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Floom Reviews

4.4 Rating 20,634 Reviews

84 %

of reviewers recommend Floom

Company Reviews

4.4

Based on 20,634 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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Floom 5 star review on 23rd April 2024

Floom 5 star review on 23rd April 2024

Floom 5 star review on 28th March 2024

Floom 5 star review on 28th March 2024

Floom 5 star review on 19th March 2024

Floom 5 star review on 15th March 2024

Floom 5 star review on 14th March 2024

1558

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice service from Floom. First time using and the range of flower arrangement is really wonderful. Great that a vase can be part of the arrangement as makes it so much easier for the recipient and immediate enjoyment of the flowers without doing the work of finding a vase and cutting down and arranging ( although some people I’m sure like to do this) I made a mistake of ordering a separate vase and Lotie called and then emailed me about this. Great customer communication! Thanks”

Floom 5 star review on 2nd July 2021

Helpful Report

(Lux B Flowers) - Posted 2 years ago

Thanks for such a glowing review Simon, we really appreciate it! I'm glad to hear how proactive Lotie was in helping with your bouquet and I hope your recipient enjoyed their gorgeous bouquet. Thanks for choosing Floom and we hope to hear from you again in future

Posted 2 years ago

“It was awesome! I ordered from the states to my grandaughter in London. I needed that day, which was around 2pm london time. The flowers not olny got delivered but were stunning!! THANK YOU!”

(Beaucoup London) - Posted 16 hours ago

“Fast and easy service. Great options!”

(Lovely Blooms Decorations Corp) - Posted 16 hours ago

“Amazing flowers! Big prices but they delivered. Partner was over the moon! Would buy again.”

(Posee Floral Designs) - Posted 1 day ago

“I placed my order overseas after business hour and “PM” delivered the most beautiful flowers to my friend within 1 hour! Very impressed with the quality of the flower and service. Highly recommended.”

Floom 5 star review on 23rd April 2024

Floom 5 star review on 23rd April 2024

(PM Flowers) - Posted 1 day ago

“will be using again”

(Flower Station) - Posted 1 day ago

“I ordered an $180 bouquet and it looked nothing like the photo. Very disappointed for the amount of money I spent on the flowers. They were also delivered a day early but said they were delivered on the correct day.”

(Noble Garden) - Posted 1 day ago

Dear Danica, Thank you for taking the time to leave us a review. We are sorry to hear that you are not happy with the flowers delivered. Upon further investigation on our end, we could not find a formal complaint made to us, therefore, we have got in touch with you via email so we can find the best solution for you. Warm wishes, Floom Team

Posted 15 hours ago

“My latest flower deliver is probably the worst ever experience in 20 years.. flowers arrived dead :(”

(Gardenia Of London) - Posted 2 days ago

Dear Andrew, Thank you for taking the time to leave us a review. We are so sorry to hear that you had a bad experience with your order's delivery. This is under investigation at the moment and our colleagues will get back to you via email with updates as soon as possible. Warm wishes, Floom Team

Posted 15 hours ago

“Disappointed! I ordered thr Lilac Wonderland - Deluxe (biggest size) which cost £135 but the flowers received was not impressive and medium size. I am attaching a photo”

(Flùr Flowers) - Posted 2 days ago

Dear Wasan, Thank you very much for taking the time to leave us your thoughts about the experience had with us. Please accept our sincerest apologies for the inconvenience caused by having the bouquet delivered in a smaller size than the one on the order. Our colleagues have refunded part of the payment for you and they have emailed you the outcome. We hope to welcome you back and give us the opportunity to make the things right for you. Warm wishes, Floom Team

Posted 15 hours ago

“Ordered flowers for last Saturday delivery but didn't arrive till two days later, monday, which is today. It needed to arrive for her 100th birthday, but arrived after the birthday celebration with the family and friends. This is not acceptable and am very disappointed.”

(Rachel Cho Floral Design) - Posted 2 days ago

Hi Micki, Thank you for taking the time to leave us a review. We have looked into the delivery details of this order and we can see that the order was delivered 20th of April to your recipient as per proof of delivery. Please feel free to reach us to support@floom.com if you would need any assistance on this. Warm wishes, Floom Team

Posted 2 days ago

“Beautiful arrangement! As expected. Will definitely order again.”

(Blooms By Cag) - Posted 2 days ago

“Everything worked out perfect”

(Debbie Western Flowers) - Posted 3 days ago

“Flowers still not delivered”

(SB Floral Artistry) - Posted 3 days ago

Dear Melissa, Thank you for the time taken to leave us a review. Please accept our sincerest apologies for the inconvenience caused by not having the flowers delivered. We have investigated this and we could see that the issue was caused by the lack of responses from our partner florist. The order was refunded in full to you. We can guarantee that this is not the level of service that we aim to provide and we would love to welcome you back so we can make things right for you. Warm wishes, Floom Team

Posted 2 days ago

“Great selection of local florists with beautiful bouquets, I always get a hit!”

(Edie Rose) - Posted 3 days ago

“Great delivery. Even though flowers were different color than photo, arrangement was lovely and fresh.”

(F For Flower) - Posted 4 days ago

“Excellent service, beautiful flowers, very very happy”

(Essence) - Posted 5 days ago

“Very poor service, no order received or email back from manager.”

(Debbie Western Flowers) - Posted 5 days ago

Hello, Thank you for taking the time to leave us a review. We are sorry to hear that you are not happy with the service provided. The delivery was attempted for you but unfortunately, the address provided was a business address and upon delivery, we found that no one was in the office and the office was empty and shut. There was no name for the recipient, we tried to call the number provided but there was no answer. Could not access office to leave at reception. We have tried to discuss this with you over email several times and get this sorted out without success. Best wishes, Team Floom

Posted 2 days ago

“Website is easy to navigate and with reasonable prices”

(Meade's) - Posted 6 days ago

“Lovely arrangement, easy to send from outside the UK and delivered on time !”

(Phillo) - Posted 1 week ago

“Horrible service Ordered flowers for a birthday and they totaled forgot order and then think by refunding money makes it all better They must get a better service model!!!”

(Vallée Des Roses Central) - Posted 1 week ago

Dear Jesse, Thank you for the time taken to leave us a review. Please accept our sincerest apologies for the inconvenience caused. Indeed, there was a communication issue that we had with our partner florist on this order, the reason why this was not delivered. We can assure you that this is not the level of service that we aim to provide and we will be thrilled to welcome you back so we can make things right for you. Warm wishes, Floom Team

Posted 1 week ago

“very esaily done, flower delivered sfaely and were beautiful, many thanks”

(Flowerhouse) - Posted 1 week ago

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Floom is rated 4.4 based on 20,634 reviews