Flava Reviews

Name: Flava
Rating: 4.50

4.5 Rating 7,537 Reviews

87 %

of reviewers recommend Flava

Company Reviews

Metrics

4.5

Based on 7,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 52%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0370 7779957

Email:

info@flava.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why are you still taking money out of my account? I spoke to a lady at your cash and carry at misson mill and she was very rude to me!”

Helpful Report

Posted 2 months ago

“Scam! I didn’t even go through with purchasing any item and cancelled it but they still managed to charge me £29.99”

Helpful Report

Posted 2 months ago

“I will be taking you to court as you have illegally stole £30 from my account and believe me ill get more than £30 back”

Helpful Report

Posted 2 months ago

“We joined flava. About 3 years ago, the service was excellent ,items well packed and lots of choice, wanted to do an order this week, what the hell has happened!!!! No choice of anything !! Has flava closed or is closing down?? J. Clark.”

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Posted 3 months ago

“What exactly do they sell because I spent 30 minutes opening every section and it just said there are no products in this section. So what’s the point?”

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Posted 4 months ago

“If I could give zero stars then I would. Ordered food on the "credit" they gave me and on the very next day £69.99 was taken from my account without me authorising it with them. Had no emails from them to confirm my order but kept getting generic emails about their products for 1p. So I didn't receive my order that apparently went through on the free credit they gave me but took money from my account for absolutely nothing. The number for customer service is a dead number, you can call it and it rings 4 times and drops the call. They don't reply to emails either. I did this during covid and we are now in 2024...I haven't received a refund! More recently I sent them an email and it bounced back....its not recognised. They steal from people in vulnerable times. Please do not use this company. You're better off applying for household support fund or going to a local food bank. Absolute parasites”

Helpful Report

Posted 5 months ago

“Scam company take money without asking.”

Helpful Report

Posted 6 months ago

“I ordered through them they took payments out of my account for 6 weeks and then told me the item was out of stock and that I could pick another item told them I didn't want another item and that I wanted a refund, eventually after 14 days I got my refund went onto the Curry's website that they use to send the item and it was in stock so ordered from there instead”

Helpful Report

Posted 8 months ago

“We spoke to John pickersgill at flava Misson mill cash and carry a few months ago and he said he would sort out my refund but he never did! The set-up seems very dodgy”

Helpful Report

Posted 8 months ago

“Be careful I cancelled and they still took the money from my account now I'm fighting to get it back”

Helpful Report

Posted 11 months ago

“This is a scam site I did not join up or have any agreement with them and they tried to take £29.99 out my account this morning I do not recommend this site scammers !”

Helpful Report

Posted 1 year ago

“I felt like screaming when I realised…flava scam company I felt like screaming when I realised that this company took £29.99 out of my account on Friday leaving me with nothing to live on. They would not answer the phone at the complaints department or even acknowledge that i emailed them I'm at my wit's end now. They have taken money so now they don't give a monkeys and would probably only wind me up over the phone as these companies are very brave with hundreds of miles separating us over the phone. They are scamming scumbags.”

Helpful Report

Posted 1 year ago

“Took 29.99 out my bank now being told wait 31 days”

Helpful Report

Posted 1 year ago

“They sneakily took 29.99 out of bank without me signing up to any credit agreement. Its a clever scam, the statements say flavva ltd but the site is flava, apparently its an unregulated agreement that is not agreed by yourself, they have it somewhere on their site that you have to scroll thru loads of items right to the bottom and in some help section they mention about a kind of subscription they don't tell you about. They don't even email you of an apparent subscription, so as you do not cancel straight away. They take the money after approx 2 months, silently without any notifications or anything! Complete scam and not a proper company. HOPE THEY GET CAUGHT OUT!”

Helpful Report

Posted 1 year ago

“They took money out off my bank with out letting me know and said I won’t have it back for 31 days that was the last off my money ti fees my kids they are not nice people they said they emailed me yet I have no email off them they are not nice people”

Helpful Report

Posted 1 year ago

“I have read the reviews and no way would I consider agreeing to this”

Helpful Report

Posted 1 year ago

“I felt like screaming when I realised that this company took £29.99 out of my account on Friday leaving me with nothing to live on. They would not answer the phone at the complaints department or even acknowledge that i emailed them I'm at my wit's end now. They have taken money so now they don't give a monkeys and would probably only wind me up over the phone as these companies are very brave with hundreds of miles separating us over the phone. They are scamming scumbags.”

Helpful Report

Posted 1 year ago

“Absolutely shocking. I ordered 2 items. Fir 7 weeks now they have took payments and now tell me they don't have the items so I picked another. They took another payment then told me not in stock. What a joke. Iv told them refund my money. Don't bother buying from them. They are selling a watch for £69 which you can buy on timu for £15. What a con. Not worth the 1 star review”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us. We take all reviews seriously and value your input. We apologize for any inconvenience caused and are committed to improving our products/services based on your comments. We appreciate your business, I hope this helps and if you have any further queries, please do not hesitate to get back in touch. Thanks Flava Team

Posted 1 year ago

“they've taken £34.99, I didn't even verify it with my bank and they've still managed to take money, nothing has been said about delivering my order, every time I try and talk to customer service it just tells me its out of hours and someone will get back to me but yet no one has. I WISH I'D OF READ THE REVIEWS FIRST. DON'T USE!!!”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We apologize that our service did not satisfy your expectations. I can see that your request has already been dealt with, I hope this helps and if you have any further queries, please do not hesitate to get back in touch Thanks Flava Team

Posted 1 year ago

“I was initially very disappointed with the personalised 'friends' cushion. It arrived in a small tight package which did not look very impressive although the cushion itself was as described. However, I have expressed to the company my surprise that the stuffing insert was not included as I got the impression from the website advertisement that it would be. I would not have paid £16.99 if I had known it was a cushion cover only. I think the wording needs changing to "Cushion cover only" as I think the way it is advertised at the moment is misleading. It would also have been very expensive to purchase the stuffing separately from the company as I found out later so I bought one from Dunelm for £3. Delivery was quite good.”

Helpful Report

Posted 1 year ago

Dear , Thank you for letting us know about this. We set a high standard for ourselves, and we are so sorry to hear this was not met in your interaction with us. Can you please respond to our request for more information, so we can investigate your feedback further. Thanks, Flava

Posted 1 year ago

Flava is rated 4.5 based on 7,537 reviews