Floom Reviews

Name: Floom
Rating: 4.38

4.4 Rating 20,635 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Metrics

Info

4.4

Based on 20,635 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Floom:

Floom is the place to send a beautiful bouquet of flowers from a trusted local florist.

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

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1558

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was an easy experience”

Helpful Report

(Rose & Mary) - Posted 6 months ago

“Connection was slow, delivery date changed part way through order. Flowers in pictiure looked like there were dark pink orchids but they were not in the delivered bunch so bunch was not as colorful as I hoped.”

Helpful Report

(PM Flowers) - Posted 6 months ago

“All fine except delivery was a little late in the day”

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(Daily Flowers) - Posted 6 months ago

“quick and easy service to use”

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(Pot Pourri Flowers) - Posted 6 months ago

“Great selection of arrangements, something for all budgets.”

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(PM Flowers) - Posted 6 months ago

“it was good, really good in fact”

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(Nigella SF) - Posted 7 months ago

“The flowers were very pretty but were delivered a day early, which wasn't ideal as it was meant to be a birthday surprise. But customer service was very responsive and professional.”

Helpful Report

(Heather Floral) - Posted 7 months ago

“when taking the orchid out from the wrapping, a flower dropped.”

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(Orchidya) - Posted 7 months ago

“Lovely flowers”

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(Love And Blooms) - Posted 7 months ago

“I did not receive an email confirmation the day the delivery was made which was disappointing. I had to get online the following day to find out about the delivery of my order.”

Helpful Report

(Rachel Cho Floral Design) - Posted 7 months ago

“Great selection of bouquets, mostly from local flower shops. Well-designed site, though search based on delivery date doesn't always display accurately. Overall excellent.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 7 months ago

“Pretty flowers and relatively-on-time delivery.”

Helpful Report

(Showcase Flowers) - Posted 7 months ago

“I always known what I am getting when I use this service If there needs to be change during the order contact is always made Very professional good service 4 stars and not 5, only due to the costs but always happy and my go to every month or so. Happy customer :)”

Helpful Report

(PM Flowers) - Posted 7 months ago

“I chose a bouquet about 4 days before the delivery date, but the day before I had a phone call to say that there were not going to be enough of the particular pink roses and something else would have to be substituted. This was slightly annoying as I might have chosen a different bouquet had I known. However the delivered bouquet looked very nice and was much appreciated by the recipient .”

Helpful Report

(PM Flowers) - Posted 8 months ago

“Floom initially made an error, saying the delivery was made several weeks before it was scheduled. Issue was corrected.”

Helpful Report

(Orchid Republic) - Posted 8 months ago

“Very easy process, delivered promptly, lovely flowers - only qualm was the flowers didn't come with the note I'd asked for.”

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(Doolittles Of Covent Garden) - Posted 8 months ago

“Good service, and a beautiful bouquet”

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(Central Flowers Walthamstow) - Posted 8 months ago

“I needed same day flowers and Floom delivered!”

Helpful Report

(Nigella SF) - Posted 8 months ago

“The bouquet you see on the picture is not necessarily what you are getting, please be aware of it. That was not clear to me and I end up getting something similar, but different. They are a little pricey, deff could find something cheaper, but their service is quick, efficient, reliable and the card was lovely written. Sure seems like they care for the project.”

Helpful Report

(Bloom Gallery Flowers) - Posted 8 months ago

“The flowers were arranged beautifully.”

Helpful Report

(Botanique Workshop) - Posted 8 months ago

Floom is rated 4.4 based on 20,635 reviews