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Flowers by Post Reviews

4.7 Rating 13,006 Reviews
92 %
of reviewers recommend Flowers by Post
Company Reviews Metrics Info
4.7
Based on 13,006 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Flowers by Post Reviews

About Flowers by Post:

Our flower market stall (which is still going strong) was established in 1968 in Jersey’s historic Central Market. The business has steadily evolved and grown over time and we pioneered the concept of sending “flowers by post” enabling visitors to the island to send flowers to their family, friends and neighbours.
With the advent of the internet we created our first website and to service this growing demand relocated the online business to the mainland enabling us to access greater flower supplies and help the logistics’ of floral delivery.
We embrace the different ways our customers wish to purchase and engage with us whether that is online or by using our FREEPHONE 0800 735 1065 telephone number.
We strive to provide our customers with first class product; value for money; simple ordering processes and on time delivery methods using Royal Mail and Yodel Courier services. We match this with exceptional customer service.

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Ms Liz Mair
Verified Buyer
“The flowers that didn’t last well, i was disappointed. This was taken 4 days after delivery”
Helpful Report
Posted 1 year ago
Dear Liz, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Mrs Joan Robinson
Verified Buyer
“Roses in bouquet poor rest of ok”
Helpful Report
Posted 1 year ago
Dear Joan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Mr David Marsden
Verified Buyer
“Flowers very good ,but delivery terrible as box was left behind bushes where they were not discovered until next afternoon, after we spoke to our friends on phone.We knew they would have thanked us when recieved,but instead we had to ask ,which defeated the object of supprise. THEY WERE IN AT THE TIME OF DELIVERY.”
Helpful Report
Posted 1 year ago
Dear David, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by the delivery of your order. I will contact the relevant team regarding your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Mrs Dawn Beresford
Verified Buyer
“Flower heads were much smaller than expected so disappointed. I have previously ordered and been very pleased. They arrived on time though.”
Helpful Report
Posted 1 year ago
Dear Dawn, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Mr Michael English
Verified Buyer
“Poor service, delivered one day later than requested, pictures attached bare little resemblance to each other … A surprise for an elderly aunt returning home from a hospital stay, this was disappointing for the us both. Totally unacceptable, will never use this company again.”
Helpful Report
Posted 1 year ago
Dear Michael, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. Please be advised all our flowers come in bud to ensure they have longer vase life. Once stems are trimmed and flowers are put in water, they then start to open up and begin to look like the picture above. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Mrs Valerie Ormerod
Verified Buyer
“Sorry most disappointed as flowers were nearly dead when they arrived at my Daughters.”
Helpful Report
Posted 1 year ago
Dear Valerie, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Mrs Trisha Rigby
Verified Buyer
“Unfortunately I was very disappointed with the freesia I received on Thursday, they were all fully opened and by the next day some were even ready to loose their flowers. They did arrive on the allotted day, but they were so sad that I left them off my celebration table. At £25 I was seriously disappointed, Over the years I have always been pleased with my flowers from Flowers by Post, but unfortunately I will have to think twice before I order again in case I am let down again.”
Helpful Report
Posted 1 year ago
Dear Trisha, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our sincerest apologies for the condition of flowers received and the disappointment caused by your order. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 1 year ago
Mrs Ann Murray
Verified Buyer
“Was very disappointed with my treatment of my order of freesias for my sister’s birthday. They were to be delivered on Saturday 9th April,but arrived on Tuesday 12th April,missing the birthday by 3days! I have not seen the flowers,but was told they were not very fresh!”
Helpful Report
Posted 2 years ago
Dear Ann, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Ms Molly Byrne Shore
Verified Buyer
“They arrived four days after they were due and when they did arrive they looked quite battered 😞 disappointed honestly.”
Helpful Report
Posted 2 years ago
Dear Molly, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Peter Tew
Verified Buyer
“Although the roses that I bought for my Mum for Mothering Sunday were lovely one of them was already rotten when they arrived”
Helpful Report
Posted 2 years ago
Dear Peter, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Shirley Webster
Verified Buyer
“I don't know if and when they arrived.”
Helpful Report
Posted 2 years ago
Dear Shirley, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Graham Finch
Verified Buyer
“Unfortunately, the flowers were 2 days late in arriving (not much use when they were ordered for a specific day - wedding anniversary). Quite a few of the fresias were already fully opened. All in all, I am really disappointed.”
Helpful Report
Posted 2 years ago
Dear Graham, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Adam Smith
Verified Buyer
“The flowers never really fully blossomed and looked nothing like as good as the photo on the website. Bought these for my mum for mothers day and she claimed to like them but I know she thinks they were a bit pony! I'm good enough at disappointing my poor old mum without having to spend £35 for the privilege thanks... I will graciously accept a refund if you were to be forthcoming with such a proposal. They did turn up on the stated delivery date so top marks for that. Blessed day.”
Helpful Report
Posted 2 years ago
Dear Adam, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Alison Young
Verified Buyer
“Last year, the flowers I ordered my mother for Mother's Day arrived a day late which was a bit upsetting. I was told it was down to the royal mail. This year I decided to give you the benefit of the doubt, and ordered flowers in plenty of time at the beginning of March. But yet again the flowers did not arrive in time for Mother's Day. They arrived a day late, but also, this year, some of the blooms were so wilted my mum had to throw two of them away. I am very disappointed and will not be using you next time.”
Helpful Report
Posted 2 years ago
Dear Alison, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Anne Stewart
Verified Buyer
“I have had no confirmation that the flowers arrived on the day I ordered them or that they arrived at all! It would have been nice to have a photo of them”
Helpful Report
Posted 2 years ago
Dear Anne, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. Having looked at your order we can see that you chose the DPD couerier method which shows tracking information. read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Miss Lindsay Nagawa
Verified Buyer
“I didn’t like the flowers”
Helpful Report
Posted 2 years ago
Dear Lindsay, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Caroline Ward
Verified Buyer
“Extremely disappointed. Very poor value for money. Actually embarrassed as they were a surprise for a poorly relative. I won’t be using this service again.”
Helpful Report
Posted 2 years ago
Dear Caroline, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mrs Jan Wise
Verified Buyer
“The flowers were delivered when the recipients were out. They were only found when the recipients went to use the bin! NO information card was put through their letter box. The flowers were certainly not at their best when discovered. Very disappointed.”
Helpful Report
Posted 2 years ago
Dear Jan, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Dear Jan, Please accept our sincere thanks for posting a review on 08th March 2022 following your recent purchase. Please accept our apologies for any disappointment caused by your order. Having looked at the tracking it seems the courier company attempted delivery twice and the tracking was updated showing where the parcel was kept. We are sorry to hear the recipient was not notified, your comments have been noted and passed on to the relevant team. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. Please accept this discount code for the disappointment caused: - 10CR This code will entitle you to a 10% discount on your next floral order with us. Unfortunately, the discount code may not be used against our Bargain Spray and Bargain Rainbow Carnation Range or our Carnation Fusion Bouquet but everything else is included. Once again, thank you for taking the time to write the review, please accept our apologies and be assured that we are doing our very best to maintain and improve your customer experience. Kind regards Nav Sahib
Posted 2 years ago
Mrs Janette Harper
Verified Buyer
“Courier went to wrong flat, some of flowers where broken with dead buds”
Helpful Report
Posted 2 years ago
Dear Janette, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for the condition of the flowers and any disappointment caused. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Mr Petrr Sims
Verified Buyer
“I did not get a email from you when I purchased the flowers so I don’t know if the flowers were sent”
Helpful Report
Posted 2 years ago
Dear Peter, Please accept our sincere thanks for posting a review following your recent purchase. Please accept our apologies for any disappointment caused. Once an order is placed an email confirmation is sent to the email provided. From time to time this email can be directed to the junk/spam box which is where you may find it. We read all of our reviews and continually endeavour to improve the quality of our product, delivery services and competitiveness to provide a five-star customer experience. One of our team members will be in touch with you shortly. Customer Care Team at Flowersbypost.com
Posted 2 years ago
Flowers by Post is rated 4.7 based on 13,006 reviews
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