How would you rate
"Purchased a deluxe bouquet (£40) for my mums birthday, was very particular about the arrangement I chose to make sure it was something my mother would love. Bouquet that was delivered was completely different from the one I ordered which was full of bright orange, purple and pink flowers. Arrangement that was delivered was pink and white and only 1 flower/1 stem matched the image on their site. Company refuses to accept that what they delivered was substantially different, arguing that it was only slightly different despite the fact I have photos of the delivered product as evidence. The bouquet delivered looked like one of those sorry bunches you see in black buckets on garage forecourts. Offered me a 25% refund which is an insult, never again."