“Great service but was never told the % they would take but happy with service.
Only had an email or letter on the odd update. 2 letters and 3 emailS over a 16 moth period
And 2 emails were setting the claims up”
“Team were helpful however unfortunately our claim fell over lockdown which delayed payment otherwise was fine .
Would have liked a breakdown with payment amount from travel company and amount taken In fees otherwise good service .”
“I have no complaints as to how you managed the situation and I am happy with the outcome although not happy about the time taken however I understand this was down to the airline concerned. Thank you.”