Forest Garden Reviews

Name: Forest Garden
Rating: 1.43

1.4 Rating 96 Reviews

9 %

of reviewers recommend Forest Garden

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1.4

Based on 96 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 26%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Forest Garden 1 star review on 9th October 2023

Anonymous

Forest Garden 1 star review on 5th January 2023

Greg

Anonymous

Anonymous // 01/01/2019

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“16 days delivery from China. Arrived damaged, poorly manufactured, poorly assembled and cracked in numerous places. Waiting for a refund from Toolstation.”

Helpful Report

Posted 4 days ago

“We bought a shed 12x8 the quality was not what i expected nails sticking out panels not square floor would not butt up to each other due to overhang not pressure treated and the OSB roof ive seen flatter Yorkshire puddings, in all i would buy elsewhere, delivery driver awesome maybe they should put him in charge of quality control”

Helpful Report

Posted 2 months ago

“Appalling customer service. Greenhouse and fitters booked for 8.30-9.00 am. It's nearly 11am and no sign. Phoned Head Office twice - no-one could tell me where the greenhouse and fitters were. Eventually spoke with a supervisor who didn't seem that bothered. Avoid using this company if you can!”

Helpful Report

Posted 2 months ago

“Sadly I have to give a star to be able to give a review, however as the service has been non-existent I would prefer to give zero. I ordered a log store form Robert Dyas on 4th December, to ensure a pre-Christmas delivery. On the order confirmation it was confirmed as a delivery before 15th December, so all good and I ordered a delivery of logs to coincide. On the morning of 15th December I received a call from Forest Garden Ltd (the fulfilment company) telling me due to the lorry load 'being too heavy' my delivery could not be made. Straight out of the old 'leaves on the track' or 'the wrong snow' book of excuses! I was promised a call back with a new delivery date before Christmas. Guess what - no call back, so I called this morning only to be told that all deliveries have now stopped for Christmas (on Tuesday 19th!!!!!!!) and they have to raise it as a new order with a delivery date of 4th January - 3 weeks after the original promised date. If I hadn't have called I suspect I would not have known. I called Robert Dyas who were completely in the dark, as Forest Garden Ltd had not updated them either. I have 300 logs getting nicely drenched in the rain - thank you!! I have requested a refund from Robert Dyas and will now try and source something from a supplier who can deliver on promises.”

Helpful Report

Posted 3 months ago

“Delivered damaged, waited a week for 1st replacement panels. Overall it has taken 5 weeks to get replacements that are still wrong. The horizontal wood on all of the small panels extended past the vertical supports by as much as 10 mm and had to be cut off with a saw to allow the vertical supports to go flush. When the large and small panels where assembled to the base the horizontal wood cladding was progressively out of alignment by as much as 40 mm at the bottom. Nothing like the photo of the shed on line. Shed was shipped with 4 identical roof panels. I sent a picture of the panels I had and how two of them fit the roof and asked for the correct replacements. They instead sent a right and left panel instead of two left panels. When I finally got the remaining roof panel the two replacements do not fit into the notches of the apex panel. They are slightly different than the first two panels. The centre support is 15 mm off. So the apex needs to be cut to fit. The small panels on each side of the door panel are 60 mm shorter than the door panel, they cut the cladding shorter than the cladding on the door and it looks stupid. Minor but irritating. Asked for a 50 mm Black screw to replace a damaged one on the door lock. Received a 50 mm brass wood screw. Also the chrome screws on the door knob are already rusting. Forest Garden obviously has no quality control. For a thousand pounds I didn't get what I paid for. A complete disappointment start to finish.”

Helpful Report

Posted 6 months ago

“As previous reviewers have said, the product is worse than poorly made with cheap timber that as soon as it is nailed together it splits with their nails provided. The doors were bent so unless the catch was used it wouldn't bow outwards. The panels are poorly nailed together so the professional putting it together had to use different screws and many more of them to hold the summerhouse together. Holes throughout the panels and one particular gaping gap. They cannot guarantee the summerhouse will be weathertight and that I need to buy sealant to fill up all those holes. It was suggested to me that it was my responsibility for ensure quality of their product - where was their quality control department? They have offered replacement doors and £70 which is 10% of the purchase price. As others have said, I am going to have to pay for additional work to be done to make the product structurally sound and the floor just bounces. How Garden Centres and many retailers state they are the No.1 company for garden sheds etc beggers belief? How Forest Garden hasn't gone bust is beyond me - note to retailers - why are you selling us down the river and then refusing to offer any further compensation? Never again will I buy from Forest Garden nor BuyShedsDirect. The photos look great online but I wish I read all these reviews before purchasing.”

Helpful Report

Posted 6 months ago

“An absolute shambles of a company! Ive had 3 delivery dates now apparently everytime my delivery is on the way the vehicle breaks down! My 4th delivery date my emails states that my order was complete, although i received nothing and the delivery pictures was just darkness. Would 100% not recommend to anyone at all Terrible service Terrible company”

Helpful Report

Posted 7 months ago

“Very impressed with forest garden, as they sorted a problem with shed fixings which were lost after delivery, they sorted out promptly and delivered in a few days. I would definitely recommend this company, good customer service hard to come by these days.”

Helpful Report

Posted 7 months ago

“Told 5-10 working days for delivery through original retailer and that delivery would be organised 2 working days before delivery date. Yesterday was day 8 so emailed asking what’s going on. Was told delivery would be an extra 2 weeks due to part shortages. I understand stock issues happen but an extra 2 weeks delivery should have been made clear earlier in the process. I have now had to move other contractors around and have incurred fees of £100 to do so. I raised this with forest garden customer services who advised I should have waited until I was happy with the delivered goods until organising further works - if this was the case nothing would get done and also defeated the point of having delivery times if they can’t be met! If they were upfront about this extra time I would be more understanding but the fact nothing was said until I chased is not acceptable. At this point the advisor did not provide reassurance and instead advised the shed could be damaged in transit which might cause further delays again! Avoid like the plague if you value honesty from retail companies! UPDATE - called them up on 10th aug following this review to organise delivery, agreed it would come the morning of 17th. Had a text to confirm this also. Now received a text at 5pm on 16th saying it’s not coming until the 19th! I am due to be going to the rugby with my dad as a birthday treat but I’m going to have to cancel due to this. This is also the 3rd piece of bad news I’ve received at 5pm - this is convenient as it’s closing time! I’ve also seen other bad reviews on here advising of bad news sent at 5pm so this must be deliberate. I can’t wait to speak to customer services tomorrow where they will advise that I shouldn’t have booked rugby tickets for a day that the shed wasn’t meant to be coming! Or Better yet they will advise I should have put my life on hold until I physically have the shed in my hands! Poor poor poor all around.”

Helpful Report

Posted 8 months ago

“The 8x6 shed I bought was very well made lots more wood than what I expected…delivered on the day and at the time they said diver very helpful with the unloading just 10 out of. 10. Thank you so much and stay safe…..”

Helpful Report

Posted 8 months ago

“Absolutely terrible experience. The whole process has taken about two months. Between scheduled deliveries not arriving, broken parts delivered (multiple times), fitters breaking the shed, fitters not turning up on scheduled day and delivery men refusing to help remove broken parts from garden as it's against company policy. Worst part was being given out to on the phone when asked why the delivery didn't turn up after waiting for it all day. Then told that it wouldn't be delivered the next day either as they had other customers waiting for sheds. All around avoid and find another supplier.”

Helpful Report

Posted 9 months ago

“To any future purchaser, I strongly advise you to look elsewhere for a shed, anywhere except Forest Garden. I feel so strongly about this because I have never had to complain on any purchase I have made from any company before. Please don't underestimate that I have never purchased such a poor and badly made product in all my life, and I have bought many sheds in my life time. The 10 x 8ft shed I purchased from Forest Garden is a complete and utter rip-off. The one star I have given is because I had to press it to activate the start of a review, otherwise it would be minus. The marketing, the pictures of the Forest Gardens sheds on the website look great and certainly not anything like the rubbish that was delivered to me! The delivery arrived on the day they predicted and the delivery driver was polite. He did however ask to borrow a knife to cut some of the strapping on his truck so I gave him a skill knife which he promptly drove off with. The shed was very difficult to erect due to the fact that most, and I do mean most of the wood was warped, cracked and full of holes. The floor is a joke, made up of small panels of wood which creaks and bends under foot. I had to purchase 8 x 4ft ply panels to lay under them to provide some stability. I am also going to fix ply onto the inside of the shed to stop the water coming in and will probably put another layer of ply over the floor. All of this extra cost would have bought me a top of the range shed. I am quite angry with myself because I nearly always research my purchases. I really don't know how the owners of the Forest Garden company sleep at night taking money off the public for such terribly made, poor products, shame on you.”

Helpful Report

Posted 9 months ago

“Very impressed with the whole service from start to finish easy to order arrived when expected and the delivery man was very helpful. Pleased with the shed just what I was looking for perfect.”

Helpful Report

Posted 10 months ago

“I received my order about a month ago but Forest Garden still thinks it’s not delivered. Terrible tracking system!”

Helpful Report

Posted 11 months ago

“Liars Offer a delivery date then move it back by almost a month after taking the cash at the point of order. Very poor response (if any). Thankfully EBay are dealing with their shoddy behaviour. Clearly they sell product they do not have in stock but take you money as they know delivery timescales are important but they don’t have the resources to hold the stock (cash or space). What also infuriating is that they advised delivery in 5 working days and had the cheek to advise that, 3 days after order, the item had been dispatched, due 2 days later. Then they advise it’ll be a further 4 weeks!!!! - after it’s being dispatched??? What, are they carrying it up the M6??? Clowns, the lot of them and not even funny ones. Avoid this lot unless you like westerns as they are total cowboys!”

Helpful Report

Posted 11 months ago

“Blocked the road so no traffic could pass until they had finished a lengthily unload of items for the customer. Had to turn car off it took so long.”

Helpful Report

Posted 1 year ago

“Absolutely sick of getting no where with this company. Ordered a shed for their delivery drivers to just plank it outside with no notification when I was away for the week. The shed was outside getting ruined for days before I even knew it was there. Looking at the shed some of the wood was split and there was some water damage. I tried to build the shed to see if we could still make use of it and obviously it can not go together properly due to the issues I said. The roof protection was also massively broken and provides no protection the shed at all. I’ve been back and forth, back and forth for months now and still not resolved. Communication is awful and seems to be going to the extreme to avoid replacement or refund. Finally spoken to someone last week that said they would come pick up the shed and then issue a refund. Which is all fine and well but I am away until the middle of April which they got told. For someone to come today on the 8th of March and not only do they come today but they stand and are rude to my sister who is watching my house for me. Actually stood there arguing with her. She had to close the door in his face so he would go away. This is unacceptable. When are you actually going to fix my issue instead of sending round strange men to argue with women at my door. Would this be the same person who just dumped the shed in the first place. Isn’t it about time you actually did something? Maybe care about your customers perhaps!”

Helpful Report

Posted 1 year ago

“Do not buy from this company. Our shed is swarming with black mold because the coating they ensured us had been applied has clearly not been applied. We have had this shed for TWO MONTHS and it smells disgusting. The ceiling is totally damp and the company doesn't want to know. The customer service for this issue is patronising to say the least. They have outlined what black mold is, as if I don't already know. If I could turn back time and go elsewhere for a shed, I'd do it in a heartbeat. AVOID.”

Helpful Report

Posted 1 year ago

“Build quality is really poor, nails sticking out, rusty nails in the timber and the timber quality is poor. Structural elements have split where there is a knot in the wood across the whole of the beam. These sheds are not worth the money.”

Helpful Report

Posted 1 year ago

“Useless at doing things on time and caused unnecessary property damage when they finally did the work. Avoid.”

Helpful Report

Posted 1 year ago

Forest Garden is rated 1.4 based on 96 reviews