“Communication non exsistant. If we asked for an update is the only time we were given it, at a cost to ourselves. There was no statement of accounts on forwarding payment. I would not recommend you to my worst enemy.”
“When my flight was delayed I had to take the train back home because I had an appointment the next day and I could not miss it... the airline offered me a flight that would depart 28 hrs later.
The train ticket was expensive and the airline did not refund this expense. I wrote to the Flight Delay Claims Team in June explaining everything, they took the case to court and in December I got a check in my mailbox.
Even though the check is in GBP and I live in Germany (a fee will be deducted because I have no account in GB and it reads "A/C Payee", which means I cannot endorse it) , I never thought I was getting one penny back.
I was pleased to get something back.
“pleased to have it sorted and the money, but you were a bit expensive and a couple of times asked me for things I had already sent and in the end I had to send direct to Ryan air myself our photographed passports and my bank details; certainly you had had my bank details (not sure if you had passport photos or not)”