Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,618 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,618 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

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Phone:

020 8068 7498

Email:

hello@floom.com

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1556

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“timely delivery”

Helpful Report

(Clapham Flowers) - Posted 1 year ago

“Floom offers a variety of options in flowers and its price range, which I'd recommend to anyone. However, I suffered a minor issue with the delivery where I got an email saying delivery had been completed when it was not and this caused all sorts of confusion between myself and the recipient. The flower arrived a day later eventually, but please look into and fix the delivery notification system.”

Helpful Report

(Flowers Of The Valley) - Posted 1 year ago

“The quality of the bouquet was very good. However, the size was really small for the price. I had even upgraded to the largest size offered.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

“Service is good and options are nice but seems very overpriced. Would use again though.”

Helpful Report

(Flowers By Blooming Affairs) - Posted 1 year ago

“Very easy to use platform, ordering process was easy and delivery was sent on time. Flowers did not match the image provided in coloring or size. Of course, don't expect it to be exactly the same but I paid for a "larger" size which doesn't seem to have taken place and the flowers were meant to be largely blush pink roses and instead were bright red roses and carnations.”

Helpful Report

(NYC Floral Decorators) - Posted 1 year ago

“Beautiful flowers but no vase. Lack of detail and customer service was poor. Did not respond to my enquiry about the vase. Had I known a vase was not included. I would have selected a different arrangement”

Helpful Report

(Floral Hall) - Posted 1 year ago

“Hit and miss depending on florist Last order was very late and florist didn’t even provide an update until I chased”

Helpful Report

(Flowers & Plants Co) - Posted 1 year ago

“We’ve ordered from you before and have been very satisfied. This time, although the wreath was beautiful, the delivery person left it in the lobby of our block of flats rather than bring it up to our flat (2nd floor - we had buzzed him in so he knew we were home). In comparison, this was the only time our Floom order hadn’t been brought up to our door.”

Helpful Report

(Rose & Mary) - Posted 1 year ago

“Flowers looked smaller than expected and expensive for what was delivered”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

“Easy to use site and flowers were lovely, as hoped but had a lot of trouble entering and applying discount code and then customer service process of getting the promised discount refunded was unnecessarily complicated. Would try again to give them another chance!”

Floom 3 star review on 8th November 2022

Helpful Report

(LEF) - Posted 1 year ago

“I sent it to my sister for her birthday. Since she wasn't at home the flours were left at the reception. But there was no any sms or calls to her from Floom, that there is an attempt to deliver it to her and that it was left at the reception. So she didn't know about it till I asked her next day and she went to the reception to take it. As a result she didn't get the flours at her birthday. This is very poor service from your side.”

Helpful Report

(Essence) - Posted 1 year ago

“Flowers were beautiful but a lot smaller than expected. For the price, there would have been a better bouquet from competitors”

Helpful Report

(Botanique Workshop) - Posted 1 year ago

“Recipient contacted before delivery - it was supposed to be a surprise”

Helpful Report

(PM Flowers) - Posted 1 year ago

“I love Floom but recently I have have had 2x poor experiences (1) the flowers never showed up when I ordered them for my god daughter - and her mum had to tell me!? (2) the flowers I ordered weren’t available - even though the order was accepted - so the florist made a completely different bouquet to the one I ordered. For the first issue I got a refund and a discount - but this expired before I made my next order. Still want to be a champion but I am disappointed with the recent service”

Helpful Report

(Flowers Unlimited) - Posted 1 year ago

“Beautiful flowers, and reasonably responsive customer service. I paid for delivery by 6pm on a Sunday, and they were not delivered until Monday morning though, without any prior warning and despite my repeated checking, much to my disappointment.”

Helpful Report

(Titanias Garden) - Posted 1 year ago

“Although the arrangement was lovely with English country flowers, the photo I chose the arrangement from, was of tropical flowers! Mrs. Tawil, on her 95th birthday, would have enjoyed the tropical flowers so much more, having lived in the tropics. Supposedly, I was given the sites of florists that would actually have the tropical flowers in stock. Somewhat false advertising to show tropical flowers, and then deliver totally different flowers. (Sunflowers are not really tropical.)”

Helpful Report

(Red Floral Architecture) - Posted 1 year ago

“The flowers were beautiful but not as full as I would have liked. The card message was missing a word that I originally wrote.”

Helpful Report

(A&M Floral Place FC) - Posted 1 year ago

“PROS: Floom has a wide selection of flowers from a variety of florists all over the UK. This makes selecting the right bouquet fairly easy, if not overwhelming. The online ordering experience is good and easy. CONS: The vendor (Olympia Flowers) swapped out the bouquet I ordered (hatbox arrangement) for a cheaper bouquet. Very disappointed. This negatively impacted my experience of your service. Also, the delivery service partner has a decent online interface; however, the communication is spotty. I needed to reschedule the delivery date which I was able to do but I did not receive any confirmation of the rescheduled delivery date, so I was never sure it was actually rescheduled. I emailed several times. No response from Floom. That said, when I looked at my order again, I saw that the delivery date had indeed been changed. Thankfully. But most upsetting of all was that I paid for a more expensive bouquet (Hatbox arrangement) but it got swapped out for a cheaper bouquet (by OLYMPIA FLOWERS). I hope that Floom does some quality checks on the vendors. I was greatly disappointed by this.”

Helpful Report

(Olympia Flowers) - Posted 1 year ago

“Hello, unfortunately two of the hydrangeas had to be removed from the bouquet on the third day. I believe the bouquet was not very fresh!”

Helpful Report

(Saints Flowers) - Posted 1 year ago

“It will be nice if the flowers are delivered on the day we book.”

Helpful Report

(Rachel Cho Floral Design) - Posted 1 year ago

Floom is rated 4.4 based on 20,618 reviews