Flocon Valves, Pipes & Fittings Reviews

Name: Flocon Valves, Pipes & Fittings
Address: Unit D8.3, Main Avenue, Treforest Industrial Estate, Pontypridd
Rating: 4.74

4.7 Rating 182 Reviews

95 %

of reviewers recommend Flocon Valves, Pipes & Fittings

Company Reviews

Metrics

Info

4.7

Based on 182 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01443841666

Email:

danielle@flocon.co.uk

Location:

Unit D8.3, Main Avenue, Treforest Industrial Estate
Pontypridd
CF37 5UR

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, good communication with my order.”

Helpful Report

“In general I'm happy but thought that £15 delivery charge was excessive on a couple of brackets”

Helpful Report

“Sound product, polite service, prompt delivery. Thanks”

Helpful Report

“Very strong handrails. These handrails look good and provide a secure and firm hand hold. However, the product that was delivered was not as illustrated on the website which meant they didn't fit exactly as I expected. Despite this discrepancy the product works well and I was able to adapt to fit. There weren't any fitting instructions and a string of emails before purchase didn't really answer my very precise questions about fitting. The price on the website next to a photo of two handrails was in fact for one handrail and the additional VAT and delivery increased the cost by over £100. Delivery was within a few days but a promised delivery notification didn't materialise. I was pleased with the result but frustrated in the process.”

Helpful Report

“Excellent quality products easy to order online quick delivery”

Helpful Report

“Bought some handrails for the porch. Great Quality and value for money. A leading cause of injury and death for the elderly comes with stepping down e.g. from porches. Hand rails like these are a necessity for millions of households IMHO.”

Helpful Report

“Prompt delivery, good price, good product”

Helpful Report

“Easy to navigate website to find items to order. Quick delivery. good value products.”

Helpful Report

“Great service received thanks it enabled the work to be planned knowing we had the part”

Helpful Report

“High quality products at a reasonable price and deleted on time.”

Helpful Report

“Many thanks for the Flanges, very fast delivery to, I will use Flocon again.”

Helpful Report

“in my experience flocon is a company whos products are top quality but listen to your problems and with abby have somone who solves them yours John Craggs”

Helpful Report

“Did not want to help when wrong size fittings was ordered & wanted to charge the earth to send back & replace. Won’t be using Flocon again”

Helpful Report

Hi Tom, We're sorry that you were dissatisfied with the service you received from Flocon. However, we’re a little confused with the feedback you’ve provided. We did offer you advice on how to return the parts that you ordered incorrectly, and also explained that you would receive a full refund upon their return to our warehouse. We then advised you to re-order the items that you required in the correct size that you needed them in. With regard to the cost of returning the items, this would be whatever your chosen courier/royal mail costs would be, Flocon would not charge you to return the items. I understand that you feel that our carriage fee is unreasonable at the standard £15, but this cost is clearly displayed at the check- out on the website, and you were able to cancel the sale process at this point if you felt that the charge was excessive. Again, we apologise that you felt our service was unsatisfactory. The Flocon Team.

“The part was delivered on time and there was no fuss.”

Helpful Report

“Very helpful friendly people that do everything possible to help. Fabulous customer service.”

Helpful Report

“They did the job, fitted perfectly.”

Helpful Report

“Wide product range and speedy delivery.”

Helpful Report

“Whilst they could have been a serious issue for me with late delivery. One phone call and the helpful lady in the office, sorted things out and got the delay to West London on the Friday. Giving me the bank holiday weekend to break the bank of to project. Many thanks Paul EMS Ltd”

Helpful Report

“Exceptional service, even to the point where they noticed a mistake in my order and phoned to clarify. Saving me money and time. Delivered within days even to an island. Definitely recommend.”

Helpful Report

“Needed materials for a fire escape ramp handrail. Flocon had everything I needed in an easy to navigate website and at competitive price and delivered very quickly. Very good service.”

Helpful Report

Flocon Valves, Pipes & Fittings is rated 4.7 based on 182 reviews