“Team were helpful however unfortunately our claim fell over lockdown which delayed payment otherwise was fine .
Would have liked a breakdown with payment amount from travel company and amount taken In fees otherwise good service .”
Posted 5 months ago
Thank you for your 5* review. We appreciate your comments and feedback.
“I have no complaints as to how you managed the situation and I am happy with the outcome although not happy about the time taken however I understand this was down to the airline concerned. Thank you.”
Posted 10 months ago
Thank you for your 4* review. We appreciate your comments and feedback. Unfortunately as you identified, the airlines are not usually co-operative and slow matters down significantly.
“pleased to have it sorted and the money, but you were a bit expensive and a couple of times asked me for things I had already sent and in the end I had to send direct to Ryan air myself our photographed passports and my bank details; certainly you had had my bank details (not sure if you had passport photos or not)”
“Reasonably easy process to follow to get the claim registered, however the "Autobot" chat on the website is often confusing and seems to ignore information previously submitted! In the end the company recovered compensation from the airline, but communication on progress could be better.”
“My only criticism would be that when I received a settlement cheque there was no explanation as to why the settlement sum was what it was.
I expected a clear statement saying what your fees and deductions were from the settlement figure.”
“I didn’t have to chase so that was the good part although it took a few months.
When I applied,I was toldI was entitled to €600 but only received £250. I understand the company will take their cut but this should have been put in detail on the letter on how much was actually received and what their cut was.
Either way pleased with how itwas handled overall.”