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Fowlers Parts Reviews

4.9 Rating 13,521 Reviews

98 %

of reviewers recommend Fowlers Parts

Company Reviews

Product Reviews

4.9

Based on 13,521 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Fowlers Parts:

We hold the largest stock of motorcycle parts in the UK, supplying genuine OEM spares across 16 manufacturers.

Visit Website

Phone:

0117 977 0466

Email:

info@fowlersparts.co.uk

Location:

2-12 Bath Road, ,
Bristol
BS4 3DR

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Fowlers Parts 5 star review on 10th April 2024

Fowlers Parts 5 star review on 10th April 2024

Fowlers Parts 5 star review on 22nd July 2023

Fowlers Parts 5 star review on 22nd July 2023

Fowlers Parts 5 star review on 21st June 2023

Fowlers Parts 5 star review on 20th May 2023

Fowlers Parts 5 star review on 4th April 2023

166

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a few parts using the online bike identification which includes model and year of manufacture but still received a part that didn’t belong to the right model that I identified... rang to ask why this happened and was told the system is not that detailed to know some parts from different year models.. wanted to return but postage more than part so stuck with part I don’t need!!! Will think again when using online system as now not trust it to be accurate👎”

Posted 3 years ago

“Happy with service and contact, but mailing costs are ridiculous. £5 for a single rubber gasket in an envelope!!! Really? Would maybe use again, but only if desperate”

Posted 3 years ago

“The parts alone are fine and fits perfectly. The customer service is what needs revising.”

Posted 3 years ago

“I paid for next day delivery but took 5 days to arrive.”

Posted 4 years ago

Hi Paul We are sorry to learn of your disappointment with the delivery time frame. Having checked your order details we can see how this has occurred. You placed your order on Saturday 4th April, collections are made from our warehouse on week days only. Your order was therefore collected on Monday 6th April, and delivered to you on Tuesday 7th April. This is stated within the Delivery and Returns section on our website. Please accept our apologies for any inconvenience this may have caused you. Regards Fowlers Parts

Posted 4 years ago

“No correspondence on delivery not being attempted till a week later than due. Refund took twice as long as advised. Delivery over a week late and not told. No tracking on website.”

Posted 4 years ago

Dear Anonymous, We're sorry to read of your bad experience. If you could contact us at crm@fowlers.co.uk, we can take a look into the situation for you. Kind regards Fowlers Parts

Posted 4 years ago

“Your stock levels said you had 3 you didn't have the part and refunded my money”

Posted 4 years ago

“parts and service were fine but had no response when trying to return an item”

Posted 4 years ago

“never have received shipment. or notified of a tracking number. last shipment was great”

Posted 4 years ago

Hi John, Our export team will be in touch directly to sort this out for you. Kind regards Fowlers Parts

Posted 4 years ago

“Ridiculous price for a washer smaller than a 5pence piece. I thought it was for a set of 4 but just 1 washer £2. The rubber grommet was even more expensive, again I thought it was a set of 4. Well overpriced.”

Posted 4 years ago

Hi Anthony, Thank you for your review. Unfortunately, we are governed by the manufacturers on the pricing structure we have to follow. This is beyond our control I'm afraid. Kind regards Fowlers Parts

Posted 4 years ago

“Part was there on time, but the assistant who had a face like a smacked bottom and kept me waiting for no apparent reason... a smile makes a difference!”

Posted 4 years ago

“I cannot review this item because I have not received it yet 08/10/19”

Posted 4 years ago

“I cancelled this item weeks ago via email but it still got delivered how can I send this back and get my refund”

Posted 4 years ago

“Received order missing parts. Informed them not helpful, sent item back costing me money.... still waiting on the refund 😞”

Posted 4 years ago

“Wrong part number and hence part supplied. Sorted quickly and correct part sent. Cost of wrong part refunded but not return carriage cost”

Posted 4 years ago

“Not having the parts in stock is possibly frustrating but quite understandable. To place and order, then have emails saying firstly that the part had been picked and then another saying that the part had been despatched is quite ridiculous when a third email arrived saying the part had never been in stock in the first place. Your systems and processes need to be reviewed, guys, wouldn’t you agree? Maybe you could order the part and let me know when you have it?”

Posted 4 years ago

“Listed price when making payment for some reason increased slightly. This was not VAT or P&P. Also the six 'O' rings could fit in a tiny envelope & be posted for less than £1 instead of charging £3 & putting them in a large padded envelope, after all they are not fragile.”

Posted 4 years ago

“I have not received the parts /or tracking number.”

Posted 4 years ago

Dear Ahmet, We advised in the shipping quote conformation email that the postage/service quoted was untracked and tracked options could be provided if required: PLEASE NOTE: Shipping via standard (untracked) international mail. On average this takes 1-2 weeks once posted but please allow 28 days for delivery. It is also possible to use a tracked mail service that should take 10-14 days, or UPS if an even quicker service again is required. Please contact nickf@fowlers.co.uk for further details and costs if either of these shipping methods is preferred. We advise to allow 28 days for delivery, so hopefully it will appear anytime now but there is another week left before we will consider it as late or missing. If the item doesn't arrive, please contact Nick in the email above. Kind regards Fowlers Parts

Posted 4 years ago

“I was to get 10% agreed discount applied back to my card but this hasn’t happened after the promise of doing so”

Posted 4 years ago

Hi Peter, We'll be refunding the 10% back to your card today for you. We didn't receive the email with the order number, hence why the discount wasn't refunded. Kind regards Fowlers Parts

Posted 4 years ago

“Think I must have been unlucky. Ordered what was described as Piston ring set (Std) I phoned to check because they had 2 different part numbers listed with the same description. They came wrong size, they were +1mm. I had to send them back for a refund & re-order/pay again for the other ones, took almost 3 weeks before I got the correct ones. Took longer to correct the website.”

Posted 5 years ago

“Fast delivery & well packaged but item misdescribed. Item described as stamped steel droplink plates but only a single plate is delivered”

Posted 5 years ago

Hi Jim, Sorry to read your comments on the item you purchased. We have now amended the information we had been given to ensure this does not happen again. Sorry for any problems this may have caused you. Kind regards Fowlers Parts

Posted 5 years ago

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Fowlers Parts is rated 4.9 based on 13,521 reviews