Footasylum Insights

Footasylum have a Customer Happiness Grade of C-. Customers love their prices but are unhappy with their refunds.

 

C-
Happiness Grade

Phone
0844 209 0804

Location:
Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood

Categories:
Clothing
Fashion
Fashion Accessories
Footwear

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A

Price - Excellent

90.91%
Industry Average
" Good quality items at competitive prices with cutting edge faction choices "
- Ben Mcandrew
" Great price, fast delivery. Great shopping experience "
- Mujtaba
" Nice hoodie, good price "
- Anonymous
Write your review on Footasylum
D

Delivery - Average

50.79%
Industry Average
" Great trainers, but very poor delivery service from Yodel. Will not order again while Foot Asylum continue to use Yodel as their delivery partner. Very uninterested customer dervice from both Footasylum & Yodel. "
- David Masson
" Don't deliver on promises. Paid extra for next day delivery and still waiting three working days later. "
- Anonymous
" Paid the extra for a sunday delivery, as urgently needed these for the next day, and got delivered no problem. Opened the box and the pair of trainers was not a matching pair!!!! Obviously staff don't check the goods that they are sending out....customer service over the phone is useless also. Would rather pay the extra at a most respectful company. AVOID AT ALL COSTS!!!!!!!! "
- NG
F

Refunds - Difficult

28.00%
Industry Average
" Awful service. Ordered some vans and they didn’t show up for 8 days so I had to email and chase up where they were, apparently they are out of stock and they hadn’t updated their website. Yet they still took my money ! Still waiting for my refund after 2 days. "
- Anonymous
" I never face so many problem with exchange or refund faulty item. "
- MICHAEL
" I never face so many problem with exchange or refund faulty item. "
- Mike
D

Customer Service - Average

54.76%
Industry Average
" Poor quality t-shirt. One wash and the colours faded off. Even a fake would have been better quality. Customer services very unhelpful, would not recommend shopping at Foot Asylum. Wast of money "
- Anonymous
" Awful service. Ordered some vans and they didn’t show up for 8 days so I had to email and chase up where they were, apparently they are out of stock and they hadn’t updated their website. Yet they still took my money ! Still waiting for my refund after 2 days. "
- Anonymous
" Great trainers, but very poor delivery service from Yodel. Will not order again while Foot Asylum continue to use Yodel as their delivery partner. Very uninterested customer dervice from both Footasylum & Yodel. "
- David Masson
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