Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,635 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,635 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Write Your review

Tell us how Floom made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

1558

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“10/10 would reccomend for last minute deliveries.”

Helpful Report

(Monstera Floral Design) - Posted 1 month ago

“The only website that I could find that could make a same day delivery for mother's day in Bolton which this year was on a Sunday. Seamless order process. And super execution of timely same day delivery. Saved the day for mum! And me!”

Helpful Report

(Red Floral Architecture) - Posted 1 month ago

“Im so happy I discovered floom! I have a favourite florist I use for my friends in london and I always wanted to send my mum her flowers but my mum was too far away from bimba to deliver. I randomly came across floom on Google looking for local florists and was super happy to see my favourite florist on there. Floom is very clever.”

Helpful Report

(Bimba) - Posted 1 month ago

“Flowers arrived and were preserved fantastically. Delivered on time and with good communication about hourly delivery windows.”

Helpful Report

(Botanique Workshop) - Posted 1 month ago

“Best flowers i've ever bought!! The flowers all look fresh & healthy - perfect bunch!!”

Helpful Report

(Botanical Blooms) - Posted 1 month ago

“amazing .. ordered on sat night at 8pm and delivered sunday by 2pm.”

Helpful Report

(Verdure Floral Design) - Posted 1 month ago

“Fantastic service and flowers were lovely”

Helpful Report

(Gardenia Of London) - Posted 1 month ago

“Reliable service and consistently beautiful flowers - highly recommended.”

Helpful Report

(Getpotted City Flowers And Plants) - Posted 1 month ago

“Very easy process and arrived in perfect time”

Helpful Report

(Flùr Flowers) - Posted 1 month ago

“Ordered some red roses, they were absolutely beautiful. Service was fast and the delivery driver was fantastic, really friendly. Will be recommending floom to all my family and friends and will be ordering again from there in the future. Honestly, get your flowers from floom, you won't be disappointed.”

Helpful Report

(Flowers Unlimited) - Posted 1 month ago

“I really like the service but sometimes I find it a bit difficult to filter by the exact day I want to send my flowers”

Helpful Report

(7 Garden Florist) - Posted 1 month ago

“Got an email on the day saying florist wasn’t able to deliver my flowers. So sadly my mother in law never got any Flowers on Mother’s Day. Said I can have money off next order but why would I order again if I know this is a possibility.”

Helpful Report

(Mrs Florist) - Posted 1 month ago

Dear Natalie, Thank you for taking the time to provide us with your review. We are so sorry for the inconvenience caused by having the order cancelled. Our partner florist had logistic issues and they could not fulfil the order, unfortunately. We completely understand that this is frustrating and we can assure you that this is not the level of service that we aim to provide. We would love to have you back and make the things right for you. Warm wishes, Floom Team

Posted 1 month ago

“It was so easy to place my next day order! The bouquet was beautiful and they even hand wrote my message. Thanks Floom!”

Helpful Report

(The Nunhead Gardener) - Posted 1 month ago

“I have used Floom twice now to send flowers in the UK - the quality is absolutely magnificent, and I have never had a problem with delivery. On time and splendid, very fresh!”

Helpful Report

(Fox Red Flowers) - Posted 1 month ago

“Super easy!”

Helpful Report

(The Flower Shop Of Chicago) - Posted 1 month ago

“I love everything about this company! The ordering process is easy (I ordered from the U.S. for delivery in the UK). The flowers were beautiful and arrived exactly when I was told they would be there. I will definitely continue to use Floom in the future!”

Helpful Report

(F For Flower) - Posted 1 month ago

“Nice flowers but not impressed with value for money.”

Helpful Report

(Gardenia Of London) - Posted 1 month ago

Hi Nick, Thank you for your feedback on Floom! We are sorry to hear you're not impressed, if there are any issues you have with the order or any question, please feel free to email support@floom.com, we would be more than happy to assist you. Thanks again for choosing Floom, and we hope to serve you again soon! Warm regards, Floom

Posted 1 month ago

“The flowers were nice but they came broken. The delivery driver said he would speak to the florist but I heard nothing.”

Helpful Report

(Flùr Flowers) - Posted 1 month ago

Dear Olivia, Thank you so much for taking the time to share your feedback with us regarding your recent experience with Floom. We greatly appreciate it when our customers like yourself provide us with valuable insights, as it allows us to constantly improve our services. We apologize for the inconvenience caused by the broken flowers and the lack of communication from our delivery driver. We understand how disappointing this must have been for you, and we genuinely apologize for any frustration or inconvenience this may have caused. In order for us to make things right and ensure a better experience for you in the future, we would love to hear more about what happened. Please email support@floom.com and our customer service team will be happy to help you. Once again, we truly appreciate your feedback and the opportunity to make things better. We look forward to hearing from you soon, and we hope to have the chance to exceed your expectations in the future. Warm regards, The Floom Team

Posted 1 month ago

“Very disappointing, the flowers delivered did not look anything like the picture of the flowers I ordered. I notified customer service but they did not respond…still waiting”

Helpful Report

(At Florist Ltd) - Posted 1 month ago

Hi Jo, Thank you for your review. We are sorry to hear that you were disappointed with your order. If you could please email us pictures of your order to support@floom.com, our customer service team will be happy to look into this further for you. Thanks, Floom

Posted 1 month ago

“Bought a bunch of flowers for mothers day through the website way in advance. I put in my postcode and up popped some options from which I chose to buy from. When I received the flowers and opened the box I was shocked! I had spent £59 on flowers that had been damaged. It was clear that the box was too small for the bunch and so they had just been rammed in which ended up chopping off some of the flowers. See photos. I complained to customer service and was told to get a response 24hrs later, note that they arrived the day before mothers day and received £17 refund. So on mothers day some of the flowers had already died (see second photo) I complained again and am still waiting for a response. Little did I know that the flowers were sent all the way from London and I live in Bristol. Don't bother with this service adn go to a local florists instead. Waste of money and time.”

Helpful Report

(Botanique Workshop) - Posted 1 month ago

Dear Anand, Thank you so much for taking the time to provide us with your feedback about your recent experience with Floom. We sincerely appreciate your valuable input, as it helps us improve our services. We are truly sorry to hear about the unfortunate issues you encountered with the flowers you purchased for Mother's Day. We understand how disappointing it must have been to receive damaged flowers despite ordering in advance. This should not have happened, and we apologize for any inconvenience caused. We apologize for the delay in getting back to you regarding your complaint. I can see that your complaint has been responded to and you have been provided with a resolution for your complaint. Regarding the distance the flowers were sent from, we deeply regret any misunderstanding. We do offer a wide selection of local florists for deliveries to avoid such circumstances. We apologize for any confusion in this regard. Once again, thank you for bringing this to our attention. We value your support and hope to have the opportunity to restore your faith in Floom. Best regards, Floom

Posted 1 month ago

Floom is rated 4.4 based on 20,635 reviews