“AVOID, AVOID, AVOID! IF YOU CAN LET THE PROPERTY THROUGH ANY OTHER LETTING AGENCY, PLEASE DO SO, YOU WILL NOT REGRET IT!
I have had the worst letting experience of my life, in such inhabitable appalling conditions with Foxtons. I am not sure if it is just this branch in particular that are unprofessional, unethical and clearly just not bothered or the company culture in general!
The only time I have received communication from this branch was 1. The sales team when they were trying to let this property, and 2. again the sales team, to book in viewings as the landlord wanted to sell the property even though I still had another year remaining in the letting contract!
Be prepared to be on hold for hours! (I am not joking!) and to be ignored by phone and email for serious maintenance issues. They will blame the landlord and contractors, to pass the responsibility.
The maintenance team are appalling.
I have had maintenance issues outstanding since the 8th of February 2021! That I can still not get a clear answer on whether they can fix them or what the plan is to resolve them.
My Maintenance issues:
1. Blown Sockets
2. Window handle is rotten and broken
3. Mould
4. Blocked Sink
5.Toilet that does not flush properly
6. Toilet loose from the floor
7. Kitchen tap replaced shoddily breaking the kitchen counter that began to rot
8. Washing machine not working
9. Oven not working
In the last month of my tenancy, Foxtons sent over Contractors who were to do remedial works in the bathroom and kitchen, which were actually heavy works and I was left without water completely, a non functioning bathroom and kitchen without consultation.
I also received electric shocks from the switches, now that I have left I have been sent EICR which had the grading unsatisfactory for overall assessment in terms of its suitability for continued use, grading C1 & C2.
I am so happy that my tenancy is over. I will NEVER again rent through Foxtons.
I have now let through STIRLING ACKROYD, and I can see why they won the Regional: London Agency of the Year 2022 (Gold)”
“After viewing a six-bed property in 2019 with seven others (two couples and three singles), my prospective housemates and I were assured that it was legal to occupy the house in an eight person tenancy.
We then faced a hellish four months in communication with a very unreasonable Property Manager. Foxtons had assured us that bedroom furniture could all be removed on request. This turned out to not be the case. In total, my (incredibly over-furnished) 3mx4m box room had a 6ft wardrobe, chest, three bedside tables, double bed and a large chest or drawers. I could barely move inside of it, and the Property Manager refused to remove anything. After contacting Foxtons, they did nothing.
The house’s repeated power shortages were then finally linked to the fact that the first floor attic (that we were told we didn't have access to) was storing so much that items were actually pressing against the wiring for the LED ceiling lights. Instead of apologising for this major fire hazard, after a meeting with the Property Manager (who we have written evidence proving he was aware there were eight of us living there) we were told that someone needed to vacate the property by 'the end of the month', as legally the house could only hold seven.
Foxtons did nothing to support us throughout this emergency eviction situation, although they were the ones that assured us the house could legally hold eight. Unfortunately, the UK COVID-19 lockdown hit just as we were leaving (after these events, five of us decided to leave in order to get as far as possible from Foxtons). Lockdown obviously slowed the moving process, but to say Foxtons was useless throughout is an understatement.
Two of my current housemates ended up paying for their new and old bedroom for a total of four months, after their replacement had to pull out. Several viewers over lockdown were interested, but after Foxton’s complete lack of urgency and organisation, they were hesitant to sign and ended up pulling out.
- We have written evidence from three separate couples stating that is was Foxton’s handling of the property/contract that made them back away from signing for the room -
After the room was finally filled, it took Foxtons a further month to finalise our contract. I moved out in Feb 2020, and received my deposit in December. The agency were unbelievable. After losing a contract, they requested a photo of it instead. After submitting one, they took two weeks to respond, only to request another as the photo wasn’t clear enough. After re-submitting, it took them another week to respond.
Typically, unless I emailed every day and phoned, I never received a response. It was the same for every current and ex-tenant.
I’m absolutely appalled by Foxtons. This complaint barely scratches the surface at their incompetence, unprofessionalism and general lack of care. I strongly advise anyone currently house hunting to avoid this company at all costs.”
“"Beware guys, of theses guys whenever a company pay for fake reviews" it's a hugely popular activity and problem with these companies, in this case Foxtons, I have watched them for very long time, in the trustpilot reviews, 80 percent of reviews there are paid for and or fake, if anyone who understand the reviews system, can check in Google, the company "foxtons head office", and you can see the image they have, that's exactly what it is just an image, and the funny thing is, even they know that the fake reviews are a form of misleading information and let's face it dishonest. If you need to encourage clients with fake reviews what does that day about the company and the real service they offer. They could be faking reviews every 20 minutes in trustpilot,as a citizen its my duty to report any such fraudulent action too action fraud police and Serious Fraud Office (SFO) in the UK,and of course to inform citizens and people who maybe thinking to trust these guy's from fake reviews with your own opinion, "in your own review / reviews" .What a pity these guy's couldn't be more like the sheepard and less like the Fox. "Or tons of Foxes"”
