, Festool, Paslode, Metabo, Trend, Stanley, Irwin with many others available.
We are also always up for a challenge, if you don't know who makes it or what it is called but can describe what it does or is used for, we will have a go at finding that live saving tool.



Not only do we have the products, but we have the knowledge as well. Frank Howard has built its reputation on providing outstanding customer service. Our highly trained staff are able to answer any questions you might have on any of our products either face to face, by telephone or email. It has been our focus on providing an excellent service that has grown Frank Howard into the company that it is today and we still stand by these values.


We pride ourselves on having developed positive working relationships with all the companies whose products we supply. We’ve also been providing our services to some of the same customers for the last two decades. Situated in Braintree, Bishop’s Stortford and Chelmsford, Frank Howard Tools & Fixings Ltd has grown to become a comprehensive supplier of power tools, fixings and materials to the building trade, local authorities and industrial market.


Have a look through our impressive collection of power tools & hand tools today and remember, we’re always here to help if you have any questions about any of our products. You can get in touch with us either by visiting one of our stores in Essex or Hertfordshire or by giving us a call on 01376 327 454. Alternatively, drop us an email at web@frankhoward.com and one of our team will get back to you in no time.

Visit Website

Phone:
01376 327 454

Email:
ac@frankhoward.com

Location:
Unit 2
Anglia Way
Braintree

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"Ordered and paid for via. their Ebay site....shown as 'available. Couple of hours later got message from Ebay saying that order had been cancelled by Frank Howard 'at the buyer's request'.....NOT TRUE !! Tried to follow up (still on their normal Website (at a higher price) but got conflicting information......gave up..............very poor service !"
Helpful Report
Posted 2 days ago
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"The item I ordered showed ten in stock so I expected the item within a week? but after two weeks nothing had arrived. Also I never got an email confirmation of the order only a PayPal payment email. I called and was told an email was sent I said I never got it. Through my postcode the order was found and I was told there was a wait for the item. I asked why as it showed stock, I was told some excuse that they have to get the items in. So don’t they hold any stock??? I chased it up again a few days later still no stock. Finally it arrived about three weeks after I placed the order and I was told it would be sent out next day. It didn’t arrived. It was chased again and I was told it didn’t come in after all but was there now and I would get it Monday of last week. Didn't arrive as there were problems with delivery driver, it was chased and arrived Tuesday. But it was the wrong item totally, not even same make. My item was with another lady so I was told and I had her item! They picked up the wrong item same day, yes quick to com that!!! But mine couldn’t be returned as that person it went to was away! So they reordered my item. It was due in Friday and I was due to get it Monday, didn’t arrive, told it came in Monday will get it today Tuesday. So today it came! 12th June ordered on May 20th but though it’s the right make it’s the wrong item again!!!! They arranged for it to be picked up this afternoon again very quick on arranging pick up! But no mention of what they are doing about my item!!!! I said I wanted a full refund and they seemed shocked. So I am waiting I hope for that to be issued. I have already had the postage issued to me after the first mistake. It seems looking at the reviews this company was good to deal with but this review and the previous one seem to imply they have issues now so I woulda avoid buying from them over the web maybe in store? Is ok if they have physical shops?"
Helpful Report
Posted 1 week ago
"Just had to cancel an order placed on 29th this week. I had no order confirmation emails or any other response from Frank Howard so this morning I go onto their website and used the "Live Chat" that popped up. It said "estimated wait time 2 minutes" but I gave up after 25 minutes (see attached "conversation" screenshot). Then I phoned Frank Howard and chased delivery only to be told that instead of the "1-3 working days" stated on their website, it will now be "the end of June"because they can not find the stock in their warehouse. Alledgedly they sent an email to inform me but obviously this was not received by me. As an ecommerce site owner myself, this shocking customer service really frustrates me. If they sent an email and did not get a response (obviously no one is going to wait another 4 or 5 weeks for a delivery), did they not think to pick up a telephone? So the upshot is I have asked for a full refund which I have to wait " a few days" for apparently! Whilst I appreciate that things go wrong sometimes, it appears that things have gone wrong in every single area of this order. Needless to say, I will not be using them again!"
Helpful Report
Posted 2 weeks ago
GARY HARRISON
Verified Buyer
"had a slight problem with order but it was dealt with very quickly"
Helpful Report
Posted 4 weeks ago
Patrick Fox
Verified Buyer
"Best Price I could find including delivery, product was delivered on time. I will be using them again."
Helpful Report
Posted 1 month ago
"Good, quick and reliable service with free delivery."
Helpful Report
Posted 1 month ago
"After initial problems the management team at Frank Howard were very helpful and have now sorted out my issues to my complete satisfaction. I would have no hesitation in recommending their services. I would also say that it is very nice and extremely uncommon for a CEO to personally address an issue, more companies should follow Frank Howard's example. Bob Smith"
Helpful Report
Posted 1 month ago
Brian Gentry
Verified Buyer
"I'm very happy 😊 with frank Howard tools and fixings have got every thing you need,nice and friendly staff 😊,,"
Helpful Report
Posted 2 months ago
Kevin Dodd
Verified Buyer
"Fast speedy service, best deal I could find"
Helpful Report
Posted 2 months ago
"Excellent service received within 12 hours and needed it fo a job so perfect, will use again and recommend to others. Thank you"
Helpful Report
Posted 3 months ago
Lee Maunder
Verified Buyer
"Excellent selection with great prices and awesome service to boot Very satisfied!!"
Helpful Report
(Online Store) - Posted 3 months ago
Geoff Grove
Verified Buyer
"Frank Howard have fulfilled 2 large orders for me and been very competitive on price. The service has been excellent. I've been dealing with Abigael at Braintree branch and must say I'm really impressed with the service. Top marks and I will definitely be recommending Frank Howard to other colleagues in the construction industry. Thanks! Geoff Grove"
Helpful Report
(Online Store) - Posted 3 months ago
Peter Gliddon
Verified Buyer
"Great price, fast delivery."
Helpful Report
(Online Store) - Posted 3 months ago
Mark Presland
Verified Buyer
"Very good price, easy to use interface and delivered quickly. What more could you want?"
Helpful Report
(Online Store) - Posted 3 months ago
Stewart Mccaffery
Verified Buyer
"Good price swift delivery would defiantly use again ."
Helpful Report
(Online Store) - Posted 4 months ago
Steve Constantine
Verified Buyer
"I did my research before I bought a new paslode 1st fix gun to replace my old broken Mikita gun. Frank Howard proved to be as reasonable as anyone else. I was very impressed with the speedy service."
Helpful Report
(Online Store) - Posted 4 months ago
Alan Plowman
Verified Buyer
"Good prices , came quick in the post ,highly recommend will definitely use again"
Helpful Report
(Online Store) - Posted 4 months ago
Jonathan Levitt
Verified Buyer
"Looking for a Makita battery trimmer and was the best price here. Fast delivery with it. Definitely be using them again"
Helpful Report
(Online Store) - Posted 4 months ago
"EXTREMELY HELPFUL. Excellent customer service- could not have been more helpful. Faultless customer service, HIGHLY RECOMMEND."
Helpful Report
(Online Store) - Posted 4 months ago
Mo McGonnell
Verified Buyer
"Supplied on time with quality products. What more could you want"
Helpful Report
(Online Store) - Posted 6 months ago
Frank Howard Tools & Fixings Ltd is rated 4.78 based on 174 reviews
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