FM Hearing Systems Reviews

Name: FM Hearing Systems
Address: 22 Belton Road, Silsden, Keighley, United Kingdom
Rating: 4.91

4.9 Rating 311 Reviews

99 %

of reviewers recommend FM Hearing Systems

4.9

Based on 311 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01535 279285

Email:

help@fmhearingsystems.co.uk

Location:

22 Belton Road,
Silsden,
Keighley
United Kingdom
BD20 0EE

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FM Hearing Systems 5 star review on 25th August 2021

Peter G

FM Hearing Systems 5 star review on 27th February 2020

Lynnette C

FM Hearing Systems 5 star review on 3rd November 2018

Ruth M

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found this company very helpful and considerate, they were first class , especially Emma who is a Star and Paul who was extremely helpful! Would certainly recommend and use their services in future!”

Helpful Report

“FM hearing have been really helpful with the purchase of a Roger On. Their website has the best information on the Phonax transmitters and receivers that I have been able to find. They respond to emails very quickly and they never seemed to tire of my endless questions. I am very grateful for all their help”

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“Very quick response and delivery. Thank you v much.”

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“Dealt promptly with a pre-purchase query and followed up with a next day service. First class.”

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“Service is as good as always. Fast and reliable. My only criticism of the website on the cable page, when you run your mouse on the item it does not show the product name (either name pops up when hovering or the name is displayed so need to be careful when choosing your cable option, some pictures looks the same. Would be nice to have a longer USB-C to Aux, also a right angle option rather than using an additional attachment.”

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“I had a couple of queries about the item I was buying and my emails were answered very promptly. Very good service.”

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“I needed new shoes as my hearing aids were changed. They advised which ones I needed and offered to put my phonak receivers on them. I returned them and they were returned to me the same day for next day delivery. Excellent service and very helpful and knowledgeable staff. Many thanks.”

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“so easy to order, and delivered quickly to my door, and is exactly what was needed, can you ask for more? superb service, thank you”

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“FM Hearing immediately knew which product would help with my issue.”

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“Excellent service - Thank you”

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“Part came very quickly and even the tool to fit it was supplied”

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“We contacted FM Hearing Systems on a Sunday after our daughter’s support at college failed to materialise. We needed to find an immediate solution that would help in a range of situations including formal lectures, group discussions and informal situations eg social ones. The advice had previously been to get the Roger Select but there was a problem getting hold of them. We were told about the new Roger On. We did as much research as we could in the short time we had before making the decision and ordering it on the Monday. By Tuesday the transmitter and 2 receivers had arrived and on Wednesday she started using it in college. The technology was easy to connect up. It has only been a few days but our daughter has used it constantly at college and at home. The different modes in one device is v helpful. She uses it as a traditional radio aid, and as a table mike. And she has download3d the app and begun using it to manage 5he system. It seems to give her greater control. But what seems to have been the most useful is the Pointer Mode when she holds it discreetly pointing it towards speakers and she is able to follow conversations in social situations in background noise. It is not perfect, but it is a huge improvement. FM Hearing Systems were really helpful and responsive and I have no doubt if we have issues in the future we will be able to go back to them for help. It is early days but so far the Roger On has been a game changer for our daughter.”

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“Great service from FM Hearing . It’s very reassuring to deal with people who are so helpful and knowledgable about there products that they sell . I would recommend them to people with a hearing enquiry. Richard Lennox.”

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“Excellent customer service. Very informative and quick to respond. Speedy delivery. I wouldn’t want to be without the equipment now. Thank you 😊”

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“I bought a Phonak Roger ON from FM Hearing Systems. There are two versions, and it's important that you get the one that suits your hearing aids. Emma was extremely knowledgeable and responded to all my questions very promptly and thoroughly, and in a way that I could understand. The Roger ON isn't cheap, but I've found it makes a huge difference to my ability to hear in noisy environments, such as restaurants and shops, compared to using hearing aids alone. If you do decide to buy one you'll want to be sure you're dealing with someone you can trust, and I have no hesitation in recommending FM Hearing Systems.”

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“Thank you so much for your excellent advice and service in providing accessories for my new hearing aids to use the Phonak Roger system. I highly recommend you.”

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“Excellent -easy to use”

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“Shaun was very helpful and answered all questions I had about fitting the replacement shoe to my hearing aids. Delivery was very swift, actually arrived the very next day.”

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“Quick and efficient response and delivery of items. After contacting the VAT exempt I was eligible, if I had not been informed I would not have known. As we know ever little helps as adaptions and aids are not cheap.”

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“Great advice allowing me to connect my Roger pen to a new smart TV. Tremendous improvement in the sound output direct to my hearing aids. Very happy with the outcome”

Helpful Report

FM Hearing Systems is rated 4.9 based on 311 reviews