Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Floom Reviews

4.4 Rating 20,635 Reviews

84 %

of reviewers recommend Floom

Company Reviews

4.4

Based on 20,635 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Tell us how Floom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 23rd April 2024

Floom 5 star review on 23rd April 2024

Floom 5 star review on 28th March 2024

Floom 5 star review on 28th March 2024

Floom 5 star review on 19th March 2024

Floom 5 star review on 15th March 2024

Floom 5 star review on 14th March 2024

1558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers arrived at the very end of the day at 6:17pm… 17 minutes after the delivery window of 10am to 6pm… Since this was a delivery to a nonprofit, no one was available to receive the flowers and stayed outside overnight on the street until someone came in to work in the morning.”

(Finer Flora) - Posted 1 year ago

“Delivery was a day late. Arrangement was small. I paid 115 and don’t feel I got a good value for not money.”

(Rachel Cho Floral Design) - Posted 1 year ago

“I specifically ordered roses for delivery on the Friday, asking that if the person failed to open, that it be delivered to the next door neighbor since my friend has a small baby and has a sign on her door saying don't knock. Instead what she got was the flowers delivered to the post office. And my friend was only able to collect the flowers on the Monday. By that time the petals had started to go brown. This was despite the email i received saying it had been delivered to her. Not the surprise I envisaged for her.”

(Gardenia Of London) - Posted 1 year ago

“Some of the flowers were dead on arrival. Would expect them all to be ok as double the cost compared to highstreet shop/florist.”

(Cora Louise) - Posted 1 year ago

Hi Jo, thanks for taking the time to leave us a review , I'm so sorry you were not 100% delighted with your order, I cannot see you have been in touch with our support team about your order and we are keen to get this resolved for you so do please email us at support@floom.com with any images you have of the arrangement that was delivered and we will be able to help you.

Posted 1 year ago

“Unclear if flowers were delivered.”

(Mad Lilies) - Posted 1 year ago

“The flowers were delivered the day after they were supposed to, even if mentioned on the note to leave it by the front door if there was no one at home. So the timing was completely wrong and I can’t explain the person is receiving about that, they won’t believe you.”

(Beverly Hills Floral Design Center) - Posted 1 year ago

“Nice flowers.. awful service”

(Gardenia Of London) - Posted 1 year ago

“Very disappointed. Quality of the flowers was great but the after sales and follow up around issues was very poor”

(Love And Blooms) - Posted 1 year ago

“Flowers were lovely, but delivered at 7:50 pm. I put the order in early the day before for a birthday. Kind of useless to arrive at 7:50 pm.”

(La Catrina Flower Shop) - Posted 1 year ago

“I ordered flowers for my daughter who is ill for same-day delivery. They did not arrive. I spent time trying to call and then emailed. Floom I did hear back from customer service and they looked into it, but it was a lot of back and forth and I was disappointed she did not receive them on the day I had ordered them. I went with Floom because it said "same Day delivery" for October 1st. They arrived the next day but not until late in the day (5 ish). It proved to be a bit stressful for me. It did not give me confidence in Floom.”

(William Paul Floral Design) - Posted 1 year ago

“The flowers my mum received on her birthday were unfortunately not what was advertised on this website. Disappointed”

(Phillo) - Posted 1 year ago

“Delivered too late”

(Garden Of Eden Flowers) - Posted 1 year ago

“Flowers arrived dead to congratulate friends on their baby - so very embarrassing experience. Floom did re-deliver but the damage was already done.”

(Bimba) - Posted 1 year ago

“I paid extra for same-day delivery, but the flowers were not delivered until the following evening. I got zero confirmation from your team that the flowers were delivered. I rang customer service to inquire about the update of the delivery, I was told I would get a callback and that never happened.”

(Clapham Flowers) - Posted 1 year ago

“The flowers which were delivered did not look fresh, nor did they look anything remotely close to the quality of bouquets shown in website photography.”

(Secret Garden Rose) - Posted 1 year ago

“The flowers didn’t look as good as it was in the picture”

(The Flower Shop Of Chicago) - Posted 1 year ago

“I ordered a bouquet for my wife for our wedding anniversary. It turned up, let at the front door with no knock from DPD. The box was severely ripped and upon my wife opening the box two rose heads had been severed. Very unhappy.”

(Saints Flowers) - Posted 1 year ago

“I ordered flowers to be delivered the same day for a 95th birthday as a surprise, but alas they didn't arrive. I contacted Floom and they offered their apologise and a no quibble refund but I must admit to being very disappointed.”

(A Modern Florist) - Posted 1 year ago

“I paid £70 plus £6 for delivery for a hat box bouquet which I think was over priced for the actual arrangement. It was very minimal and such a small arrangement which I do not think was value for money. It also should have been free delivery, considering I paid £70 already. I only ordered here as it was a last minute purchase and no one else has slots, but I do not think I will be reordering again.”

(Shirley Blossoms) - Posted 1 year ago

“Cancelled my order due to unexpected challenges. Would have preferred additional options for the delivery even if it was delayed.”

(Kendall Flower Shop) - Posted 1 year ago

«
1
2
...
5
6
7
8
9
»

Floom is rated 4.4 based on 20,635 reviews