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Flava Reviews

4.5 Rating 7,530 Reviews

87 %

of reviewers recommend Flava

Company Reviews

4.5

Based on 7,530 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 51%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0370 7779957

Email:

info@flava.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered through them they took payments out of my account for 6 weeks and then told me the item was out of stock and that I could pick another item told them I didn't want another item and that I wanted a refund, eventually after 14 days I got my refund went onto the Curry's website that they use to send the item and it was in stock so ordered from there instead”

Posted 2 weeks ago

“We spoke to John pickersgill at flava Misson mill cash and carry a few months ago and he said he would sort out my refund but he never did! The set-up seems very dodgy”

Posted 2 weeks ago

“Be careful I cancelled and they still took the money from my account now I'm fighting to get it back”

Posted 4 months ago

“This is a scam site I did not join up or have any agreement with them and they tried to take £29.99 out my account this morning I do not recommend this site scammers !”

Posted 4 months ago

“I felt like screaming when I realised…flava scam company I felt like screaming when I realised that this company took £29.99 out of my account on Friday leaving me with nothing to live on. They would not answer the phone at the complaints department or even acknowledge that i emailed them I'm at my wit's end now. They have taken money so now they don't give a monkeys and would probably only wind me up over the phone as these companies are very brave with hundreds of miles separating us over the phone. They are scamming scumbags.”

Posted 5 months ago

“Took 29.99 out my bank now being told wait 31 days”

Posted 6 months ago

“They sneakily took 29.99 out of bank without me signing up to any credit agreement. Its a clever scam, the statements say flavva ltd but the site is flava, apparently its an unregulated agreement that is not agreed by yourself, they have it somewhere on their site that you have to scroll thru loads of items right to the bottom and in some help section they mention about a kind of subscription they don't tell you about. They don't even email you of an apparent subscription, so as you do not cancel straight away. They take the money after approx 2 months, silently without any notifications or anything! Complete scam and not a proper company. HOPE THEY GET CAUGHT OUT!”

Posted 7 months ago

“They took money out off my bank with out letting me know and said I won’t have it back for 31 days that was the last off my money ti fees my kids they are not nice people they said they emailed me yet I have no email off them they are not nice people”

Posted 7 months ago

“I have read the reviews and no way would I consider agreeing to this”

Posted 7 months ago

“I felt like screaming when I realised that this company took £29.99 out of my account on Friday leaving me with nothing to live on. They would not answer the phone at the complaints department or even acknowledge that i emailed them I'm at my wit's end now. They have taken money so now they don't give a monkeys and would probably only wind me up over the phone as these companies are very brave with hundreds of miles separating us over the phone. They are scamming scumbags.”

Posted 7 months ago

“Absolutely shocking. I ordered 2 items. Fir 7 weeks now they have took payments and now tell me they don't have the items so I picked another. They took another payment then told me not in stock. What a joke. Iv told them refund my money. Don't bother buying from them. They are selling a watch for £69 which you can buy on timu for £15. What a con. Not worth the 1 star review”

Posted 8 months ago

Hello, Thank you for sharing your feedback with us. We take all reviews seriously and value your input. We apologize for any inconvenience caused and are committed to improving our products/services based on your comments. We appreciate your business, I hope this helps and if you have any further queries, please do not hesitate to get back in touch. Thanks Flava Team

Posted 8 months ago

“they've taken £34.99, I didn't even verify it with my bank and they've still managed to take money, nothing has been said about delivering my order, every time I try and talk to customer service it just tells me its out of hours and someone will get back to me but yet no one has. I WISH I'D OF READ THE REVIEWS FIRST. DON'T USE!!!”

Posted 9 months ago

Hello, Thank you for your review. We apologize that our service did not satisfy your expectations. I can see that your request has already been dealt with, I hope this helps and if you have any further queries, please do not hesitate to get back in touch Thanks Flava Team

Posted 9 months ago

“I was initially very disappointed with the personalised 'friends' cushion. It arrived in a small tight package which did not look very impressive although the cushion itself was as described. However, I have expressed to the company my surprise that the stuffing insert was not included as I got the impression from the website advertisement that it would be. I would not have paid £16.99 if I had known it was a cushion cover only. I think the wording needs changing to "Cushion cover only" as I think the way it is advertised at the moment is misleading. It would also have been very expensive to purchase the stuffing separately from the company as I found out later so I bought one from Dunelm for £3. Delivery was quite good.”

Posted 10 months ago

Dear , Thank you for letting us know about this. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with us. Can you please respond to our request for more information, so we can investigate your feedback further. Thanks, Flava

Posted 9 months ago

“Really good quality goods delivered on a DHL next day slot. Yes you can sign up for a subscription, but it's not mandatory. Ordered again now and the boxes have arrived. The kids love the toys, even the dog got a new collar. Look out for Special Offers in your email. There are hampers on offer for free sometimes. A good service.”

Posted 10 months ago

Hi, Thank you for your positive feedback! We are glad to have you as a customer and to see that you are enjoying our service. It makes us extremely happy to see that customers are enjoying the service we offer. We will continue to work hard to provide you with the best possible experience. Any recommendation on how to improve our service will be highly appreciated. If you ever need any help please don't hesitate to reach out. Our lines are open Mon-Fri 9am-5:00pm. You can reach us on 01909 499492 and live chat. We’re always here to help! Thanks Flava team

Posted 9 months ago

“They don't deserve a star but need one to review this awful set up. Flava is a PARASITIC COMPANY It has benefited off the needy and vulnerable by its misleading offers by offering food with Credit which is the carrot on the string and then steals money from.your bank account with different debit amounts on the same day to the nearest pound. When signed up and gave my debit card details so they could verify me i was totally unaware of this account until 3 different debits was taken from my bank.account on the same day. I never confirmed an order or authorised it. I have had no emails notifying me of any account details, orders or billing just emails offering more credit but nothing on the "account" I Today when to get cash out of my bank. I had two debits of 19.99 and another for 29.99 for another company that did the same tactic of signing up and taking debit card details when unaware of what was really happening. I now don't have money to live on because this flava company has took what it can. No more than a financial rapist. I will.be disputing the transactions and be persistent until I am.fully refunded.”

Posted 11 months ago

Dear Reviewer, We truly appreciate that you took the time to post this review and express your concern about your experience with Flava. We apologize for what happened and understand your unhappiness. We are sorry that you had to experience this situation and we want to assure you that at Flava, we take customer satisfaction and data security seriously. We are going to thoroughly investigate this case and take all the necessary measures to ensure that these events don't happen again. We would like to invite you to contact us directly so that we can discuss this matter and work together to find the best solution. Our friendly customer service team is here to help you. Once again, we thank you for taking the time to leave a review and we apologize for any inconvenience caused. Sincerely, Flava

Posted 11 months ago

“I set up an account as it was the only way I could view the items, I decided not to order, yet you just took 29.99 out of my account????? For what exactly??? I DID NOT PLACE AN ORDER”

Posted 1 year ago

Dear Mrs, Thank you for taking the time to provide feedback about your experience with Flava. A charge for £29.99 is usually our subscription fee. When you created your account you have 2 options, a basic free account and a 7 day free trial to flava benefits. If you chose the free trial option. As with all free trials, if this is not cancelled this will automatically enter you into the subscription service. If you contact our customer service team they will be able to look into your account and hopefully find a solution for you. Please let us know how we can help improve your experience with us. We take customer satisfaction seriously and want to ensure that we are providing the best services we possibly can. Thank you again for your feedback. Best Regards, Flava Team

Posted 11 months ago

“Time this company FLAVA.CO.UK MISSON MILL was reported to trading standards, they don't like adverse publicity so I don't expect my review to last long (there's ways round this on other sites :) They don't hold a Consumer Credit Licence (dodgy in the first place.) Basically they buy bulk stock either a) out of code or b) just nearing shelf life expiry and sell it on for near full price or more. Unscrupulously preying on the vulnerable and poor with their craftily hidden subscription model, saying you have 7 days to cancel. Wow , just wow. This company 500 years ago would have been pirates of the high seas. Today they plunder people's bank accounts and through careful working circumvent consumer protections, not for much longer I assure you. Don't worry Flava - i've copied this so if it's taken down, within the HOUR it'll be back up. If you've been scammed by this company report to trading standards via website which you can google. or your local council to report them. Their business postal address is under Nottinghamshire Bassetlaw Council.”

Posted 1 year ago

Thank you so much, JOHN, for taking the time to provide your feedback about Flava. We truly appreciate you letting us know about your experience. We apologize that our service did not satisfy your expectations and you feel this way. We want to make sure all customers have the best experience possible when shopping with us, and we would love to hear more about how we can improve. I hope this helps and if you have any further queries, please do not hesitate to get back in touch. Thank you, Flava Team

Posted 1 year ago

“Do NOT use took £105 out of my account at 3amc(benefits), left my family in complete hardship, without food or heating and they don't even care. AVOID”

Posted 1 year ago

Thank you, Leanne, for taking the time to provide us with feedback about your experience. We understand your frustration and apologize for what happened. I can see that my colleague has been dealing with this and working with you. The payments were amended by yourself to all be taken at once therefore we did as you requested. I understand this must be frustrating but we are unable to amend payments unless a customers gets in contact and unfortunately we have had no correspondence from yourself until today when the payments were taken.

Posted 1 year ago

“I have been using flava now for 2 years and they are just great for a wee top up shop especially that you can pay your shopping up.”

Posted 1 year ago

Thank you so much for your 5-star rating of Flava! I'm so glad to hear that you have been using Flava for the past 2 years. I really appreciate you taking the time to share such a wonderful review and I'm glad that it's been working out so well for you, especially with the option of paying for your shopping. Much appreciated!

Posted 1 year ago

“Did same to me tuck my money and nothing as come bad bad company”

Posted 1 year ago

My apologies for this, if you contact customer services someone will be able to look into this for you.

Posted 1 year ago

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Flava is rated 4.5 based on 7,530 reviews