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Foresters Friendly Society Reviews

4.4 Rating 653 Reviews

85 %

of reviewers recommend Foresters Friendly Society

Company Reviews

4.4

Based on 653 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Foresters Friendly Society:

Foresters Friendly Society has been helping with family finances since 1834. As a mutual society, we don't have shareholders so our profits are instead distributed to our policyholders in the form of bonuses and also through our Foresters Extras membership package.

Visit Website

Phone:

0800 988 2418

Location:

Third Floor, Enterprise House, Ocean Way
Southampton
SO14 3XB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I took out a policy over 2 weeks ago and haven’t received my documentation 2 e mails chasing still no answer .. not impressed so far!”

Hi David, thank you for your feedback. We are sorry to hear about the experience you have had and would be happy to look into this for you. If you could please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 to provide some further information we’d appreciate it. Kind regards, Foresters.

“I don’t know if my account is opened after 15 days of application.”

Hi AbdulMalik, thank you for getting in touch. We would be happy to look into this for you. If you could please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 to provide some further information we’d appreciate it. Kind regards, Foresters.

“Easy simple process to apply for a new account. As a new customer, information was communicated swiftly. The only negative side was creating online account to manage the account.”

“Unfortunately i had to cancelon the 5th as requested i sent the form to do so on the same day to the email requested had no reply as of yet .”

Hi Colin, thank you for your feedback. We are sorry to hear about the experience you have had and would be happy to look into this for you. If you could please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418 to provide some further information we’d appreciate it. Kind regards, Foresters.

Hi Colin, thank you for contacting us about this. We believe our Member Services team have since been in touch and this matter is now being resolved. If you do need any further assistance in future please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418. Kind regards, Foresters.

“Good service so far thank u”

Hi Marie, thank you for taking the time to leave us a review! Kind regards, Foresters.

“It was very easy to apply for both the bond and ISA that I was wanting to invest my money. The paperwork and additional information regarding the society arrived promptly, and I would have no hesitation in applying this way again. Here's hoping they do well.”

Hi Michael, thank you for taking the time to leave us such an amazing review. We're glad you found it quick and easy to open an account with us. Best wishes, Foresters.

“Very user- friendly application, great product, very pleased. Highly recommended.”

Hi Philip, thank you for leaving such a positive review – we really appreciate it. Best wishes, Foresters.

“Used previously. Great customer service. Easy website.”

Hi Donna, thank you for taking the time to leave a great review! We are glad you had a positive experience with us. Kind regards, Foresters.

“Foresters made sure I got the best deal for my joining offer, when I transferred my Stocks & Shares ISA. The process was not quick but it did work and they sent me regular updates to keep me reassured, which I appreciate. My Isa has not been with them for 12 months, and hence I have not had a statement. If the ISA makes the projected 4% I will be happy. Then I would have given 5 starts. Sadly I have other Stocks & shares ISAs, with other companies which have lost money.”

“I would like to thank you very much for sending me a cheque and m/s gift card it was very kind of you. The Friendly Society is brilliant and easy to use online I am very glad I joined. And am trying to get my daughter who is 50yrs old life insurance and hopes to be in touch soon. I would highly recommend the society. Many thanks for your help.”

“The small size of the organisation means the service is more personal, even if sometimes slower than more mainstream financial institutions. I have found them trustworthy and helpful, and will have no hesitation to invest more in future.”

“It was quick, easy, and was dealt well”

Hi Heather, thank you for taking the time to leave us a wonderful review. Best wishes, Foresters.

“Opening an ISA was all pretty smooth and plain sailing. I have spoken to their customer services and both times the people have been courteous and professional and answered my queries. All in all, it has been a perfectly good experience. One star is deducted for not having access to my account on-line which would seem to be a given nowadays, but they say that is on the way and I'm in no great rush.”

“I had my child trust fund with foresters, and I now have my lifetime ISA with them. So easy to set up and brilliant customer service!”

Hi Chloe, thank you for taking the time to leave us some amazing feedback! We are glad that you had a positive experience with our staff! Best wishes, Foresters.

“I haven’t had my annual statement yet but there is always someone at the end of an email / phone with any questions I had”

Hi Amy, thank you for taking the time to leave us a review and for letting us know about the positive experiences you have had with our staff! Bonus statements are sent annually around June but you should soon have access to our member portal which will provide a real-time view of your plan. Kind regards, Foresters.

“Friendly service but wish I could view my account on-line and not have to ring in to check my account”

Hi Keith, thank you for your review. We understand the importance of providing online access to our savings plans, and we are investing in our digital capabilities to enable this service for our members. In the meantime, we want to assure you that we are still here to support you with your plan. Our Member Services team is available to provide you with plan values over the phone, and we send out annual statements regarding your plan's value. If you would like any further details, our Member Services team are available Monday to Friday 9am to 5pm, on 0800 988 2418 or by email memberservices@forestersfriendlysociety.co.uk. Kind regards, Foresters

“Have not heard anything at all sin e my application”

Hi Joanne, we are sorry to hear about your experience and would like to thank you for providing feedback. We understand from our Member Services team that your query has now been resolved. If this is not the case, or if we can provide any further assistance, please contact us by email memberservices@forestersfriendlysociety.co.uk or call 0800 988 2418. Kind regards, Foresters.

“I'm very happy choosing yourselves but I purchased theo Top cashback gateway and had no confirmation yet. It's been over 7 days”

“Easy use of online application and prompt paperwork sent to confirm application received and account opened”

Hi Ian, thank you for leaving us a positive review. We are glad that you had a smooth experience taking out a plan with us! Best wishes, Foresters.

“Easy to deal with the organisation with clear communications and honest simple products by a mutual that cares about its members”

Hi Kieren, thank you for taking the time to leave us such a wonderful review! We are pleased that you feel valued as a member and have had such positive experiences with us! Best wishes, Foresters.

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Foresters Friendly Society is rated 4.4 based on 653 reviews