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FourFit Reviews

3.6 Rating 171 Reviews

67 %

of reviewers recommend FourFit

Company Reviews

3.6

Based on 171 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 59%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Email:

support@four.fit

Location:

Unit 3 White Holdings, Station Road, Sheffield
Sheffield
S20 3GS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a product which when arrived was by a different company called smart band.....when searching on Google the product was shown on Amazon for £12.99. I am appalled by the service as they are now ignoring my messages when before hand they would come back to me straight away when chasing my delivery. They also sent the parcel to the wrong address which luckily i noticed when Hermes sent my confirmation and re diverted to a neighbour. The product does not look like what was ordered. I would NOT recommend them.”

Posted 4 years ago

“Bought the Signa watch and then the steel strap to go with it, arrived on time, steps and mileage tracker way out, returned the watch and received another, this was ok for a few weeks then went the same way. Asked for a refund for both watch and strap, after numerous emails they agreed to refund both items, so far only refunded the money for the strap, I have taken the matter up with Paypal and the next step will be through the courts. Customer service is a bit like the watch very hit and miss.”

Posted 4 years ago

“Returned my watches (due to not arriving in time) on the 20th August. Received and signed for by Fourfit. Since then no acknowledgement of return, no replies to email or personal Facebook inbox messages. 2.5 months later - no watches and no refunds. Awful post sales customer service although no problem communicating prior to sale!”

Posted 4 years ago

“Ordered a fot watch for my sons 8th birthday delivery stated within 48 hours didn't turn up got a email to day would take 7 more days asked for a refund as needed 1 for a the next day. Now 13 days late after 17 emails still no refund. Alarm bells riniging”

Posted 4 years ago

“Don’t buy this band I purchased two of these for my children and I’ve had problem after problem with both of them from not charging to the time not being set up correctly, the company is online based only no phone contact I have had to send a numerous amounts of emails over and over again they promise something and don’t fulfil it honestly I wish I hadn’t bothered purchasing these for my children they are a waste of money don’t buy them”

Posted 4 years ago

“Just purchased my second FourFit Mini as a gift for my niece. Came very quickly and packaged well. My niece had a little trouble setting the device up, however she found the contact email on the website and emailed the support team, they were really quick to respond and helped get her issue resolved. Highly recommend this company for it's products and services.”

Posted 4 years ago

“DO NOT BUY from this company! wrong product arrived, poorly packaged with no instruction and there is no way to contact them for returning. Basically a scam”

Posted 4 years ago

“This is ok. It there are design faults. Every time the watch runs out of battery it clears everything including the time. Also charging is a right pain. Yet again a design fault. You have to charge it a certain way and you have to use an ext lead if your usb plug is slim, this is because the watch bends and the bend goes towards the wall then the plug won’t push into the socket as the watch touches the wall. No end of issues and my son hasn’t work it for months. He was so excited when he had it. It now it’s just shoved in a draw not being used.”

Posted 4 years ago

“Dreadful company - a bunch of cowboys! I ordered a four fit mini for my daughter. It was total rubbish. The strap kept coming apart. Sent the goods back to the return address and now 9 weeks on still chasing them for a full refund. Awful, awful customer service and products. Avoid at all costs!!!”

Posted 4 years ago

“They deliver a dreadful product to you which will inevitably be returned - at which point radio silence ensues and they do not return your cash. DO NOT DEAL WITH THEM”

Posted 4 years ago

“Faulty £39 fitbit returned 29th May, 12 plus weeks on and after numerous mails which at first were acknowledged saying it was passed to the billing dept, nothing. They wont even answer my mails now! If any of the people who had the same problems have managed to get a refund, please let the rest of us know how you managed it!”

Posted 4 years ago

“Love my fourfit signa.was very 0leasamtlt surprised at the quality and the features”

Posted 4 years ago

“I love my fourfit watch so much that I bought one for my children. They love theirs equally as much. After reading reviews this for me is inexpensive but pretty bloody good for the money. The sleep tracking is definitely my most interesting data point.”

Posted 4 years ago

“I had to write this review, as I feel customers don't write about their positive experiences enough. I'm not too sure why everyone is complaining, my order arrived within two working days, customer service was top notch and the device is great quality for the price I paid. Would definitely use the company again for purchasing gifts over the Christmas period. Highly recommend!”

Posted 4 years ago

“Dreadful customer service. Items purchased then returned (unwanted gifts) within the 14 day period. Been waiting over 6 weeks now for a refund. Customer Service won't respond. Awful, avoid.”

Posted 4 years ago

“I waited a week for my FourFit due to being out of Stock but it’s come finally and I love it! Thank you ☺️”

Posted 4 years ago

“Stay well clear I too have ordered a fitness watch for my son over 9 days ago. Customer service team are always offline. Going to claim back from PayPal”

Posted 4 years ago

“Ordered two fourfit kids for my grandchildren over a week ago. Still not received them and no reply to my latest email. Not at all impressed with this company as the product is not cheap.”

Posted 4 years ago

“I ordered a fourfit 6weeks ago, still waiting! I have emailed customer care 4 times now and the issue still hasn't been resolved.. 🤷‍♀️”

Posted 4 years ago

“I have not received my item and I cannot get a response from fourfit. Bought a watch for my son who has been waiting patiently for the post daily! Soul destroying watching his disappointment daily when it doesn’t arrive! Not cheap at £40 to expect bad service!”

Posted 4 years ago

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FourFit is rated 3.6 based on 171 reviews