“Review of Floors2go
Sharon Jackson
1 star: Bad
FLOORS2GO COWBOY CARPET FITTER CUT CARPET SHORT#DUDLEY BRANCH
I basically spent a lot of money on carpet and flooring for my whole house. It is a beautiful brand new build our dream home. Floors 2 go Dudley branch advised myself and my husband to use their carpet fitter as if anything went wrong they could not be accountable. I had my own laminate floor fitter. However, after the carpet was fitted 2 of the doorways didn't seem right. My doors were always open. Upon shutting the door I realised the carpet was cut short about 2 and a half inches from the door frame. This person is supposed to be a professional carpet fitter recommended to me and used by floors 2 go. Neither of them are taking responsibility whilst my flooring looks like shambles done by a rookie. I'm absolutely devastated as my flooring was not cheap. I have never seen carpet layed like that in my life. I'm fuming right now and people must be aware of e carpet fitter knew it looked wrong why didn't he show me so it could have been corrected without cutting the carpet and putting a silly door bar across. It's looks like a ****** mess. The laminate floor can be cut but I cannot retrieve my carpet. I feel sick every time I see it.
Something has to be done, it cannot stay that way.
If not resolved I will have to take this matter to trading standards. A professional should know his work. He was sent to my home by floors 2go How dare they send a cowboy to my home. I trusted them on there recommendation as a customer.
Someone must be made accountable!!! Its a joke. I would actually laugh but it's by all means NOT FUNNY!!! 😡😡😡
Sharon”
“Don't buy from them.they are not nice to there customers or there staff.watch out because they trade under other company's. All they are out for is your money does not matter who gets hurt”
“Paid £540 for flooring on the 29th May they said the floor would be in 7-10 working days. Its not the 23rd June 2017 and the wont give us a refund. Awful company. We ended up taking stock from the show of flooring that we don't even want.”
