Forever Unique Reviews

4.35 Rating 4,255 Reviews
82 %
of reviewers recommend Forever Unique
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 86%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.36 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read Forever Unique Reviews

About Forever Unique:

Forever Unique is a luxury fashion brand, specialising in ladies occasion wear.

Visit Website

Phone:

0845 121 3000

Email:

enquiries@foreverunique.co.uk

Location:

Forever Unique, 98 Cheetham Hill Road, Cheetham Hill

I didnt receive any email for my order detail..tracking number...delivery....
Very slow in the returns dept
A lot of things I have ordered have been damaged or faulty which meant that I needed to return the items. This has been disappointing and it took a long time to get a refund
O did buy 2 dresses I did send 1 back as didn’t feet me . I didn’t get any email from forever unique st moment saying you are return my money into my bank account Still waiting could you check it please ? Order 100067208 Tks
My first order frim forever unique was disappointed with the quality i returned it straight away still awaiting a refund
For an expensive dress would have ecpected decent wrapping such as a box or tissue dress beautiful but badly finished stitching crooked threads hanging not worth money
First time I’ve ordered but would definitely buy again well done to your team
As a big chested lady who usually purchases a U.K. size 14, I found the large size in this dress very small fitting and unfortunately this is the largest size available, some ladies are over a size 12!
Poor quality of dress, very disappointed as have had your dresses before.
I ordered an item on 5th September and have still not received it as at 18th September despite having telephoned and emailed to find out where it is. Not impressed and won't be placing any more orders.
I am still waiting for my order to arrive, having ordered it on the 10th September,
I love forever unique clothing but unfortunately I’ve found their customer service very frustrating to deal with. In comparison with other online clothing companies the returns procedure is challenging - on 2 separate occasions they have “lost” my returns and only due to me keeping my receipt did they accept them. Additionally I have had several issues where I have ordered something where the website says my size is in stock paid for the item only to get an email stating the website was wrong and they do not have my size - this is incredibly frustrating given I plan outfits based on the items I buy. In summary whilst the clothes themselves are great I feel a brand like forever unique who charge a lot of money for their products should have a better logistics system which would definitely improve customer satisfaction.
Please don't sell stuff as an xl when it is clearly tiny. I am a Marketing Director, adore your clothing but am a proper size 16. Please make some real woman clothes. I know there is a gap in the market , you really would sweep up . Your delivery and everything is fine .
I ordered a dress which apparently then went out of stock. I was not informed of this for 5 days! All I received as communication were 3 very confusing and contradicting emails - one of which was a confirmation of dispatch! How can you dispatch something that is out of stock?! I then received a very impersonal automated email telling me that my order had been refunded. I sent an email query to find out what was going on and no one bothered to reply. I then called and a very lovely customer services lady was very apologetic and explained that the dress was out of stock. If I hadn't called Id have been left very confused by the conflicting emails and lack of responses. Awful, careless customer service for such an expensive brand. A dreadful, unreliable shopping experience and I wont bother shopping here again.
First order and love my dress will order again
I’m writing this very upset! I have always been a huge fan of forever unique, I have always wanted to own one of your pieces. Needing a dress for my families wedding this week I went straight to your site! My delight when I saw the perfect dress and as I’m the sale at an amazing price! I ordered immediately. On delivery yesterday I unwrapped to find the quality awful. The material is cheap and it has the labels stitched inside that I have seen on a market stall dress! I’m confused by this! I expected far better quality and at least your name stitched inside! I feel I have been conned somehow! I’m upset! It’s too late to find anything else to wear and I’m no longer excited to wear this dress! I feel the day is almost ruined for me! I look forward to your response and at least some explanation for the poor quality of this piece? Sarah Ball
You advertised a skirt let me pay for it, took my money and then told me i couldnt buy it as it wasnt available anymore. there were no more available. Not very good service for my first order and false advertisement. What a disappointment x
My dresses and jumpsuit were all lovely. Look gorgeous on and feel really good quality. Excellent delivery and brilliant to return free through the post office. So easy to order & return. Will definitely buy from again.
Great quality and excellent service
Much to small disappointing
Forever Unique is rated 4.35 based on 4,255 reviews