Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,620 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,620 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1556

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasnt delivered ontime and florist lied about that it was delivered”

Helpful Report

(Daily Flowers) - Posted 8 months ago

Hello there and thanks so much for the review! We're sorry that there was a miscommunication with the florist on this occasion, but we're thrilled that you were so pleased with the flowers! We will talk to this florist as we do on all of our orders that are not delivered on time, an we'll do ou best to work out what exactly happened here! Thanks so much! Kind regards, Floom

Posted 8 months ago

“The succulents I bought arrived smashed to bits - a hopeless gift ! They repaid me in full no problem ….but nevertheless ……”

Helpful Report

(Gardenia Of London) - Posted 8 months ago

Hello there and thanks for this review! Floom is made up of many constituent parts - there is the Floom service, our lovely Floom partner florists and of course the delivery drivers - Floom would of course never have approved an order like this going out and of course, a florist would never have sent this out in this condition. We have opened an internal investigation into the issue and have, as you mentioned, fully refunded you. Because of this, we think that the ratings given here are a little harsh considering that the issue was outside of the scope of Floom and we sis instantly did our best to compensate you. Thanks so much for writing! Kind regards, Floom

Posted 8 months ago

“wrong order sent and after 2 days no response to my compliant”

Helpful Report

(Sunflorist And Events Ltd) - Posted 8 months ago

Hello Nick, I'm so sorry for your disappointing delivery experience. I see we did process a partial refund for you due to the delay. I hope this resolution was satisfactory and if you need anything else please email our team directly at: support@floom.com, thank you!

Posted 8 months ago

“I have made 2 orders. The 1st did not arrive at all and the 2nd one was absolutely nothing like the picture. Horrible!!!”

Helpful Report

(Bosii's Flowers) - Posted 8 months ago

Hello Ina, I'm so sorry for the disappointing delivery experience. I see we did submit a full refund for your order and we hope your recipient was still able to enjoy your thoughtful gift. Thank you for your feedback, it is much appreciated.

Posted 8 months ago

“Clementine flowers ordered on Thursday for Saturday delivery - but delivery was never made. I (the orderer) received a text from DPD to tell me that flowers had been left in a post office near to the recipient, rather than make contact with the recipient. I contacted Customer Services on Monday when the text messages came through to me - it is now Wednesday pm and this matter is still not resolved. I've been told if CS doesn't get feedback by COP today, I will get a full refund.”

Helpful Report

(Botanique Workshop) - Posted 8 months ago

Hello there We believe this review is a little premature because, as you've mentioned, we are still navigating this issue and although it looks like a refund is the most likely course of action, we could not guarantee that at the time. We always do our best to ensure smooth delivery of the flowers but sadly this is not always possible. We will be in touch in due course about next steps and the refund. Kind regards, Floom

Posted 8 months ago

“The bouquet was fairly not the same as presented on the site. The agent started with justifications and convincing everything is the same. I was not satisfied with the bouquet. I didn’t ask for anything but to admit the mistake would be at least enough.”

Helpful Report

(Fioritalia) - Posted 8 months ago

Hello there and thanks so much for your feedback! When you sent in the image to us, we followed-up by asking for an image of the whole bouquet being shown clearly. This request was not replied to. If you'd like to follow-up with us with more images, we'll do our best to advise! Kind regards, Floom

Posted 8 months ago

“No flowers were delivered on my wife's birthday. Customer services have authorised a full refund.”

Helpful Report

(Infinite Bouquets) - Posted 8 months ago

Hi Peter, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 8 months ago

“The delivery was cancelled one hour before it was due to be delivered. No explanation or anything even though I ordered 5 days prior!”

Helpful Report

(Cora Louise) - Posted 8 months ago

Hi Erin, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 8 months ago

“Never delivered, no customer support”

Helpful Report

(Flowers By Coley) - Posted 8 months ago

Hi Nic, thank you for your review. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 8 months ago

“The chocolate in very poor condition.avoid”

Helpful Report

(F For Flower) - Posted 8 months ago

Hello Angelos, I'm so sorry your chocolates were delivered in poor condition. Please send in any relevant images and a description of the issue to our team directly at: support@floom.com

Posted 8 months ago

“Third order and definitely last one! Birthday flowers weren’t delivered on the requested day and I had to repay delivery fees to receive next day! Arrived in a closed box quite squashed!!??”

Helpful Report

(Saints Flowers) - Posted 8 months ago

Hello Amr Ahmed, I'm so sorry your order was delayed and arrived damaged. I don't see we have received any images of your delivery. Please send any images of the delivered arrangement to our team at: support@floom.com and we'll look into it right away, thank you.

Posted 8 months ago

“I ordered same day delivery flowers through Floom and they were never delivered to the recipient. There was no update or email from Floom on the status of the flowers or lack of dispatch/delivery. When I reached out they told me they had never been delivered and couldn’t reach the florist. Thankfully they did refunded me. Disappointed however that the service didn’t work :(”

Helpful Report

(William Paul Floral Design) - Posted 8 months ago

Hello Kelly, I'm so sorry we weren't able to deliver your order as requested. We are working with our partner florist to ensure the same issue doesn't repeat itself in the future. Please let us know if you have any further questions by emailing us directly at: support@floom.com

Posted 8 months ago

“Don’t buy from this company, their customer service and delivery has been so bad - disappointed my partner as the delivery was delayed and missed an important occasion. Floom take no responsibility and blame the external courier companies (DPD!). None of this is clear from their website. I’m now struggling to get a refund.”

Helpful Report

Posted 8 months ago

Hello Christian, I'm so sorry for the disappointing delivery experience. As we are not able to control how DPD handles their deliveries we can certainly look into a refund request for you. I don't see an order number here but please let us know directly at: support@floom.com as soon as you can, thank you!

Posted 8 months ago

“No amount of a refund can make up for the terrible, wilting flowers that were delivered to my sister and her husband for their anniversary. I will be her last one as she is terminally ill. I spent sixty pounds which got me these lackluster flowers. Buyer beware! I have acquired the name of a local florist so I can send flowers from England.”

Helpful Report

(Gardenia Of London) - Posted 8 months ago

Hello Yolanda, I'm so sorry for the disappointing delivery experience. We have worked with our florist partner to submit a partial refund due to the issues you informed us of. We truly hope your recipient still enjoyed your thoughtful gift, thank you for your feedback.

Posted 8 months ago

“No flowers delivered and no update (now 3 days late) and missed my daughters final degree exams so if they turn up now they are pointless. I won’t be using Floom again as it stands.”

Helpful Report

(Sweet Love Floristry) - Posted 8 months ago

Hello Catherine, I'm so sorry our florist partner wasn't able to deliver your Floom order on time and missed such an important occasion. I see we have fully refunded your order and offered a discount code for a future order if you're ever kind enough to try our site again. Thank you for your valuable feedback.

Posted 8 months ago

“Terrible experience and flowers never delivered - unconvincing reasons provided and redelivery unsuccessful. Would not recommend.”

Helpful Report

(Flowers On The Ave) - Posted 8 months ago

Hi Alli, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 8 months ago

“I ordered a bouquet with orchids as the centrepiece for a 40th that cost £75 only for the arrangement to not include any orchids. All I got in return was a £10 refund. I would avoid this company at all costs.”

Helpful Report

(Orchidya) - Posted 8 months ago

Hi Shahzad, thank you for your review. We truly apologise for the stems that were missing from your bouquet, we understand that you ordered flowers for a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 8 months ago

“This was a thoroughly unsatisfactory experience and,at the time of writing, remains so. Floom took my money happily enough, failed to deliver the flowers last Friday as promised. They arrived only two days after my friends' anniversary, but have not seen fit to get in touch to apologise. They have also failed to answer my calls or messages, but merely sent me a range of questionnaires purporting to want feedback. They should start by concentrating in doing what they had agreed to do. A disgraceful performance from Floom, and a thoroughly alienating one. They will certainly have no further business from me. Stay clear is my advice.”

Helpful Report

(Botanique Workshop) - Posted 9 months ago

Hi David, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service. I have checked and unfortunately, I can't see any messages or emails pertaining to this order. If you would like to get in touch with us please email support@floom.com and we would be happy to answer any questions you may have.

Posted 8 months ago

“I opted for next-day delivery, but my order was canceled in the middle of the night because the florist couldn't make it in time. Which left me no time to find another florist. I wanted to wish a good friend a happy birthday, but it was ruined. I also wasn't funded the total amount I paid.”

Helpful Report

(Anaïs Flowers) - Posted 9 months ago

Hi Mario, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service. We can confirm that we have provided you with a full refund and this should be with you shortly.

Posted 9 months ago

“Absolutely terrible. Ordered flowers for my mums birthday which never turned up. Got a call at 5pm to say they couldn’t be delivered! No apology, no concession, so I cancelled the order but am still waiting for a refund! Do not use!”

Helpful Report

(Fioritalia) - Posted 9 months ago

Hi Sarah, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 9 months ago

Floom is rated 4.4 based on 20,620 reviews